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Value-Added Services Guide
Value-Added Service Description
The following section describes the full range of Value-Added Services from Digital Voice Global. If you need
further assistance or if you wish to bar IDD and 1900 calls, please call our Customer Care at 1633.
THREE PARTY CALL:
You can talk to two other persons on different lines at the same time.
To begin the conference
Dial (party A's number) and after party A answers the call, call party B by
pressing flash key, after which you will hear a secondary dial tone. Next, dial party B's number. After party B
answers the call, press flash key to activate a Three Party Call.
To begin the conference while on a call with party A
Call party B by pressing flash key. You will
hear a secondary dial tone. Dial party B's number. When party B picks up the call, press flash key to activate
a Three Party Call.
Note:
(1) The Digital Voice Global user who initiates the conference must remain in the conference. Otherwise, all
calls will be terminated.
(2) International calls are supported.
CALL HOLD
You can place an active call on hold. For analogue phone sets, you can place an active call on hold by pressing
flash key.
Note: Please call Customer Service at 1633 if you wish to bar IDD and 1900 calls on your Digital Voice Global line.
CALLER NUmbER DISPLAY:
The phone number of an incoming caller is displayed on your phone (which must have caller ID display) or
external caller ID display unit.
To apply for this Value-Added Service, please call our Customer Care at 1633 to subscribe to Value Pack or
Value PackPlus. Once activated, this service cannot be turned off. To de-activate this service, you will need to
call our Customer Care at 1633 to terminate your Value Pack or Value PackPlus subscription.
CALL WAITING:
When you are engaged on a call and someone calls, you will hear an audible call waiting tone consisting of 3
beeps. If you want to take the call, press the flash key on your phone to enable Call Waiting. Calls that you did
not take will go to voicemail after timeout.
To activate Press the flash key to put the first caller on hold and talk to the second caller. You can alternate
between the 2 callers by pressing flash key.
To de-activate If you do not wish to be interrupted in the middle of a call, you can temporarily de-activate
Call Waiting by keying *70. Once Call Waiting is de-activated, you should hear a short intermittent tone followed
by a dial tone after you have pressed *70. If you do not hear a dial tone, that means the de-activation of Call
Waiting service was unsuccessful.
Note:
(1) Once activated, Call Waiting will be automatically continue with the following calls
(2) You cannot de-activate Call Waiting in the midst of a call
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