Step
Questions / actions
Replace the controller board (
"Controller Board Removal").
11
Did this fix the problem?
Black or Blank Page Copy Service Check
Step
Questions / actions
Print a menu page, or a page from the
1
host. Is the page black?
2
Is the copy an ADF scan?
Run a flat bed copy.
3
Is it blank or black?
4
Did the sheet feed into the ADF?
Is the CCD ribbon cable properly
5
connected to J30 on the controller
board?
Check for +14VDC on Pin 3 and 4 on
6
connector J30. Pin 4 is +5VDC. Are the
voltages present?
CCD Service Check
Step
Questions / actions
Restart the device, and retry the scan /
copy job. Repeat this step with a few
1
copy jobs.
Does the error return?
Yes
p.44
Problem solved.
Yes
See "Black page" in
"Troubleshooting".
Go to step 4.
Go to step 5
Go to step 6.
Go to step 6.
Replace the flatbed
unit.
See "Flatbed
removal" in
"Replacement and
Adjustment".
Yes
Go to step 2.
Service Checks
No
Contact second-level
support.
No
Go to step 2.
Go to step 3.
Go to step 4
Go to step 5.
Properly connect the
ribbon cable to J30.
Replace the controller
board (
p.44
"Controller Board
Removal").
No
No issue.
6
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