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Troubleshooting
Related Manuals for Packard Bell EasyNote XS
Summary of Contents for Packard Bell EasyNote XS
- Page 2 In no event shall Packard Bell B.V. be liable for any consequential or incidental damages, including but not limited to loss of business profits or any other commercial damages, arising out of the use of this product.
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Page 3: Table Of Contents
Packard Bell Smart Restore....45 Power Supply........... 14 Recovery ..........47 AC Power Adapter ......14 Packard Bell Recovery Program ..48 Battery Power ........14 Packard Bell Limited Warranty Upgrading your Computer......15 First steps on the Net ....... 16 Regulatory Information Get Connected! ......... -
Page 4: Important Information
(see page 24 for details). Set up my PC To make it easy, Packard Bell has gathered all important setup Setup my PC steps in one application! Make sure you run configure your Internet access, antivirus program, Identity card, etc. -
Page 5: Getting To Know Your Computer
E T T I N G T O K N O W Y O U R C O M P U T E R Your computer benefits from a compact design that provides all the features you need in an ultra-portable system. - Page 6 Once the computer has shut down, switch OFF any external devices, such as the monitor, if they have a power button. You may also turn off your computer without going to the Windows Start menu. Simply close all your applications and press the power button.
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Page 7: External Features
External Features The main features of your computer are illustrated below: Communication Network Expansion USB (x2) Display and Audio DVI (for external monitor) Line out/Headphones (3.5mm socket) Microphone (3.5mm socket) Other Connectors Memory Card Reader AC Adapter (DC In) Other Features Webcam Internal Microphone Touchpad... - Page 8 Your computer provides a series of ports and connectors that can be used to expand your computer to your needs. The port and connector types described below are may be available on your Packard Bell computer. However, certain features are optional and may not be available on the specific model you have purchased.
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Page 9: Control Panel
4. Remove the card. AC Adapter (DC In) - Lets you attach the computer to an AC power source (see page 14), using the AC adapter that comes with your system. Other Features Webcam - The Webcam allows you to send a video signal when using a chat/instant messaging program, make films or take photos. -
Page 10: Keyboard Panel
Battery Charge Indicator - Indicates battery charging status. •Off - The battery is fully charged, no battery is installed or the computer is operating under battery power. •Lights red to indicate the battery is charging. •Blinks red to indicate the battery is low. Keyboard Panel The keyboard panel includes the Numlock: Press Fn+Ins (Numlock) to change... -
Page 11: Touchpad
USB optical drive, or a computer with an optical drive and a network connection (i.e. add the optical drive as a resource that may Packard Bell InfoCentre be used over a network). Please refer to for more information. - Page 12 You may purchase an external USB optical drive from a well-stocked computer or electrical retailer. Quick Start & Troubleshooting Guide 12 -...
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Page 13: Computer Basics
O M P U T E R A S I C S AFETY AND OMFORT Safety Precautions Please follow the guidelines below to use your computer comfortably and to avoid health problems. Computer Environment Make sure that the computer: is away from direct sunlight and sources of heat; is away from magnetic fields or any device generating static electricity;... -
Page 14: Power Supply
OWER UPPLY Your computer requires a constant, stable power source to keep running. If you are at home then the AC adapter can be connected to a mains socket and used for as long as necessary. On the road, or if you simply want to avoid trailing wires, your computer's battery can power the computer. -
Page 15: Upgrading Your Computer
If your warranty has expired, or if PB Care packs are not available in your area, don't panic, Packard Bell has the answer. Packard Bell has appointed Authorised Service Centers to provide you with high quality service! You will benefit from the service of experienced technicians, trained on your Packard Bell product. -
Page 16: First Steps On The Net
IRST STEPS ON THE Get Connected! Using the Internet has become natural part of daily computing. To make it easier, Packard Bell has included all the tools you need to get started! Internet Service Provider To get connected, you need to register with an Internet Service Provider (ISP), which supplies the physical connection between your computer and the Internet. - Page 17 Installation Speed and Simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceilings. Components of a Wireless LAN To set up your Wireless network at home you need to have the following: Access point (or router) Access points (routers) are two-way transceivers that broadcast data into the surrounding environment.
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Page 18: Surf The Net
Ad-Hoc internet sharing The Internet Connection Sharing (ICS) feature of Microsoft Windows allows you to share a single Internet connection with multiple computers. Built-in support for IEEE 802.11 wireless LANs (WLANs) allows you to create an ad hoc wireless network. These two features can be used together to share a wired Internet connection with the members of an ad-hoc wireless network. - Page 19 6. Toolbar 7. Address Bar: Type in a web address and click on the Go button. 8. Status Bar Outlook Express Features Microsoft Outlook Express Your computer includes , which allows you to send and receive e-mail. Your messages can include files, photos, sounds and videos and will be delivered in just a few seconds anywhere in the world! To open the program, click on Start >...
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Page 20: Using Windows And Software
3. Select Show icon in Notification Area when connected. Packard Bell Website To get you started why not visit our website, www.packardbell.com! Packard Bell is dedicated to provide you with on-going personalised support. Check out our Support section to get help tailored to your needs: My PC Support... -
Page 21: Your Computer's Documentation
InfoCentre To open , double-click on the User’s Guide (Packard Bell InfoCentre) icon on your desktop or click on Start > All Programs > Packard Bell Support > User’s Guide (Packard Bell InfoCentre). Select a category Check for Updates To update the contents of the User’s Guide (you will need an internet connection) simply click on the Check for updates button on the infocentre welcome page (see image above). -
Page 22: Your Software Library
Software Documentation Most of the applications preinstalled on your computer by Packard Bell feature an online documentation file. If you need help while using a program, press [F1] on your keyboard, or click on Help or the Help icon (typically a ? sign). -
Page 23: Volume Controls
On the Packard Bell website. A link on the Windows desktop allows you to download and install rec- ommended programs. Your computer does not feature an optical drive. If you wish to access files or install a program from an optical disc, you will need additional equipment: you may use either an external USB optical drive, or a computer with an optical drive and a network connection (i.e. -
Page 24: Helpdesk
1. Attach the storage device to your computer and check that it contains no personal files. Recovery Backup Creator Smart Restore 2. You may start the from (Start > All Programs > Packard Bell Support > Smart Restore). Click on this icon to start the Recovery Backup Creator Quick Start & Troubleshooting Guide... - Page 25 The Packard Bell Recovery and Recovery Backup Creator options are removed from Smart Restore if you remove the backup data from your computer. You must use the disk containing the recovery data to start your computer to access the Packard Bell Recovery Program.
- Page 26 System Tools The descriptions below mention one way of running the , but there are several other ways to access these tools, including: Start > Control Panel > Performance and Maintenance. Start > All Programs > Accessories > System Tools. Start >...
- Page 27 1. Click on Start > My computer. Right-click on the HDD icon and select Properties. 2. Select the General tab and click on Disk Cleanup. Files to delete 3. Tick each category in the area you wish to delete and click on OK. Disk Defragmenter With the creation and deletion of files over time, scattering occurs all over the hard disk area and affect Disk Defragmenter...
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Page 28: Security
•To remove software titles that were originally provided with your computer, click on Start > All Pro- grams > Packard Bell Support > Smart Restore. •To remove additional software titles, click on Start > Control Panel > Add or Remove Programs. - Page 29 • If the virus is in the memory of your system, you may need to perform a recovery. Packard Bell guarantees that your computer was 100% virus free at the time of purchase and does not cover damages due to viruses.
- Page 30 which may attempt to take control of your computer to install or re-distribute viruses or malicious programs. Each connection to your computer is monitored - programs that attempt to receive information without your permission are detected and the firewall will display an alert. You can then decide if you will allow the connection, if the connection is to a program you are currently using then normally you would allow it (i.e.
- Page 31 ensuring your computer runs smoothly. Be careful! Some malicious programs claim to stop spyware, but they are actually installing on your computer and will prevent real anti-spyware programs from operating correctly in the future. Like antivirus software, make sure you regularly run and update the program to keep your computer free of spyware.
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Page 32: Updates
Virus Protection Your computer should be protected by an antivirus program at all times; while attacks are rare, they can be destructive, possibly destroying all the information on your computer with little hope of recovery. The Security Center monitors the status of the antivirus program and reminds you if it has not been recently updated. -
Page 33: Diagnose & Repair
("Safe Computing", page 24) to get the most of your computer and prevent problems in the future. Nothing Displays on the Screen (page 34) The Screen Freezes when the Packard Bell Logo Displays (page 35) The Screen Freezes when the Windows Logo Displays (page 36) - Page 34 1. Nothing Displays on the Screen Make sure that you have switched on both your computer and any external monitor. Your computer is in suspend or power saving mode. 1. If the computer is in power saving mode, move the mouse or press a key on the keyboard to "wake up"...
- Page 35 2. The Screen Freezes when the Packard Bell Logo Displays When the computer starts, it first performs a test of all system requirements. When the computer is func- tioning correctly, it emits a short beep and starts up. However, if the test fails, the computer may freeze when the Packard Bell logo displays.
- Page 36 1. Switch your computeron. 2. When the Packard Bell logo appears, press [F5] on your keyboard for a few seconds. If necessary, press [F8] to access the advanced startup options. 3. Use the arrow keys to highlight Safe Mode and press [Enter].
- Page 37 Access System Restore during boot-up If you cannot access the Windows desktop: 1. Press the [F11] key upon start-up when the Packard Bell logo appears. This will open the Recovery Pro- gram. 2. Select Windows XP System Restore and click on Next. Your computer will automatically restart and open System Restore.
- Page 38 Installing new software may cause conflict with your existing software. If your computer does not function correctly after you have installed new programs, try to uninstall them. 1. For software that was originally provided with your Packard Bell computer, click on Start > All Pro- grams > Packard Bell Support > SmartRestore.
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Page 39: Miscellaneous Troubleshooting
If you do not notice improvement after reinstalling your program, please check the software editor's Website for updates. If the program was originally supplied with your computer, you may check the Packard Bell Support Website on www.packardbell.com for downloads as well. Is your computer up-to-date? Malicious programs such as virus and spyware can infect your computer and cause some of your programs to malfunction. - Page 40 Display The Display Is Not Centred or Gets Wavy 1. The image is smaller or larger than the screen surface. a.Adjust the monitor display, image size and/or position with the screen controls. b.If you have an LCD screen, use its optimal resolution. LCD screens are designed to use a specific res- olution.
- Page 41 c.If this icon is not visible, click on the arrow in the Notification Area (to reduce clutter in the Notifica- tion Area, icons that have not been used recently are hidden). 4. Your computer's volume control settings needs adjusting. a.Double-click on the speaker icon in the Notification Area (see step 3 above).
- Page 42 2. Your DSL modem is not picking up the line. a.Check all cable connections (e.g., plugs, sockets, filters). b.Disconnect your modem and plug in a telephone to check the integrity of your telephone line. If you can hear a normal dialling tone on the phone, then your modem or cable may be defective. 3.
- Page 43 Packard Bell cannot be held responsible for any damage caused by adding hardware or software. Software Packard Bell Software To install, remove or reinstall a program originally included with your Packard Bell computer, you can use Smart Restore (see page 45).
- Page 44 USB optical drive, or a computer with an optical drive and a network connection (i.e. add the optical drive as a resource that may be used over a network). Please refer to Packard Bell InfoCentre for more infor- mation.
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Page 45: Packard Bell Smart Restore
(please see page 24 for more information). To open this program, click on Start > All Programs > Packard Bell Support > Smart Restore. Before starting, save your current work and close all active applications, including any antivirus software. - Page 46 Uninstalling and Reinstalling Software You may want to remove some of the programs provided by Packard Bell if you do not use them or have installed an alternative Additionally, you may want to reinstall a program if it has been corrupted and does not work correctly.
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Page 47: Recovery
Packard Bell computer left the factory. Click on the Hardware button. • Click on the tick icon next to a category’s name to reinstall the drivers. -
Page 48: Packard Bell Recovery Program
1. Connect the external device that contains the recovery data to your computer. 2. Start or restart your computer and press the F8 key when the Packard Bell logo appears. 3. Use the arrow keys to select the external device from the list and press the Enter key. - Page 49 Select the type of recovery 1. When the Recovery Program has started, select either Windows XP System Restore or Recovery Program and click on Next. Recovery Program Select the only if you are unable to restore Windows XP System Restore your computer with 2.
- Page 50 If you used a partial recovery because of a virus infection, you must immediately install an updated anti-virus and scan your personal files located on the hard disk drive. The recovery does not remove viruses in retained files - the computer may still be infected. Recovering or deleting files after a Partial Recovery Partial Recovery After a...
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Page 51: Packard Bell Limited Warranty
The Customer will provide Packard Bell with the correct date of purchase in order to obtain the Warranty Period. In case of doubt, the Customer will provide Packard Bell with a copy of the proof of purchase (invoice or delivery note). - Page 52 Faulty Cluster 2: Within a field of 5x5 pixels there are several malfunctions of Type 3. Whenever this is reasonable and at the sole discretion of Packard Bell or when this is mandatory by national consumer legislation of the Country, Packard Bell may limit or extend the Warranty Period on the Product.
- Page 53 − The use or installation of the Product is not in compliance with Packard Bell’s documentation; − The Product defect is due to any reason which in Packard Bell’s sole discretion is not a result of a defect in ma- terial or workmanship;...
- Page 54 Product prior to contacting Packard Bell Customer Contact Center and receiving Service & Support from Packard Bell. Packard Bell and its authorised service providers are not liable for data that is lost or damaged during the Service & Support process.
- Page 55 Packard Bell cannot be held responsible for any loss or damage to the Product in total or in part, when it has been sent to Packard Bell by the Customer without complying with the procedures defined in sections 8 and 10 above.
- Page 56 − The new end-user must be in possession of the original proof of purchase of the Product, and, − Details on the Product’s change of ownership must be sent to Packard Bell at the address reproduced in the Warranty & Service Sheet.
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Page 57: Regulatory Information
Note for computers equipped with wireless controllers and wired modems: Hereby, Packard Bell B.V., declares that the wireless devices provided with this computer include a low power radio transmitter in full compliance with the essential requirements and other relevant provisions of Directive 1999/05/ EC for Low Voltage, EMC and RF of the R&TTE. - Page 58 Only Ethernet LAN or RTC modem cable can have length exceeding 3 meters. Packard Bell recommends that you add a ferrite core round clip to each cable connecting your Packard Bell computer to a hardware device that has not been delivered with your computer.
- Page 59 Heat Build-up and Portable Computers The AC adapter and the underside of the computer can become hot after prolonged use. Sustained physical contact with either should be avoided. HASSIS OVER EMOVAL AND EPLACEMENT Before removing the chassis cover to service or modify the equipment, you must disconnect all power and modem cords, and remove the battery.
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Page 60: Software License
The following License Agreement applies to you. This is a legal agreement between you (either individual or an entity) and Packard Bell B.V. By installing the software you are agreeing to be bound by the terms of this Agreement. If you... -
Page 61: Index
Keyboard ............ 10, 39 Display Ports ............8 Documentation Packard Bell InfoCentre......21 LAN (Local Area Network) ....... 16 Packard Bell Website ........20 Last Known Good Configuration ....36, 37 Drives .............. 11 LCD screen ............40 Hard Disk Drive (see HDD) Line-Out ............ - Page 62 Outlook Express ......... 19, 43 Software Installing software........46 Removing software ........28 Packard Bell InfoCentre ......4, 21, 48 Set up my PC..........20 Packard Bell Recovery Backup Creator ....24 Software library.......... 22 Packard Bell Recovery Program ....47, 48 Software License ........
- Page 63 Storage............15 Warranty............ 15 Warranty ..........4, 15, 51 USB ..............8 Webcam ............9 Wi-Fi ..............16 WIFI Button ............9 Viruses Windows Antivirus ............ 28 Using Windows.......... 20 Tips............29 Windows automatic updates....31, 32 Volume controls ..........23 Windows Firewall ........
- Page 64 Quick Start & Troubleshooting Guide 64 -...