Resolving Hardware Problems; Verifying Hardware Problems - IBM NetVista N70 Reference

Resolving hardware problems

This section provides information on verifying and resolving hardware problems.
If you cannot identify a hardware problem, you can request technical service and
support by contacting IBM. You need to provide the machine type, model, and
serial number of your NetVista thin client.
You can obtain additional service and support information at the following URL:
http://www.ibm.com/nc/support
Notes:
1. If your NetVista thin client is under warranty or a maintenance contract,
2. To resolve software errors, follow the instructions on the error message. For
3. Refer to the documentation for your monitor, PCI devices, serial devices, and

Verifying hardware problems

Table 1 identifies possible hardware problem indications that can occur with the
NetVista thin client during its startup sequence (see "Startup sequence" on page 9),
or during normal operation.
If you experience any hardware problem indications, you need to verify that an
easily avoidable problem is not causing the hardware problem indication. Record
any hardware problem indications and a description of the problem, and then
proceed with the instructions below.
These instructions ensure that you start resolving any hardware problems by
resetting the power to your hardware.
To determine the cause of NetVista thin client hardware problems, follow these
steps to reset the power to your hardware:
__ 1. Power off the NetVista thin client.
__ 2. Unplug the power cable from the electrical outlet.
© Copyright IBM Corp. 2001
contact IBM Service and Support. Trained personnel are available to assist you
with problem determination and deciding what action is necessary to fix the
problem.
more information, contact IBM Service and Support.
USB devices for detailed information on resolving hardware problems that are
associated with these devices.
Table 1. Hardware problem indications
Startup Checkpoints
Power on
Monitor initialization
Keyboard initialization
Welcome screen
Visible hardware LED indications
failure (system LED)
X
X
X
X
Audio beep
sequences
X X
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