Resolving A Bmc Access Problem - IBM Power System 8335-GCA Manual

If Then
Yes: Continue with the next step.
No: Go to "Resolving a BMC access problem."
3. Can you boot the system to the Petitboot menu?
If Then
Yes: Continue with the next step.
No: Go to "Resolving a system firmware boot failure" on page 4.
4. Is video displayed on the video graphics array (VGA) monitor?
If Then
Yes: Continue with the next step.
No: Go to "Resolving a VGA monitor problem" on page 8.
5. Can you start the operating system?
If Then
Yes: Continue with the next step.
No: Go to "Resolving an operating system boot failure" on page 9.
6. On the BMC dashboard, are any sensors red?
If Then
Yes: Go to "Resolving a sensor indicator problem" on page 11.
No: Continue with the next step.
7. Go to "Resolving a hardware problem" on page 12. This ends the procedure.

Resolving a BMC access problem

Learn how to identify the service action that is needed to resolve a baseboard management controller
(BMC) access problem.
1. Ensure that the BMC password is not set to the default password. For information about changing the
default password, see Logging on to the BMC GUI. Does the problem persist?
If Then
Yes: Continue with the next step.
No: This ends the procedure.
2. Are both ends of the network cable seated securely?
If Then
Yes: Continue with the next step.
Seat both ends of the cable securely. If the problem persists, continue with the next step.
No:
3. Power off the system and disconnect all ac power cords for 30 seconds. Then, reconnect the ac power
cords and power on the system. Does the BMC access problem persist?
2
Problem analysis, system parts, and locations for the 8335-GCA, 8335-GTA, 8335-GTB, and 8348-21C