Troubleshooting - Sony WEGA KV-36XBR250, KV-32XBR250 Operating Instructions Manual

Troubleshooting

Consult the table below; it suggests solutions to specific problems.
Problem
You want to restore the TV's
factory settings
A red light keeps flashing on the
TV for more than a few seconds
TV makes a noise when turned on
Screen is not lit and there is no
sound
Poor or no picture (screen lit),
good sound
Good picture, no sound
No color
Only snow and noise appear on
the screen
What it could be
• Your TV may need service.
• This is a normal function of your TV.
• Power cord may not be plugged in.
• Remote control batteries may not be inserted correctly.
• TV/VIDEO setting may be incorrect.
• Current program may exceed PARENTAL
CONTROL settings.
• VIDEO menu settings may not be adjusted correctly.
• Antenna/cable connections may be faulty.
• VIDEO LABEL inputs may be set to WEB. (This
label darkens the screen for ideal WebTV viewing)
• Sound may be set to MUTING.
• Your TV may be set to SAP.
• SPEAKER may not be set correctly.
• Color settings may not be adjusted correctly.
• CABLE may not be set correctly in the CHANNEL
SET UP menu.
• Antenna/cable connections may not be correct.
• TV may be set to AUX mode.
What you can do
• First, turn the TV on. Then while pressing the RESET
button on the remote control, press the POWER button
on the TV. The TV will turn itself off and then back on.
When the TV turns on again, all settings will be reset, and
the initial setup screen will appear.
• Call your local Sony service center.
• Check your power cord.
• Re-insert the batteries in your remote control.
• Press TV/VIDEO until you receive a channel.
• Check your PARENTAL CONTROL settings, (page 31).
• Readjust your VIDEO menu settings, (page 22).
• Check your VIDEO LABEL settings, (page 25).
• Press MUTING.
• Check the MTS setting in the AUDIO menu, (page 23).
• Check your SPEAKER settings, (page 23).
• Adjust the COLOR settings in the VIDEO menu, (page 22).
• Ensure that you have selected the correct CABLE mode in
the CHANNEL SET UP menu, (page 26).
• Press ANT on your remote control to change the input
mode, (page 16).
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