Cannot Copy As Expected; Scanning Problems; Cannot Start Scanning - Epson WorkForce Enterprise WF-M20590 Series User Manual

User's Guide

Cannot Copy as Expected

The Position, Size, or Margins of the Printout Are Incorrect
❏ When placing the originals on the ADF, slide the edge guides against the edge of the paper.
❏ When placing the originals on the scanner glass, align the corner of the original with the corner indicated by a
symbol on the frame of the scanner glass. If the edges of the copy are cropped off, move the original slightly
away from the corner.
❏ When placing the originals on the scanner glass, clean the scanner glass and the document cover. If there is dust
or stains on the glass, the copy area may extend to include the dust or stains, resulting in the wrong copying
position or small images.
❏ Select the appropriate Original Size in the copy settings.
❏ Load paper in the correct direction, and slide the edge guides against the edges of the paper.
Related Information
"Placing Originals" on page 32
&
"Cleaning the Printer" on page 147
&
"Menu Options for Copying" on page 50
&

Scanning Problems

Cannot Start Scanning

❏ If you are scanning with the ADF, check that the document cover and ADF cover are closed.
❏ Connect the USB cable securely to the printer and the computer. If you are using a USB hub, try to connect the
printer directly to the computer.
❏ If you connect the printer to a SuperSpeed USB port using a USB 2.0 cable, a communication error may occur
on some computers. In this case, re-connect the printer using one of the following methods.
❏ Use a USB 3.0 cable.
❏ Connect to a Hi-Speed USB port on the computer.
❏ Connect to a SuperSpeed USB port other than the port that generated the communication error.
❏ If you scan at a high resolution over a network, a communication error may occur. Lower the resolution.
❏ Make sure that the correct printer (scanner) is selected on Epson Scan 2.
Check whether or not the printer is recognized when using Windows
In Windows, make sure the printer (scanner) is displayed in Scanner and Camera. The printer (scanner) should be
displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then re-
install Epson Scan 2. See the following to access Scanner and Camera.
❏ Windows 10
Click on the start button, and then select Windows System > Control Panel, enter "Scanner and Camera" in the
search charm, click View scanners and cameras, and then check if the printer is displayed.
Solving Problems
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