Packard Bell EasyNote BG35 Quick Start & Troubleshooting Manual
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Packard Bell EasyNote BG35 Quick Start & Troubleshooting Manual

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Quick Start & Troubleshooting
Safety and Comfort ..................................................... 4
Safety Precautions ............................................... 4
Health Precautions............................................... 5
Getting to Know your Computer.................................. 6
Touchscreen (optional) ........................................ 7
Volume Controls .................................................. 8
Remote Control (optional) ................................... 9
Your Computer's Drives........................................ 9
Power Supply..................................................... 11
Ports and Connectors ......................................... 12
Turning your Computer ON or OFF...................... 14
Upgrading your Computer ................................. 15
Using Windows and your Software ........................... 17
Welcome Center................................................. 17
Internet Security Offer........................................ 17
Packard Bell Recovery Management .................. 18
Packard Bell Updater.......................................... 19
Your Computer's Documentation....................... 20
Playing Multimedia Files.................................... 20
Social Networks (optional)................................. 22
Copyright ©2010. All Rights Reserved.
Guide
T
ABLE OF
2
3
4
17
C
ONTENTS
First steps on the Net ................................................ 22
Protecting your computer.................................. 22
Network connections......................................... 23
Surf the Net! ...................................................... 25
Safe Computing ........................................................ 27
Maintenance...................................................... 27
Updates ............................................................. 30
Security.............................................................. 30
Windows Remote Assistance ............................. 35
Diagnose & Repair..................................................... 36
Top Troubleshooting Cases ................................ 36
Miscellaneous Troubleshooting ......................... 41
Recovering your system ............................................ 47
To recover your system ...................................... 47
PBNB
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  • Page 1: Table Of Contents

    Returning your system to its factory condition .. 49 Using Windows and your Software ......17 Welcome Center..........17 Regulatory Information Internet Security Offer........17 Environment Packard Bell Recovery Management ....18 Packard Bell Updater.......... 19 Software License Your Computer's Documentation....... 20 Index Playing Multimedia Files........20 Social Networks (optional).........

  • Page 2: Product Registration

    Another Option Another way to register your Packard Bell product is to visit our website at register.packardbell.com. Choose your country and follow the simple instructions. After we receive your product registration, you will be sent a confirmation email with important data that you should keep in a safe place.

  • Page 3: Important Information

    (see page 47 for details). Packard Bell Updater To ensure that your computer has the latest updates for drivers and software, please use the Packard Bell Updater program as soon as you have configured an Internet connection (see page 19 for details).

  • Page 4: Computer Basics

    O M P U T E R ASICS AFETY AND OMFORT Safety Precautions Please follow the guidelines below to use your computer comfortably and to avoid health problems. Computer Environment Make sure that the computer: • Is used on a stable surface, stand or table. A fall can seriously damage the computer. •...

  • Page 5: Health Precautions

    Servicing your Computer Do not attempt to service your computer yourself, as opening or removing covers may expose you to dangerous voltage or other risks. Refer all servicing to qualified service personnel. Unplug your computer from the wall outlet and refer servicing to qualified service personnel when: •...

  • Page 6: Getting To Know Your Computer

    ETTING TO NOW YOUR OMPUTER Control Devices (Keyboard/Touchpad) Keyboard The keyboard is used to enter text or commands. The functions of the keys depend on the program you are using. The keyboard displayed in this guide is just an example. The layout of your keyboard may vary slightly. For a full description of your keyboard, please refer to InfoCentre.

  • Page 7: Touchscreen (Optional)

    Different types and formats of touchscreen may support different gestures; please see Packard Bell InfoCentre for more information.

  • Page 8: Volume Controls

    Virtual keyboard A virtual keyboard is available for text input while using a touchscreen. To open the virtual keyboard, tap the screen and then tap the Input Panel tab that appears on the left edge of the screen. When you open the virtual keyboard, it will appear on top of any open windows.

  • Page 9: Remote Control (Optional)

    Your Computer’s Drives The drives described below are commonly used on Packard Bell computers. However, this does not mean that they are present on the computer you have purchased, nor that it is limited to these drives. To view documentation specific to the model you have purchased, please check Packard Bell InfoCentre.
  • Page 10 Removing a card from an External Card Reader 1. Click on the Safely Remove Hardware icon in the Notification Area (next to the clock). 2. Click on Eject SD Card (or the name of the device). 3. Wait until a Safe to Remove Hardware message is displayed. 4.

  • Page 11: Power Supply

    1. Switch your computer off. 2. Carefully insert a straightened paper clip into the emergency eject port (if available). Do not use a pencil as the lead may break inside the eject port and damage the drive. ✓ Keep the disc tray closed whenever you are not using the drive. Do not touch the optical lens in the drive, if the lens is dirty, the optical drive may not function correctly.

  • Page 12: Ports And Connectors

    Ports and Connectors The ports and connector types described below are commonly used on Packard Bell computers. However, this does not mean that they are present on the computer you have purchased, nor that it is limited to these ports. To view documentation specific to the model you have purchased, please check InfoCentre.
  • Page 13 Expansion Ports USB (Universal Serial Bus) - USB ports allow you to connect many peripheral devices to your computer (for example: keyboard, printer, scanner). IEEE 1394 (FireWire) - An IEEE 1394 port (aka FireWire™ or i.LINK) allows you to connect high-speed digital devices to your computer, such as digital video cameras, external hard disk drives, or scanners.

  • Page 14: Turning Your Computer On Or Off

    Turning your Computer ON or OFF Turning your Computer ON 1. First, switch ON any devices connected to your computer by pressing the main power button on these devices. 2. Then switch ON your computer by pressing the main power button. To share the family computer and have your own system settings every time you turn on the computer, you can set up accounts for each user.

  • Page 15: Upgrading Your Computer

    3D games, adding some memory will increase the computer performance and help your computer run faster. To help you find out the memory module that is best suited to your Packard Bell computer, you can use our online configurator on www.packardbell.com! The step-by-step configurator is your best pick to find the right module quickly and...
  • Page 16 If your warranty has expired, or if PB Care packs are not available in your area, don't worry, Packard Bell has the answer. Packard Bell has appointed Authorised Service Centers to provide you with high quality service! You will benefit from the service of experienced technicians, trained on your Packard Bell product.

  • Page 17: Internet And Software

    INDOWS AND YOUR OFTWARE Packard Bell computers include software to help you use your computer; the programs and categories available on your computer depend on the model purchased. Most of this software is ’pre-installed’ and ready to be used; however some software may be provided on a CD or DVD and must first be installed if you wish to use it.

  • Page 18: Packard Bell Recovery Management

    Throughout the process, you will be guided by on-screen instructions. Please read them carefully! 1. Click on Start > All Programs > Packard Bell, then click on Packard Bell Recovery Management. Packard Bell Recovery Management opens. 2. To create recovery discs for the hard drive’s entire original contents, including Windows and all factory-loaded software and drivers, click Create factory default disc.

  • Page 19: Packard Bell Updater

    5. If multiple discs are required, insert a new disc when prompted, then click OK. Continue recording discs until the process is complete. Packard Bell Updater To ensure that your computer has the latest available updates for drivers and software, please use the Packard Bell Updater program as soon as you have configured an Internet connection. 1. Click on Start >...

  • Page 20: Your Computer's Documentation

    To open InfoCentre, double-click on the User’s Guide (Packard Bell InfoCentre) icon on the desktop or click on Start > All Programs > Packard Bell > Packard Bell InfoCentre.
  • Page 21 One or more media programs are installed on your computer, Windows Media Player and optionally Windows Media Center are provided by Microsoft. Other media programs may have been installed by Packard Bell to provide an improved media experience. Windows Media Player Windows Media Player may be used to play MP3 or WMA audio files, CDs or most video files.

  • Page 22: Social Networks (Optional)

    Playing downloaded files Downloaded files may work with the media programs installed on your computer, or may require specific programs. Files that include DRM functions may only play in specific programs (e.g. iTunes, Windows Media Player) or only on devices certified for use with the each type of file.

  • Page 23: Network Connections

    Connection Types Depending on your computer model, your location and your communication needs, you have several ways to connect to the Internet. Dial-Up Some computers include a telephone dial-up (‘modem’) connector. This allows you to connect to the Internet using your telephone line.
  • Page 24 Installation Speed and Simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceilings. Components of a Wireless LAN To set up your Wireless network at home you need to have the following: Access point (router) Access points (routers) are two-way transceivers that broadcast data into the surrounding environment.

  • Page 25: Surf The Net

    Warning: Using wireless devices while flying in aircraft is prohibited. Switch off all devices before boarding an aircraft; they may be dangerous to the operation of the aircraft, disrupt communications, and even be illegal. Surf the Net! To surf the Internet, you need a program called an Internet browser. Internet Explorer provides an easy and secure web browsing experience.
  • Page 26 To learn more about the latest technologies offered by Packard Bell, check out our Product Showroom. With the Shopping section, you can also locate a store near you, or get the latest Packard Bell products delivered straight to your home in a few clicks! www.packardbell.com is your gateway to a world of online activities and services: visit us regularly for the latest information...

  • Page 27: Helpdesk

    ELPDESK OMPUTING To make the most of your new computer and ensure it runs smoothly for a long time, you should use the programs below and regularly perform the actions described in this guide. Maintenance Recommended maintenance tasks There are several tasks you should perform periodically (about once per month) to ensure your computer stays in good health: Error Checking Using the Check Disk tool regularly prevents your system from getting unreliable and information getting lost.
  • Page 28 1. Perform a Disk Cleanup and close all open programs. 2. Click on Start > Computer. Right-click on the OS icon and select Properties. 3. Click on Tools and Defragment now..4. Click on the volume you want to defragment and click on Defragment to start.
  • Page 29 If you cannot access the Windows desktop: 1. Press the Alt+F10 key upon start-up when the Packard Bell logo appears. This will open the Recovery Program. 2. Select Windows System Restore and click on Next. Your computer will automatically restart and open System Restore.

  • Page 30: Updates

    Windows Update. Security You are probably eager to explore everything the Internet has to offer. In order for you to be safe online, Packard Bell has pre- installed Symantec’s award-winning Norton Internet Security on your computer. The new Norton Internet Security™ runs quietly in the background to block today’s complex threats and protect your identity when you shop, bank, or browse online.
  • Page 31 Other forms of nuisance, such as Trojan horses, worms or spam can infect your computer in various ways, using up resources or clogging up a network. Note: Packard Bell guarantees that your computer was 100% virus free at the time of purchase and does not cover damages due to viruses.
  • Page 32 A complete version of Norton Internet Security™ is pre-installed on your Packard Bell system. It includes a free trial subscription to protection updates. Make sure you Turn it On! Choose strong passwords and keep them safe.
  • Page 33 data. Another sign that you have a secure connection is the small lock icon in the bottom of your web browser (usually the right-hand corner). ✓ Pay attention to privacy policies on Web sites and in software. It is important to understand how an organization might collect and use your personal information before you share it with them.
  • Page 34 Certain program need access to the Internet to function properly, or even function at all. If this is the case, you will usually be asked to allow access when you install a program, or the first time you use it. To check firewall settings, click on Start >...

  • Page 35: Windows Remote Assistance

    Note: You may turn off the User Account Control Messages (not recommended) in the User Account Control settings window. Internet Explorer Security Settings Internet sites use small files called cookies to keep track of user preferences and information. You can adjust your Internet browser's security settings to determine how much -or how little- information you are willing to accept from a Web site.

  • Page 36: Diagnose & Repair

    Nothing displays on the screen (page 37) The screen freezes when the Packard Bell logo displays (page 38) The screen freezes when the Windows logo displays (page 39) The Windows desktop displays, but the operating system is not stable (page 39) The screen displays applications, but they crash or run erratically (page 40) 36 - Quick Start &...
  • Page 37 Nothing displays on the screen Your computer is in suspend or power saving mode. 1. If the computer is in power saving mode, press a key on the keyboard to "wake up" the computer. 2. If the computer is in Sleep mode, press the power button. After a short pause the light should light up and you will be able to use your computer.
  • Page 38 When the computer starts, it first performs a test of all system requirements. When the computer is functioning correctly, it emits a short beep and starts up. However, if the test fails, the computer may freeze when the Packard Bell logo displays. Restart your computer Press the TAB or ESC key to while the computer starts to display some details.
  • Page 39 1. Switch your computer on. 2. When the Packard Bell logo appears, press F8 on your keyboard to access the advanced startup options. 3. Use the arrow keys to highlight Last Known Good Configuration and press Enter.
  • Page 40 (such as documents, browsing history, drawings, favourites, or emails). Please see page 39 for more details. If your computer cannot display the Windows desktop: Restart your computer, press the Alt+F10 key upon start-up when the Packard Bell logo appears to start the Recovery Program. The screen displays applications, but they crash or run...

  • Page 41: Miscellaneous Troubleshooting

    For more on keeping your computer up-to-date, please refer to the Updates chapter on page 30. If your computer cannot display the Windows desktop: Restart your computer, press the Alt+F10 key upon start-up when the Packard Bell logo appears to start the Recovery Program.
  • Page 42 supply or motor driven appliances. Faulty fluorescent light assemblies or the proximity to high voltage lines can also cause distorted images. Place your computer as far as possible from these sources. Sound Upon Startup, My Computer Emits a Continuous Beeping Sound 1.
  • Page 43 You Cannot Connect to the Internet 1. Your account details have not been released yet. a. After you have just performed your online subscription with an Internet Service Provider (ISP), it is recommended that you restart your computer to complete the Internet setup process. b.
  • Page 44 You may have a telephone or fax program running; These use the modem and make it unavailable for other applications: a. Close all programs that might use the modem (e.g. telephone or fax software). b. Restart the computer. This will reset all connections. You are using DSL or cable connection 1.
  • Page 45 In the event you encounter a problem with a new program or hardware, please check the supplied documentation as well as the manufacturer's website. For support, please contact the manufacturer's hotline. Packard Bell cannot be held responsible for any damage caused by adding hardware or software.
  • Page 46 Incorrect operations may damage your computer and is not covered by any warranty. You should only open your computer when asked to do so by a qualified Packard Bell technician. Before purchasing a new hardware device, check that it can be used on your computer.

  • Page 47: Recovering Your System

    ECOVERING YOUR SYSTEM If the troubleshooting steps (page 36) did not help fix your problem, you can run the Packard Bell Recovery Management program. This will restore your computer to the same state as when you purchased it, while giving you an option to retain all settings and personal data for later retrieval.

  • Page 48: Returning To A Previous System Condition

    3. Click on Contents. A list of software and device drivers opens. 4. Click on the install icon for the item you want to install, then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall. Returning to a previous system condition Microsoft System Restore periodically takes ’snapshots’...

  • Page 49: Returning Your System To Its Factory Condition

    4. Click on OK. The recovery process begins by restarting your computer, then continues by copying files to your hard drive. This process may take a while, but a Packard Bell Recovery Management screen shows you its progress. When the recovery has finished, a dialogue box prompts you to restart your computer.

  • Page 50: Regulatory Information

    ODIFICATIONS TO THE RODUCT CE Marking Packard Bell cannot be held responsible for unauthorised modifications made by the user and the consequences thereof, which may alter the conformity of the product with the CE Marking. Radio Frequency Interference The manufacturer is not responsible for any radio or TV interference caused by unauthorised modifications to this equipment.
  • Page 51 Only Ethernet LAN or RTC modem cable can have length exceeding 3 metres. Packard Bell recommends that you add a ferrite core round clip to each cable connecting your Packard Bell computer to a hardware device that has not been delivered with your computer.

  • Page 52: Environment

    As far as end-of-life products are concerned, measures have been taken to anticipate and facilitate the recycling of all our products. Thus, all plastic parts heavier than 25 grams used in Packard Bell products are labelled ISO 11469. This label allows a quick recognition of the material and eases its valorisation.

  • Page 53: Software License

    I C E N S E Note: Most of the software applications are already preinstalled on your Packard Bell computer. They are ready to use or to set up. However, some titles require a CD or DVD to run. You will find these discs in your computer's packaging.

  • Page 54: Index

    Internet Service Provider (ISP) ..........22 Disk Defragmenter ..............27 Display ..................41 Keyboard ................6, 41 Documentation Packard Bell InfoCentre ............ 20 virtual.................. 8 Packard Bell Website ............26 Download.................. 22 LAN (Local Area Network)............23 Drives ................... 9 Last Known Good Configuration .........
  • Page 55 Spyware..................31 Storage ..................15 Network connections..............23 Support Norton Internet Security............. 30, 32 Online Troubleshooter............36 Packard Bell InfoCentre ............ 20 Packard Bell Website............26 Optical drives................10 S-Video ..................13 System requirements..............45 Packard Bell System Restore ..............29, 40 InfoCentre..............
  • Page 56 USB.................... 13 User Account Control..............34 User’s Guide ................20 VGA port..................13 Virtual keyboard................8 Volume controls ................8 Warranty ................3, 16 Welcome Center................ 17 WiFi................... 23 Windows System Restore ..............29 Using Windows..............17 Welcome Center ............... 17 Windows Action Center ..........

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