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4411-XXX
Printer communication problems
Symptom
Not able to print Test Page
Scanner problems
Symptom
• The CIS does not move.
• The lamp does not come on.
• Scanned images are faded, or
colors are dull, blurry, or fuzzy.
Images are slanted or crooked
and the straight lines in the
image appear to be jagged or
uneven.
• Blank copies
Paper feed problems
Symptom
• Fails to pick paper
• Picks more than one sheet of
paper
• Picks paper but fails to feed
• Paper jams
• Paper fails to exit
• Noisy paper feed
• Envelopes fail to feed
• Paper skews
2-8
Service Manual
Action
Check the USB cable and system
board cable connections. If okay,
replace the system board. Go to the
"System board removal" on
page
4-12.
Action
Go to the
"CIS module assembly
service check" on page
Go to the
"Scan/copy quality
service check" on page
Action
Go to the
"Paper feed service
check" on page
2-11.
2-17.
2-13.
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