Page 1 DESKTOP PHONE SYSTEM Installation and User Guide TalkSwitch 48-CVA v3.10...
Page 2: Copyright Information
Copyright Information Centrepoint Technologies Inc, Copyright 2004. All Rights Reserved. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under copyright laws. Information in this user guide is subject to change without notice and does not represent any commitment on the part of Centrepoint Technologies Inc.
Page 3: Table Of Contents
2.3 Back Panel Descriptions The TalkSwitch 48-CVA ........3 2.4 Plugging into the Back Panel .
Page 4 3.1 Installing the TalkSwitch Configuration Software .....15 3.2 Running the TalkSwitch Software ....... . .16 3.3 Configuration .
Page 5 4.7.2 Using Call Back ........97 4.8 Upgrading the TalkSwitch Firmware ......99 Appendices Appendix A - Help &...
Page 6 Introduction to VoIP The TalkSwitch 48-CVA is a hybrid PSTN/VoIP phone system. The addition of VoIP to the TalkSwitch product line adds the ability to use a broadband IP connection for voice calls. The TalkSwitch 48-CVA can be used in many different applications. The most popu- lar configurations are multi-branch, teleworker integration and service provider integration.
Page 7 The purpose of a firewall is to control what kinds of traffic enter and leave your network. The TalkSwitch 48-CVA is designed with embedded applications to help traverse firewalls properly. To allow VoIP calls to pass through your firewall, you may need to use the port forwarding feature on your firewall.
Page 8 W W h h a a t t i i s s S S I I P P ? ? The Session Initiation Protocol (SIP) is a signalling protocol used for establishing sessions in an IP network. A session could be a simple two-way telephone call or it could be a collaborative multi-media conference session.
Page 9 TalkSwitch 48-CVA units, certified 3rd party gateways and certified 3rd party SIP phones, then one TalkSwitch 48-CVA can act as the SIP Proxy and Registrar. The other SIP end-points will register with this TalkSwitch 48-CVA and all calls will be negotiated through this TalkSwitch 48-CVA.
Page 10 When you first set up your VoIP device (TalkSwitch 48-CVA, gateway or phone), it will register itself with the TalkSwitch 48-CVA that is configured as the SIP Server so that calls can be directed to your location. When you initiate a VoIP call, your device (TalkSwitch 48-CVA, gateway or phone) will contact the TalkSwitch 48-CVA that is configured as the SIP Server to obtain the contact information for the destination you are trying to reach.
Page 11 You can think of it like mailing a letter to friend in an apartment building at a specific address. You need to specify the apartment number as well as the building address, so that the mail can reach the proper final destina- tion. TalkSwitch User Manual...
Page 12: Installing Talkswitch
. . If you live in an area with cold temperatures, do not plug TalkSwitch into a power outlet until the system has warmed to room temperature.
Page 13: Front Panel Descriptions
Front Panel Descriptions TalkSwitch’s front panel consists of a power button (“Power”) and 5 LED lights that indicate the usage of the lines with different states of illumination. What do the LED lights tell you? LED light: State Line 1...
Page 14: Back Panel Descriptions
Back Panel Descriptions - TalkSwitch 48 CVA Before connecting all your phones and lines to TalkSwitch, you may want to ceed with configuring the unit first. (See section 3.1) This will minimize the dis- ruption time for your telephone lines while setting up the system.
Page 15 LAN connection. The ‘PF’ box in between E4 and L1/L2 represents power failure support. In the event of a power failure or loss of power to TalkSwitch, Extension 114 will be able to receive calls and make calls on Line 1.
Page 16: Plugging Into The Back Panel
Disregard the telephone’s Line 2 jack (plug-in). Connect the telephone’s Line 1 plug-in to any one of TalkSwitch’s extension jacks. You will be able to access both telephone lines, but in the same manner as a single-line telephone attached to TalkSwitch.
Page 17: Connecting Devices To The Music And Pa Jacks
Music jack. The Music jack requires a 1/8" (3.5mm) mono phono connector. If you have more than one TalkSwitch connected to a LAN, you will need to provide audio to the Music jacks on each TalkSwitch.
Page 18: Connecting Talkswitch To A Pc
If you have an available USB port and cable and are not running Windows 2000 or XP on your PC, then connect TalkSwitch to the PC using a USB cable*. Next, pick up a phone connected to one of TalkSwitch’s local extensions and dial to enter command mode.
Page 19: Using 2 Or More Talkswitch Units On A Lan
Cable/DSL Router with 8-Port Switch is a solution that supports prioritization of traffic at an affordable price. Connect up to four TalkSwitch units (2 are shown on the following page) to the LAN switch or switched hub. TalkSwitch User Manual...
Page 20: Setting The Unit Id For The First Time
2.5.3 Changing the Unit ID If you need to change the Unit ID of any TalkSwitch system, you can first press from a Local Extension to enter command mode, enter a password if necessary, then dial 0 0 The system will respond with the Unit ID of that particular TalkSwitch.
Page 21: Keeping Track Of The Lines And Extensions
None of the Extension Ring Groups are affected, since they are global to the entire system. It doesn’t matter if there is one or four TalkSwitch units on a LAN, there will always be 10 Extension Ring Groups with the extension numbers 300-309.
Page 22: Optimizing The System For Networked Use
For example, all greetings, directory names and voicemail messages for extensions 121-128, 221-228 and mailboxes 420-429 are stored on the TalkSwitch with Unit ID 2. If a unit is completely filled with voicemail messages, new messages will not be stored on other units. The system will simply not accept anymore messages for mailboxes belonging to that unit.
Page 23: Optimizing Your Ip Network For Voip
In a network that shares both data and voice, it is critical that the voice traffic has priority over the data packets. Some routers support Quality of Service (QoS) functionality for such purposes. These routers are typically identified as devices TalkSwitch User Manual...
Page 24: The Local Area Network
For example, the Linksys BEFSR81 router has a built-in 8 port switch which is perfect for a LAN supporting both TalkSwitch units and computers. If you’re not certain whether your equipment is an Ethernet switch, contact the manufacturer.
Page 25: Configuring Talkswitch
3 .1 Installing the TalkSwitch Configuration Software Insert the TalkSwitch CD into your CD drive. The Install program will automatically launch. If the software does not launch automatically, you can use Windows Explorer to explore your CD-ROM drive. Double-click the Setup.exe file, then follow the instructions on the screen.
Page 26: Running The Talkswitch Software
PC, then the configuration software should automatically detect and retrieve the settings from TalkSwitch (See section 3.3). If TalkSwitch is not yet connected, or connected via the Serial or USB port, then the following screen will appear with different configuration options.
Page 27: Configuration
4. Resize Grabbing this corner by left-clicking on the mouse allows you to increase or decrease the window size. 5. View Details Click this button to view each TalkSwitch unit’s MAC address, IP address, hardware version and firmware version. Configuring TalkSwitch...
Page 28 Menu Items - File Open File... Opens existing configuration files from the PC. Default configuration files are included with the software. TalkSwitch also backs up to a file called “LastSavedConfig.dat” every time you save settings to TalkSwitch. Save to TalkSwitch Saves the current configuration to TalkSwitch.
Page 29 About TalkSwitch: Displays the TalkSwitch software version number, TalkSwitch firmware version number and Copyright information. Additional PDF help documents can be located in the Start Menu> TalkSwitch folder. Configuration Navigation The Configuration Navigation organizes all the configuration topics within folders.
Page 30 Networked have the ability to configure all units connected to the LAN via the Serial or USB connection to one of the TalkSwitch units, or a PC connected to the same LAN as the TalkSwitch units. When 2 or more TalkSwitch units are connected to the same LAN, they are designed to act like a single phone system.
Page 31: System Information
3.3.1.1 Administration This tab allows you to assign a System name and Administrator password for TalkSwitch. The Administrator password gives access to all configuration options. The password that is entered here will be used at configuration start-up and through Touch Tone configuration.
Page 32: Ip Configuration
3.3.1.2 IP Configuration In order for the TalkSwitch 48-CVA to function properly, an IP address and other pertinent information is required. In the “System IP Settings” section: If you have a DHCP server and your TalkSwitch unit(s) are connected to the LAN, then all fields should already be filled with the correct information.
Page 33 Select dynamic if your public IP address is a dynamic IP address from your Internet Service Provider (ISP). If you are unsure if your connection is dynamic or static, then leave this option set to ‘dynamic’. When set to dynamic, TalkSwitch checks your public IP address every 5 minutes. If it changes, TalkSwitch automatically updates its information so that VoIP calls are properly handled.
Page 34: Voip Configuration
This section deals with configuring your TalkSwitch for VoIP In the “TalkSwitch Profile” section: TalkSwitch has a built-in SIP Server Proxy / Registrar / Redirect server. This facilitates the configuration and maintenance for multi-branch and teleworker applications. One location needs to be assigned as the SIP Server so that it can manage call requests between VoIP locations and the other locations need to register with the SIP Server location.
Page 35: Telephone Lines
If this location is not the Registrar Server, then enter the IP address or domain name associated to the Registrar Server. If a TalkSwitch 48- CVA is acting as the Server, then both the Proxy Server Location and Registrar Server Location fields should have the same information.
Page 36 If networked, you will need to configure the options for all the units. At the top of the window, select the tab for each TalkSwitch units (labeled ‘TalkSwitch 1’, ‘TalkSwitch 2’, etc...) and follow the instructions below. In the “Phone numbers” section: Enter the ‘main’...
Page 37 Check this box if you have Call Waiting service on the current line. It is strongly recommended that you remove this service from your line(s), since there is no way for TalkSwitch to answer a second call on the same line while it is handling the first call. You may instead want to consider adding the Hunt/Rollover service to your lines.
Page 38: Voip Lines
3.3.1.5 VoIP Lines Networked The TalkSwitch 48-CVA supports 4 VoIP lines per unit. Up to 3 phone numbers can be assigned to each of the 4 lines so that unique call handling scenarios can be configured for up to 12 numbers. For example, you might assign a general number...
Page 39: Line Hunt Groups
First select a Line Hunt Group then enter a useful name for identifying this hunt group elsewhere in the configuration software. Under Set Line Hunt Group, select the Line Type. If you wish to use this hunt group Configuring TalkSwitch...
Page 40: Fax Information
Under Set Line Hunt Group, select the lines you wish to add to the Hunt Group by simply checking the box next to the line. If you have multiple TalkSwitch unit connected to the LAN, then a checkbox will be present and enabled so that outbound calls will always hunt the lines on the unit where the extension is connected to minimize network traffic between units.
Page 41: Local Extensions
1, then select extension number 118. If your fax machine is connected to E8 on a TalkSwitch with Unit ID 2, then the fax extension number is 128. If you have a dedicated fax line or number, your fax machine should be connected to an extension jack on the same TalkSwitch unit where the fax line/number is connected.
Page 42 If ‘Default VoIP Number’ is selected, then the phone number associated to the outgoing VoIP port will be used. This selection makes the most sense if your VoIP lines have been configured to handle all inbound calls in the same manner. TalkSwitch User Manual...
Page 43: Remote Extensions
Extension number. There are 8 Remote Extensions available per TalkSwitch unit. If a TalkSwitch has Unit ID 2, then the Remote Extension numbers are 221 - 228. Unit ID 3 has remote extensions 231-238, and Unit ID 4 has 241-249...
Page 44 Connect using: Select the Line Hunt Group that TalkSwitch will use to connect the Remote Extension. This is advantageous if you have an inexpensive long-distance plan set up for the lines in Hunt Group 84, you may want to use this Hunt Group for your long-distance Remote Extensions.
Page 45 If you have a ‘Transfer and clear’ service on your line(s) and want to have TalkSwitch clear lines after forwarding calls to Remote Extensions, you will need to enable ‘Clear telephone line after call transferred’ on the Transfer Options page under ‘Options’.
Page 46: Extension Ring Groups
When using Same Line Connect, callers will hear silence while they are on hold, since the callers are on hold at the Telephone Company and not at TalkSwitch. If you want callers to hear music while they are on hold for calls forwarded to Remote Extensions, do not use Same Line Connect.
Page 47: On-Hold/Ringback
If you have more than one unit connected to the LAN, you will need to provide a music source to all units with lines connected. A 1/8” audio splitter can usually be obtained at most electronics stores. Configuring TalkSwitch...
Page 48: Voicemail
3.3.2 Voicemail This section deals with the internal voicemail system included with TalkSwitch. It allows you to activate Local, Remote and General mailboxes and to change global settings to the voicemail system. For details on how to use voicemail, see section 3.4.
Page 49: Remote Extension Voicemail
If attempt unsuccessful: These parameters control how many times TalkSwitch will try to notify the Remote Phone or Pager before it will abort the entire notification attempt. You can also specify the time interval between attempts.
Page 50: General Voicemail
If attempt unsuccessful: These parameters control how many times TalkSwitch will try to notify the Remote Phone or Pager before it will abort the entire notification attempt. You can also specify the time interval between attempts.
Page 51: Global Settings
If attempt unsuccessful: These parameters control how many times TalkSwitch will try to notify the Remote Phone or Pager before it will abort the entire notification attempt. You can also specify the time interval between attempts.
Page 52 *Caller ID service required from your telephone company. View Mailbox Data: Details are provided for each voice mailbox and announcement. This tool is useful for better managing the voicemail resources of the system. TalkSwitch User Manual lis-...
Page 53: Call Handling
To use the Automatic Mode Switching feature, you must first activate it by clicking ‘Use Automatic Mode Switching’. Next, set the start times for each mode. If you want TalkSwitch to change modes more than twice in one day, you can activate up to two extra mode changes.
Page 54: Auto Attendant
Changes TalkSwitch to mode 1 Changes TalkSwitch to mode 2 TalkSwitch tells you what mode it currently is using 3.3.3.2 Auto Attendant The Auto Attendant greets callers and tells them which number(s) they should press on their telephone keypad to reach a particular extension, person, message, or department.
Page 55 A total of 9 different Auto Attendants can be recorded or loaded with a combined total time of 30 minutes (shared with voicemail. Memory can be expanded up to 5 hours using TalkSwitch Memory cards). You do not have to use or record all 9 Auto Attendants.
Page 56 1. Dial into TalkSwitch and wait for the Auto Attendant message. 2. Once the Auto Attendant is playing, use the same keypad commands as you would from a TalkSwitch extension (as listed above). If you have Password Protection enabled, you will be prompted for your password.
Page 57 - - g g o o t t o o a a u u t t o o a a t t t t e e n n d d a a n n t t : : TalkSwitch can...
Page 58 TalkSwitch, TalkSwitch will handle the call accordingly. Not all fax machines emit a CNG tone, and as a result, TalkSwitch will not be able to detect those fax calls and route them to the fax machine. To guarantee the reception of every fax, we recommend the use of a ‘Distinctive Ring Number’...
Page 59 Auto Attendant using a telephone. No adjustments are required for the recording volume, as TalkSwitch automatically adjusts the recording volume for optimal recordings. If you find that the playback of your Auto...
Page 60: Telephone Lines
First, select a line to configure. Then select the appropriate mode for which you want TalkSwitch to use these settings. If you entered the phone number in the Telephone Lines section under System Information, the number will appear on the corresponding button.
Page 61 (See the previous section for details on configuring Auto Attendants) Note: if you call on any line, TalkSwitch will answer after 15 rings with a generic Auto Attendant so that you can still access the system to make configuration changes, change modes, access voicemail or dial extensions.
Page 62: Voip Lines
First, select a VoIP line to configure. Then select the appropriate mode for which you want TalkSwitch to use these settings. If you entered the phone number in the VoIP Lines section under System Information, the number will appear on the corresponding button.
Page 63 (See the previous section for details on configuring Auto Attendants) Note: if you call on any line, TalkSwitch will answer after 15 rings with a generic Auto Attendant so that you can still access the system to make configuration changes, change modes, access voicemail or dial extensions.
Page 64 • If no Auto Attendant is chosen to answer on the specified line, you can speci- fy when particular extensions will ring up to 9 rings. Remember that no calls will go to voicemail unless you first have an Auto Attendant answer. TalkSwitch User Manual...
Page 65: Local Extensions - Call Cascade
You can set up the Call Cascade sequences differently for both scheduling modes (the scheduling for these modes are set up on the Modes tab). Even if a call is manually transferred to a Local Extension that is busy, TalkSwitch will follow the Call Cascade options for that extension.
Page 66 Routing options include forwarding calls to a Local Extension, Remote Extension, Extension Ring Group, Voicemail, Announcement, Auto Attendant or hang up. In the case where ‘hang up’ is selected, TalkSwitch will first play the following prompt before hanging up: “I’m sorry, that extension is unavailable at this time.
Page 67: Remote Extensions - Call Cascade
(the scheduling for these modes are set up in the Modes tab). For Remote Extensions, there are 3 different ‘Call Cascade’ options. For each of these options, you can control how and where you want the incoming call to the extension handled. Configuring TalkSwitch...
Page 68 TalkSwitch will assume the call has been answered and will not follow through with the Call Cascade. You may want to consider using the ‘Play accept/reject prompt’...
Page 69: Extension Ring Groups - Call Cascade
3 ‘cascade’ destinations available. You can set up the Call Cascade sequences for both Modes (the scheduling for these modes are set up on the Modes tab). Configuring TalkSwitch...
Page 70: Call Back / Call Bridge
VoIP line(s), accessing your long distance savings plan. You can make a direct call to TalkSwitch, activate Call Bridge and enter the telephone number you want to dial. TalkSwitch dials the number from your office telephone or VoIP lines and connects the two calls together (the call you made to TalkSwitch and the call TalkSwitch made from your office to the dialed party).
Page 71 S S t t e e p p 1 1 : : TalkSwitch telephone number to activate Call Back, then hang S S t t e e p p 2 2 : : TalkSwitch calls you back within seconds. You answer and accept Call Back.
Page 72: Auto Call Back
Prompted Call Back. By default, Prompted Call Back is not activated in the TalkSwitch configuration. You will need to activate Prompted Call Back before you can use this feature.
Page 73 Select the line/phone number that you will be dialing when out of the office to trigger this Auto Call Back. TalkSwitch will initiate the Call Back using the same line you initially called. You can make configuration changes to this Auto Call Back by dialing into this phone number only.
Page 74 2) Next, enter the appropriate command as listed below. After each command, press There are 4 Auto Call Back accounts per TalkSwitch unit. If you need to record an Announced Message for a particular Auto Call Back account, it must be on the same TalkSwitch unit as the account.
Page 75: Prompted Call Back
(do not enter a Line Hunt Group in the dialing string). TalkSwitch will Call Back out on the same line the call originated. When you access Prompted Call Back from out of the office, you may change this number before initiating a Prompted Call Back.
Page 76 This option is designed to give you security and to restrict who can use Prompted Call Back. Simply fill in a 4- to 8-digit password, and when TalkSwitch calls you back, you will be prompted to input the password to accept Call Back.
Page 77: Call Bridge
The call back number shown will always be the last number TalkSwitch dialed in the last Prompted Call Back session. 3.3.4.3 Call Bridge Call Bridge is a useful feature for saving money while using Call Back or on its own to avoid inflated long distance rates, such as with cell phones.
Page 78: Options
This section deals with the adjustment of volume and system gain controls. All the controls on this page update TalkSwitch in ‘real time’. This allows you to adjust levels during a conversation without having to first save the configuration to TalkSwitch.
Page 79: Transfer Options
Otherwise using these codecs could cause one side of the call to sound ‘choppy’ since the broadband connection cannot handle the required bandwidth. 3.3.5.2 Transfer Options This section deals with actions TalkSwitch makes when calls are transferred manually. Configuring TalkSwitch...
Page 80 Any changes made in this section affect the entire system. Transfer and clear: TalkSwitch has the ability to clear lines or VoIP ports after a call has been transferred. Ensure you have this service/feature activated on your line(s) or VoIP device.
Page 81: Miscellaneous
3.3.5.3 Miscellaneous All of the following options affect TalkSwitch as a system. Adjust them according to your needs. Caller in queue reminder: When a caller is in queue at an extension already in use, a reminder tone is played at the extension to let them know they have a caller in their queue. This option allows you to turn this function off.
Page 82 Setting up TalkSwitch behind an existing PBX: 1. Connect the PBX extension to one of TalkSwitch’s Line jacks. You may do this with all your TalkSwitch lines (1 PBX extension per line) depending upon how many Auto Attendant ports you would like on the PBX.
Page 83: Troubleshooting
3.3.5.4 Troubleshooting The following controls should not be changed unless you are familiar with the effect they will have on TalkSwitch’s operation. If your system does not appear to be functioning properly, please contact your dealer for assistance. Flash Lengths...
Page 84 1.5 seconds of pressing the first digit. Callers can also press just 1, 2, 3, 4 or 5. for options and when TalkSwitch detects no second digit after 1.5 seconds, it will follow the programmed option for that Auto Attendant.
Page 85: Troubleshooting -Advanced
When you activate this feature, you will need to call into any of the lines connected to TalkSwitch and let it ring at least 3 times before the Auto Attendant answers the call. After TalkSwitch captures 2 ring patterns, the information will be displayed in a dialog box.
Page 86 When someone at the extension hangs up, the handset bounces slightly to cause a flash signal to be seen by TalkSwitch before the hang up. As a result TalkSwitch puts the line on hold. To help with this problem, this value can be increased to the point where it will stop the ringbacks.
Page 87: Using Talkswitch
Auto Attendant. TalkSwitch owners and employees can also access other options at the Auto Attendant, including Call Back (dial 6), Call Bridge (dial 80 - 88, 9),...
Page 88: Receiving Calls Without The Auto Attendant
.
Page 89: Placing Calls On Hold At A Local Extension
If you use the ‘Hold’ button on a regular phone, you will not be able to access any of the TalkSwitch features while the caller is on hold. Also, if you have Music-on-hold enabled, the caller will not hear music while they are on hold.
Page 90: Call Park - Parking And Retrieving Callers
Call Park is a useful feature for placing a call on hold and then being able to retrieve it from any other Local Extension. TalkSwitch has 10 Park Orbits in all models. To place a caller in a Park Orbit, press ‘flash’ then to 509).
Page 91: Call Queue - Queuing And Retrieving Callers
Call Queue is a useful feature for placing multiple callers on hold at your extension while you are on an existing call. Call Queue is enabled in the TalkSwitch software’s Call Cascade section in the Call Handling folder for Local Extensions and Extension Ring Groups.
Page 92: Conference Calling With Talkswitch
2 outside callers and 1 Local Extension (eg: Line 1 and Line 2): You can do this type of conference call using two different methods. The first method is similar to above, using only TalkSwitch for the conference function. 1. Establish a call with an outside party.
Page 93: Making And Receiving Calls Using Voip
Other calls can be made over VoIP by dialing hunt group 88 (first confirm VoIP lines are active in this hunt group). Dialing ‘88’ at internal dialtone tells TalkSwitch to hunt all VoIP lines for an available line. In order to reach a remote location, a VoIP phone number needs to be assigned to the VoIP line you intend to call.
Page 94: Using Phones Connected In Parallel To Talkswitch
TalkSwitch uses the first ring to identify the incoming ring pattern before passing it on to the extensions or the Auto Attendant (TalkSwitch determines if the call is a Distinctive Ring and detects any Caller ID information). A parallel phone can ‘barge in’...
Page 95: Modems And Telephone Line Access
4.2.10 Modems and telephone line access If your modem is attached to TalkSwitch as an extension, you can configure it to access your telephone lines in one of two ways: Direct Line Access: You can give the extension to which your modem is attached ‘Direct Access’...
Page 96: Transferring Calls From A Remote Extension
3) Dial and mailbox to transfer a caller to a voice mailbox. If the system is configured in the TalkSwitch software in the Troubleshooting 2 tab to perform blind transfers only, then the system will then play the prompt “Call Transferred.
Page 97 TalkSwitch is waiting for the Remote Extension to accept the call. If a forwarded call is not answered or the line is busy, TalkSwitch will perform the following, based upon how the call was originally forwarded: If the call was automatically forwarded: Extension’s ‘No answer at ext.’...
Page 98: Calls Over Voip With Sip Phones And Gateways
Once the phone or gateway is registered with the TalkSwitch SIP server, then calls can be received directly from other registered gateways or through the system. 1. If the call is routed via TalkSwitch, then you have the ability to transfer the caller by dialing 2.
Page 99: Activating Voice Mailboxes
2 minutes has elapsed, TalkSwitch will play a prompt asking callers if they wish to keep the message, listen to the message or record a new message. Callers can also press ‘0’ and the system will direct the call according to the setting of the Auto Attendant that transfered the call originally.
Page 100 Listen to messages (press 1): If there are any messages in your mailbox, you can access them by pressing 1. TalkSwitch will always start with new messages before playing back any older messages. You can perform the following actions during or after the message:...
Page 101: Pager And Cell Phone Notification
If using Remote Phone Notification, you have the option to accept or reject the notification call once you answer. To listen to messages, press to messages, press For details on configuring Pager and Remote Phone Notification, please see section when they are done recording for more To put off listening Using TalkSwitch 3.3.2.
Page 102: Music-On-Hold
Music-on-Hold TalkSwitch can play music to callers when they are on hold, parked or queued. The music played to the callers will be provided by the source you have connected to the MUSIC jack. If you ENABLE Music-on-Hold and have an audio device plugged into the back of TalkSwitch: 1.
Page 103: Mode Switching Options
‘music’ when being forwarded to a Remote Extension. When calls are forwarded, the caller is put on hold by the telephone company central office switch rather than at TalkSwitch. Therefore, the caller hears silence while being transferred. A system prompt will indicate that callers will hear silence while the system tries to locate their party.
Page 104: Out Of The Office - Making Calls With Call Back And Call Bridge
Call Bridge allows you to place calls using your office telephone lines when you are not in the office. You can make a call to TalkSwitch, access a telephone line connected to TalkSwitch and enter the number you want to dial. This is especially useful when you are out of the office with your cell phone and need to dial a long- distance number.
Page 105: Using Call Back
‘1’, country code, and area code if applicable. 4.7.2 Using Call Back The Call Back feature allows you to initiate TalkSwitch to call you at a specified telephone number. This gives you access to any of the following: •...
Page 106 For Prompted Call Back, TalkSwitch always dials the last Prompted Call Back number entered. If you do not have the Auto Attendant set to answer a line, a generic TalkSwitch Auto Attendant will answer after 15 rings and you can then dial 6 to access the Call Back settings.
Page 107 Upgrading the TalkSwitch Software and Firmware We are continually looking for ways to enhance your communications capabilities. When new features are added, we want TalkSwitch users to have immediate access to the update. TalkSwitch supports firmware updates for adding new features. Because of this ability, you can easily update your TalkSwitch by visiting our website at: www.talkswitch.com/support...
Page 108 The actual update process will take approximately 1 to 5 minutes, depending on how many files are needed for the update and how many units are being updated. During the update, the LED lights on TalkSwitch’s front panel will show diagnostic indicators for the update.
Page 109 Using TalkSwitch...
Page 110: Appendices
Appendices Appendix A - Help & Troubleshooting Appendix B - Using TalkSwitch with Telephone Appendix C - Quick Commands and DTMF Appendix D - Safety Precautions and Regulatory Appendix E - TalkSwitch One Year Warranty Appendix F - Return Policy...
Page 112 Appendix A - Help & Troubleshooting If you are having problems with the configuration or operation of TalkSwitch, please check this section. If you don’t find the solution to your problem here, try checking the FAQ section located in the Support area at our website: www.talkswitch.com/support.
Page 113 Line 1 and 4 lights flashing simultaneously: There is a voice mailbox error. To fix the problem, reboot TalkSwitch. It will do a file system check and fix any prob- lems encountered. Line 3 and 4 lights flashing simultaneously: Firmware not loaded or corrupted.
Page 114: Appendices
S S o o l l u u t t i i o o n n : : Try the following solutions, in order, until the problem is resolved. • TalkSwitch cannot be configured using a phone that is sharing a line with it.
Page 115: Call Handling
It may be that the number of rings is set too high. • Check the mode TalkSwitch is currently running. It is possible that you are in Mode 2 and have not configured TalkSwitch properly for this mode. Check what you have programmed for Mode 2 in the Telephone Lines section of the TalkSwitch software under ‘Call Handling’.
Page 116 Problem: Callers hear music and ‘ringing’ when the Auto Attendant transfers their call to an extension. • You have an audio device plugged into TalkSwitch, but have not enabled the Music-on-Hold feature found on the On-Hold/Ringback tab in the System Information folder of the TalkSwitch software.
Page 117 ‘if a fax call is detected’. • Not all fax machines emit a CNG tone that TalkSwitch can detect and route. Therefore, it is wise to consider incorporating an additional method of fax routing.
Page 118 ‘Bell’ phones that have mechanical ringers. These phones are too much of a load for TalkSwitch and should not be used as an extension. • Make sure the telephone cord you are using between the phone and TalkSwitch is working properly.
Page 119 Unit ID numbers assigned to each TalkSwitch unit. Connect a phone to each TalkSwitch unit and lift the handset. It will tell you immediately if a Unit ID number needs to assigned. Follow the instruc- tions accordingly.
Page 120 Example: You have 2 TalkSwitch units, 6 lines and 12 employees. The 6 lines have the Hunt/Rollover service from the phone company. Suggested setup: Plug the 4 highest traffic lines into unit 1. Also connect the 8 highest phone usage employee extensions to unit 1. Next, connect the remaining lines and extensions to unit 2.
Page 121: Appendix B - Using Talkswitch With Telephone Company Calling Services
Local Extensions when incoming calls are transferred by the Auto Attendant. TalkSwitch regenerates the Caller ID and passes it only to the selected Local Extension. If a Local Extension is configured to ring at least twice before the Auto Attendant answers, TalkSwitch will pass the Caller ID information to that extension.
Page 122 Hunt and Rollover services. Call Hold and Flash TalkSwitch uses Flash to put calls on hold. A Flash signal is produced by pressing the Flash or Link button on your telephone (Link is another name for Flash). If you do not have these buttons on your telephone, you can produce a Flash signal by quickly depressing and releasing the telephone’s hangup hook or hook switch.
Page 123 COs). Using a ‘Double Flash’: the first Flash places the caller on hold, and the second Flash (if pressed within 2 seconds) tells TalkSwitch to pass a Flash to the CO line to activate the intended CO or PBX feature.
Page 124: Appendix C - Quick Commands And Touch Tone Functions
TalkSwitch tells you the Unit ID of the unit you are connected to. Assign Unit ID 1 - 4 to TalkSwitch (x = 1 to 4) TalkSwitch tells you which mode it is currently using Switch Modes (x = 1or 2)
Page 125 Intercoms a Local Extension 2x1-2x8 Dials a Remote Extension (associated with an external phone number). 250-299 Speed dial for VoIP calls. TalkSwitch will hunt the VoIP ports, go off hook then dial the digits entered. 300-309 Dials an Extension Ring Group. 10 in total for the entire system.
Page 126 Command Function performed <flash>5 Disconnects current caller and reconnects immediately to the last caller put on hold. Call Parking Spaces - 10 in total for 500-509 the entire system. 500-509 Parked Call Retrieval <flash>6 Conference Call for 3 parties. Enables ‘Do Not Disturb’ at the current extension Disables ‘Do Not Disturb’...
Page 127 Dials Remote Extensions associated with an external phone number. x represents the Unit ID number (1-4). 250-299 Speed dial for VoIP calls. TalkSwitch will hunt the VoIP ports, go off hook, then dial the digits entered. 300-309 Dials Extension Ring Groups – 10 in total for the entire system.
Page 128: Appendix D - Safety Precautions And Regulatory Information
4. Moisture – Do not place TalkSwitch in a high-humidity environment. 5. Heat – Never place TalkSwitch near heat sources such as radiators, floor registers or in direct sunlight. 6. Power Supply – The equipment should only be connected to an approved power supply of the type described in the operating instructions or marked on the equipment.
Page 129: Important Notices
• Consult the dealer or an experienced Radio/TV technician for help. This CLASS B Digital apparatus meets all requirements of the Canadian interference-causing equipment regulations. Changes or modifications not expressly approved by Centrepoint Technologies Inc. could void the user’s authority to operate the equipment. TalkSwitch User Manual...
Page 130 F F C C C C P P a a r r t t 6 6 8 8 : : Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s).
Page 131 Should you experience trouble with this telephone equipment, Model: CT-TS01, for repair or warranty information please contact your reseller. See Appendix E, “TalkSwitch One Year Limited Warranty”, for more information. If the equipment is causing harm to the telephone network, the Telephone Company may request that you disconnect the equipment until the problem is corrected.
Page 132: Appendix E - Talkswitch One Year Warranty
Centrepoint Technologies Inc. warrants to the original end-user purchaser that TalkSwitch meets applicable specifications (as set forth in the product descriptions in the technical manuals) and to be free from defects in materials and workmanship for a period of one year from the date of purchase (proof of purchase required).
Page 133 Centrepoint Technologies. The original end-user purchaser shall pay all shipping charges, duties and taxes for products sent to Centrepoint Technologies for warranty service. Centrepoint Technologies shall pay for return of the product to the end-user purchaser. TalkSwitch User Manual...
Page 134 T T o o o o b b t t a a i i n n W W a a r r r r a a n n t t y y s s e e r r v v i i c c e e : : 1.
Page 135: Appendix F - Return Policy
P P r r o o d d u u c c t t s s p p u u r r c c h h a a s s e e d d d d i i r r e e c c t t l l y y f f r r o o m m C C e e n n t t r r e e p p o o i i n n t t T T e e c c h h n n o o l l o o g g i i e e s s : : Contact Centrepoint Technologies for details regarding the return policy. For information regarding product servicing, please refer to the TalkSwitch One Year Limited Warranty. Centrepoint Technologies will not accept product returns outside of its return policy.
Page 136: Appendix G - Specifications
Appendix G - Specifications E E x x t t e e n n s s i i o o n n I I n n t t e e r r f f a a c c e e Loop range On hook voltage Off hook loop voltage source...
Page 137 Power switch DTMF detectors Dial tone generators Ring detectors Power-failure pass through Dimensions Weight Approvals TalkSwitch User Manual Ethernet (10BaseT) 8, 16, 32, 64 MB TalkSwitch Memory Cards Phono jack (mono) Phono jack (mono) AC wall adapter 120VAC, 60Hz/16VAC 1.5 amp...
Page 138: Appendix H - Talkswitch And Power Interruptions
• Local Extension, 114, 124, 134 and 144 can make or receive calls on Line 1 of their respective units In the event of a power return, all TalkSwitch features and capabilities will be re- established. M M o o d d e e S S c c h h e e d d u u l l i i n n g g a a n n d d P P o o w w e e r r I I n n t t e e r r r r u u p p t t i i o o n n s s : : When the power supply to TalkSwitch has been interrupted, TalkSwitch’s internal...
Page 139: Glossary
Call Back A TalkSwitch feature which, once activated, instructs TalkSwitch to call you back at a preset Out-of-Office telephone number. You can then access TalkSwitch’s Call Bridge feature.
Page 140 Conference Call Connecting three or more parties together for one conversation. Configuration The way a system is setup. For TalkSwitch the configuration is the collection of values or options you have chosen for each of TalkSwitch’s features. Together, the settings for each of these features (The configuration) determine what TalkSwitch will do.
Page 141 Link button or depressing and releasing the ‘hang up’ (switch) hook on a telephone. All of these actions will send a signal to TalkSwitch to put calls on or off hold. Home phone A home phone is any telephone using the same telephone line as one of TalkSwitch’s Lines, but is not plugged...
Page 142 LEDs are used in dis- plays on electronic devices such as com- puters. TalkSwitch has five LEDs on its front panel. They show which telephone is in use, whether data is being trans- ferred to or received from an attached PC, and which Mode setting is in use.
Page 143 PBX. A PBX allows many users (extensions) to share a smaller number of telephone lines and have access to additional call handling benefits (call hold, intercom calling, etc.). TalkSwitch is a ‘mini’ or ‘micro’ PBX. Phone Load See Ringing Equivalency. Prompt Recorded instructions delivered by voice processing units.
Page 144 Tel Lines 1, 2, 3, or 4 A jack or plug-in on the back panel of TalkSwitch which can accept a RJ-11 plug from either a telephone line or PBX system. A single line telephone cable can be plugged into this jack and will become a usable TalkSwitch Line.
Page 146: Index
6' RJ-11 Telephone Cable ..1 About TalkSwitch ....19 AC Power Adapter ....1 Accepting the Call Back .
Page 147 ....15 TalkSwitch CD ....15 TalkSwitch Memory cards ..45 Telephone Company Calling Services .
Page 148 Troubleshooting ....73 Two-line Analog Telephone ..5 Unscreened Transfer ....82 USB .

Talkswitch 48-CVA Installation And User Manual

2 Installing Talkswitch

3 Configuring Talkswitch

4 Using Talkswitch

Appendix A - Help & Troubleshooting

Appendix B - Using Talkswitch with Telephone Company Calling Services

Appendix C - Quick Commands and Touch Tone Functions

Appendix D - Safety Precautions and Regulatory Information

Appendix E - Talkswitch One Year Warranty

Appendix F - Return Policy

Appendix G - Specifications

Appendix H - Talkswitch and Power Interruptions

Quick Links

Troubleshooting

Related Manuals for Talkswitch 48-CVA

Summary of Contents for Talkswitch 48-CVA

Table of Contents