Troubleshooting - Hellenbrand ProMate 1 Owner's Manual

PROBLEM
10. Excessive water in brine tank.
11. Softener fails to draw brine.
12. Continuous flow to drain.
13. Loss of water pressure.
14. Iron in softened water.
15. Control does not display correct
time of day
16. No "softening" or "filtering" display
when water is flowing
17. Control valve regenerates at
wrong time of day
21

TROUBLESHOOTING

CAUSE
A. Plugged injector.
B. Faulty piston/seal assembly.
C. Plugged or kinked drain line.
D. Backwash flow controller closed off.
E. Defective brine line flow control.
A. Injector is plugged, absent/missing oring(s)
B. Faulty piston assembly.
C. Brine line connection leak.
D. Drain line plugged creating excess back pressure.
E. Drain line too long or too high.
F. Low inlet pressure.
A. Piston assembly failure.
B. Motor failure.
C. Circuit board failure.
A. Resin bed fouled with sand or sediment.
B. Resin bed mushing due to high amount
of oxidizers in water supply (chlorine).
A. Iron has fouled resin bed.
B. Iron is not in a soluble state.
C. Prefilter failure.
D. Iron level excessive.
E. Control fails to regenerate.
A. Power outage > 2 years
B. Power outage < 2 years, time of day flashing,
battery depleted
A. Bypass valve in bypass position
B. Meter connection disconnected
C. Restricted/stalled meter turbine
D. Defective meter
E. Defective PC board
A. Power outages > 24 hours
B. Time of day not set correctly
C. Time of regeneration incorrect
D. Control valve set at "on 0"
(immediate regeneration)
E. Control valve set at NORMAL + on 0
CORRECTION
A. Remove injector and clean ports.
B. Replace piston/seal assembly.
C. Correct any kinking or plugging of drain line.
D. Check backwash flow controller.
E. Replace brine refill flow control.
A. Remove injector and clean ports/replace if necessary
B. Check piston assembly.
C. Inspect brine line during refill cycle for leaks.
D. Inspect drain line for blockage.
E. Refer to drain line specifications.
F. Increase inlet pressure to a minimum of 25 psi.
A. Replace piston assembly.
B. Replace motor.
C. Replace circuit board.
A. Rebed softener and install sediment filter ahead
of softener.
B. Rebed softener. Install dechlorination system ahead
of softener
A. Use iron-reducing resin cleaner to clean resin bed,
and increase salt dosage or regenerate more
frequently or rebed softener. Install an Iron Curtain
System ahead of the softener.
B. Test water to determine type of iron, install iron
reduction system.
C. Check prefilter.
D. Install iron reduction system.
E. See problem #3, page 20.
A. Reset time of day
B. Replace lithium coin type battery on circuit board
Model 2032 battery
A. Put bypass valve in service position
B. Connect meter to PC board
C. Remove meter and check for free rotation, clean
foreign material
D. Replace meter
E. Replace PC board
A. Reset control valve to correct time of day
B. Reset to correct time of day
C. Reset regeneration time
D. Check control valve set-up procedure
regeneration time option (see page 28)
E. Check control valve set-up procedure
regeneration time option (see page 28)