Transferring Calls From A Remote Extension; Screening Options For Forwarded Calls - Talkswitch 48-CVA Installation And User Manual

2. Manual call forwarding
Local Extension, the call can be 'transferred' to one of the call forwarding
(Remote Extension) numbers. Simply put the call on hold at the Local
Extension, dial the Remote Extension number (e.g. 211) to which you want
the call forwarded and then hang-up. The call will be handled according to
the Call Cascade options of that Remote Extension.
3. Conditional call forwarding
selects an extension or Ring Group number that is already busy or is not
answered, the Auto Attendant can forward the call to a Remote (out of office)
extension number. Conditional call forwarding is configured in the TalkSwitch
Software using the Call Cascade's 'No answer' or 'Busy at extension' settings
configurable for each Local Extension, Remote Extension and Ring Group.

4.3.2 Transferring calls from a Remote Extension

Remote Extension Call Transfer is a new feature introduced in version 2.39 of the
TalkSwitch firmware. Calls forwarded to a Remote Extension (not using Centrex or
3-Way Calling services) can be transferred to any local or remote extension, ring
group or voice mailbox. This feature also applies to VoIP Extensions 250-299.
Transferring calls:
Calls can be placed on hold at a Remote Extension by dialing
during a conversation. You will then hear dialtone as you would hear at a Local
Extension. At that time, you can perform any of the following actions:
1) Press
2) Dial any Local Extension, Remote Extension or Ring Group.
3) Dial and mailbox to transfer a caller to a voice mailbox.
If the system is configured in the TalkSwitch software in the Troubleshooting 2 tab
to perform blind transfers only, then the system will then play the prompt "Call
Transferred. Goodbye." and hang up after the extension or mailbox is dialed.
If the system is configured in the Troubleshooting 2 tab to allow screening of
calls, then you need to dial
transfer and return to the caller.

4.3.3 Screening options for forwarded calls

The screening options for Call Forwarding are configured in the TalkSwitch software
using the Call Cascade's 'Answer at ext.' options available in the 'Remote Extension'
tab. See section 2.3.3.5
Forwarding calls with screening:
When 'play accept/reject prompt' is configured in the 'Answer at ext.' Call
Cascade option, TalkSwitch plays a pre-recorded prompt to the caller asking them
88 TalkSwitch User Manual
- If someone in your office has answered a call at a
- If the Auto Attendant answers a call and the caller
again to retrieve the call placed on hold.
4 to complete a transfer or
anytime
5 to cancel the