Printing Problems; Cannot Print From A Computer - Epson WorkForce Enterprise WF-M20590 Series User Manual

User's Guide
Cannot Send the Scanned Image by Email
Make sure you have configured the email server settings.
Scanning Stops when Scanning to PDF/Multi-TIFF
❏ When scanning using Epson Scan 2, you can continuously scan up to 999 pages in PDF format and up to 200
pages in Multi-TIFF format. When scanning using the control panel, you can continuously scan up to 50 pages
in single-sided scanning using the ADF, and up to 100 pages in 2-sided scanning using the ADF and when
scanning using the scanner glass.
❏ When scanning large volumes, we recommend scanning in grayscale.
❏ Increase the free space on the computer's hard disk. Scanning may stop if there is not enough free space.
❏ Try scanning at a lower resolution. Scanning stops if the total data size reaches the limit.
Related Information
"Scanning Using Epson Scan 2" on page 76
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Printing Problems

Cannot Print from a Computer

Checking the connection
❏ Connect the USB cable securely to the printer and the computer.
❏ If you are using a USB hub, try to connect the printer directly to the computer.
❏ If you connect the printer to a SuperSpeed USB port using a USB 2.0 cable, a communication error may occur
on some computers. In this case, re-connect the printer using one of the following methods.
❏ Use a USB 3.0 cable.
❏ Connect to a Hi-Speed USB port on the computer.
❏ Connect to a SuperSpeed USB port other than the port that generated the communication error.
❏ If you cannot print over a network, see the page that describes the network connection method from the
computer.
Checking the software and data
❏ Install the printer driver.
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a lower
resolution or a smaller size.
Checking the printer status from the computer (Windows)
Click Print Queue on the printer driver's Maintenance tab, and then check the following.
❏ Check if there are any paused print jobs.
Cancel printing if necessary.
Solving Problems
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