Picking Up A Call To Another Extension; Handling Calls And Conferences Using Multiple Device Access - Avaya 9621G Instruction Manual

Procedure
1. Scroll right from the Phone screen to access the Features screen.
2. If necessary, scroll down to Extended Call Pickup and touch OK.
3. Answer the call using the pickup number and then press Enter or OK.

Picking up a call to another extension

About this task
When your administrator has set up this feature, you can answer a call ringing at another
extension without having to be a member of a Pickup group.
Procedure
1. Scroll right from the Phone screen to gain access to the Features screen.
2. If necessary, scroll down to Directed Call Pickup and touch OK.
3. Answer the call using the extension number and then press Enter or OK.
Handling calls and conferences using Multiple Device
Access
Before you begin
Ensure that the system administrator has activated the Multiple Device Access feature (MDA) for
your extension.
Procedure
1. Initiate a call from your phone.
2. To transfer the call to another phone, tap Bridge on that phone.
The bridged call appears on the second MDA phone. The Limited Service icon might
appear briefly if your MDA phone joining the call has a different signaling mode address
family. This will disappear automatically after the MDA phone joining the call switches and
starts using the existing calls signaling mode address family.
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP
Comments on this document? infodev@avaya.com
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