Technical Support; The Dell Support Website; Accessing Dell Support Services; Contacting The Technical Assistance Center - Dell Z9100-ON Installation Manual

Technical Support

This chapter contains the following sections:
•

The Dell Support Website

•

Contacting the Technical Assistance Center

• Requesting a Hardware Replacement
The Dell Support Website
Dell Support provides a range of documents and tools to assist you with effectively using Dell Networking
equipment and mitigating the impact of network outages.
Through Dell Support you can obtain technical information regarding Dell Networking products, access
to software upgrades and patches, and open and manage your Technical Assistance Center (TAC) cases.
Dell Networking Support provides integrated, secure access to these services.

Accessing Dell Support Services

The URL for Dell Support is http://www.dell.com/support. You must have a user id and password to
access Dell Support services. If you do not have a user id and password, you can request these at the
website.
To request a user id, password, and Support services, follow these steps.
1. On the Dell Networking Support page, click the Account Request link.
2. Fill out the User Account Request form and click Send. You will receive your userid and password by
email.
3. To access Dell Support services, click the LOGIN link and enter your userid and password.
Contacting the Technical Assistance Center
How to Contact Log in to Support at
Dell Networking tab.
TAC
Information to
•
Submit When
•
Opening a Support
Case •
•
•
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http://www.dell.com/support
Your name, company name, phone number, and email address
Preferred method of contact
Model number or service tag number
Software version number
Symptom description
and select the Service Request
Technical Support
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