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Contacting the Technical Assistance Center
How to Contact Dell Force10
TAC
Information to Submit When
Opening a Support Case
Managing Your Case
Downloading Software
Updates
Technical Documentation
Contact Information
Requesting a hardware replacement
To request replacement hardware, follow these steps:
Step
Task
Determine the part number and serial number of the component. To list the numbers for all components installed in
1
the chassis, use the show hardware command.
46
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Technical Support
http://www.force10networks.com/support/
Log in to iSupport at
Request tab.
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages. These can include:
• Output from the show tech-support [non-paged] command (This report is very
long, so the storage buffer in your terminal program should be set high.)
• Output from the show logging eventlog [unit] command, where unit is the stack ID
of the member unit that experienced the failure (This report is included as a section in the
output of show tech-support.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used
Log in to iSupport, and select the Service Request tab to view all open cases and RMAs.
Log in to iSupport, and select the Software Center tab.
Log in to iSupport, and select the Documents tab. This page can be accessed without
logging in via the Documentation link on the iSupport page.
E-mail: support@force10networks.com
http://www.force10networks.com/support/.
Web:
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
and select the Service
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