Call Queue - Queuing And Retrieving Callers; Queuing Calls To A Single Extension - Talkswitch 48-CVA Installation And User Manual

tells Bob that he can retrieve the parked call from any extension by getting dial tone
and pressing 501. The caller will now be connected to Bob at that extension. If
you have Direct Line Access enabled at your extension, you will need to press
'flash' first before retrieving the parked call.
4.2.6 Call Queue/UCD - Queuing and retrieving callers

4.2.6.1 Queuing calls to a single extension

Call Queue is a useful feature for placing multiple callers on hold at your extension
while you are on an existing call. Call Queue is enabled in the TalkSwitch software's
Call Cascade section in the Call Handling folder for Local Extensions and Extension
Ring Groups. Callers will get queued at your extension if you set the first level in the
'Busy at extension' Call Cascade to 'queue caller'.
If an extension is currently busy and has 'queue caller' set for the 'Busy at extension'
Call Cascade, incoming callers will hear one of the following prompts, followed by
music (if enabled) while they are on hold:
If the call came from the Auto Attendant and the extension has a voice
mailbox:
"The extension you have reached is currently busy. If you wish to continue
holding, please remain on the line. To leave a voicemail message, press 1,
and to return to the main menu, press
If the call came from the Auto Attendant and the extension has n n o o voice
mailbox:
"The extension you have reached is currently busy. If you wish to continue
holding, please remain on the line and to return to the main menu, press
If the call was transferred from another extension and the extension has a
voice mailbox, but there is no Auto Attendant on this line with a main menu
to return to:
"The extension you have reached is currently busy. If you wish to continue
holding, please remain on the line. To leave a voicemail message, press 1."
If the call was transferred from another extension and the extension has n n o o
voice mailbox and there is no Auto Attendant on this line with a main menu
to return to:
"The extension you have reached is currently busy. If you wish to continue
holding, please remain on the line."
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Using TalkSwitch
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