Table of Contents
Advertisement
Resolving hardware problems
This section provides information on verifying and resolving hardware problems.
If you cannot identify a hardware problem, you can request technical service and
support by contacting IBM. You need to provide the machine type, model, and
serial number of your N2200l thin client.
You can obtain additional service and support information at the following URL:
http://www.ibm.com/pc/support
Notes:
1. If your N2200l thin client is under warranty or a maintenance contract, contact
2. To resolve software errors, follow the instructions on the error message. For
3. Refer to the documentation for your monitor and USB devices for detailed
Verifying hardware problems
Table 1 identifies possible hardware problem indications that can occur with the
N2200l thin client during its startup sequence (see "Startup sequence" on page 7),
or during normal operation.
If you experience any hardware problem indications, first verify that an easily
avoidable problem is not causing the hardware problem indication. Record any
hardware problem indications and a description of the problem, and then proceed
with the instructions below.
These instructions ensure that you start resolving any hardware problems by
resetting the power to your hardware.
To determine the cause of NetVista thin client hardware problems, follow these
steps to reset the power to your hardware:
__ 1. Power off the N2200l thin client.
© Copyright IBM Corp. 2001
IBM Service and Support to obtain a customer-replaceable unit (CRU). Refer to
™
IBM Network Station
for more information.
more information, contact IBM Service and Support.
information on resolving hardware problems that are associated with these
devices.
Table 1. Hardware problem indications
Startup
Checkpoints
hardware
Power on
Monitor
initialization
Keyboard
initialization
Welcome screen
Hardware Warranty - Type 8363 and Type 8364 (SA23-2802)
Visible
LED
indications
failure
(system LED)
X
X
X
X
X
Audio beep
Error codes and
sequences
text messages
(NSBxxxx)
X
X
X
X
19
Advertisement
Table of Contents
