Remote Assistance - THOMSON SpeedTouch 605 User Manual

Chapter 4
Basic Configuration

4.5.1 Remote Assistance

Enabling Remote
Assistance
68
This page allows you to make your SpeedTouch™ accessible for remote support.
You must be connected to the Internet to be able to enable remote
!
assistance.
To use remote assistance:
If needed, type a password in the Password box.
1
Click Enable Remote Assistance.
2
Pass the information listed under:
3
URL
Username
Password
to your technical support, in order for them to be able to access your
SpeedTouch™.
Once the technical support is connected, no other connections are
possible.
The remote assistance session ends:
4
If the technical support disables remote assistance.
After 20 minutes of inactivity, or after a reboot, remote management.
E-DOC-CTC-20050429-0104 v1.0