Resolving Hardware Problems; Verifying Hardware Problems - IBM NetVista N2200w Reference Manual

Resolving hardware problems

This section provides information on verifying and resolving hardware problems.
For the NetVista thin client hardware to function properly when connected to a
terminal server, ensure that you do the following tasks:
v Configure the terminal server for your NetVista thin client.
v Install and configure the appropriate server software on the terminal server.
If you cannot identify a hardware problem, you can request technical service and
support by contacting IBM. You need to provide the machine type, model, and
serial number of your NetVista thin client.
You can obtain additional service and support information at the following URL:
Click NetVista, and then click NetVista thin client.
Notes:
1. If your NetVista thin client is under warranty or a maintenance contract,
2. To resolve software errors, follow the instructions on the error message. For
3. Refer to the documentation for your monitor and USB devices for detailed

Verifying hardware problems

Table 10 identifies possible hardware problem indications that can occur with your
NetVista thin client during its startup sequence (see "Startup sequence" on page 7),
or during normal operation.
© Copyright IBM Corp. 2000, 2001
contact IBM Service and Support to obtain the replacement part from the
customer-replaceable unit (CRU) list. See "Ordering replacement parts" on page
59. Refer to IBM Network Station Hardware Warranty - Type 8363 and Type 8364
(SA23-2802) for more information.
more information, contact IBM Service and Support.
information on resolving hardware problems that are associated with your
monitor and USB devices.
Table 10. Hardware problem indications
Startup
Checkpoints hardware
Power on
Monitor
initialization
Keyboard
initialization
Welcome screen
WBT software
http://www.ibm.com/pc/support
Visible LED
indications
failure (system LED)
X X
X
X
X
X
Audio beep Error codes and
sequences text messages
(NSBxxxx)
X
X
X
X
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