Packard Bell EasyNote XS Manual page 38

4. The Windows Desktop Displays, but the Operating System is not stable
Even when your computer starts successfully, you cannot go further and use your programs correctly. Ask
yourself the following questions and try to find the solution to your problem with the answers proposed.
Did you install new programs?
Installing new software may cause conflict with your existing software. If your computer does not function
correctly after you have installed new programs, try to uninstall them.
1. For software that was originally provided with your Packard Bell computer, click on Start > All Pro-
grams > Packard Bell Support > SmartRestore.
2. For any additional software, click on Start > Control Panel > Add or Remove Programs.
Did you notice strange behaviour in Internet browser or E-mail program?
Most problems affecting Internet applications, and potentially your whole operating system are caused by
malicious software propagated when you are connected. To check if your computer has been infected, run
a check with your antivirus and anti-spyware programs. To be fully efficient, these protection programs
must be up-to-date. Please refer to the "Security" chapter (page 28) to learn more about keeping your
computer safe.
Update your system files using Windows Update
Windows Update is a catalogue of items such as drivers, security fixes, critical updates, the latest Help files,
and Internet products that you can download to keep your computer running smoothly and up-to-date.
1. Click on Start > Help and Support Center > Keep your computer up-to-date with Windows Update.
2. Select Scan for updates and Yes when prompted to install any required software or device drivers.
Did you install new hardware?
When you install a new hardware device, Windows usually detects it automatically and copies the appro-
priate files (drivers) to your computer to make it work. This process modifies the system files and can
sometimes generate conflicts within Windows.
Device Manager
1. Open the Device Manager (Start > Control Panel > Performance and Maintenance > System >Hard-
ware > Device Manager). This allows you to view the status of your hardware devices.
2. If you see any "!" or "?" signs in front of a device name, going back to a previous version of that driver
may help. Right-click on your device and select Properties. Click on the Driver tab and select Roll Back
Driver.
Go back to previous restore point with
System Restore
monitors the changes to your computer and automatically creates restore points to revert
to a previous time if necessary. It can undo harmful changes to your computer and restore its settings and
performance, while saving your personal data files (such as documents, browsing history, drawings,
favourites, or e-mails). Please see page 36 for more details.
Quick Start & Troubleshooting Guide
38 -
System Restore
.