How To Get Warranty Service; Claiming; Conditions - Motorola G24 Developer's Manual

are normally used under normal use and service, nor any rights against the seller of the Products
arising from your purchase and sales contract.
(*)including without limitation loss of use, loss of time, loss of data, inconvenience, commercial
loss, lost profits or savings.

How to Get Warranty Service?

In most cases the authorized Motorola dealer which sold and/or installed your Motorola OEM
Module and original accessories will honor a warranty claim and/or provide warranty service.
Alternatively, for further information on how to get warranty service please contact either the
customer service department of your service provider or Motorola's service centers, listed in
Chapter 3.

Claiming

In order to claim the warranty service you must return the OEM Module and/or accessories in
question to Motorola's Authorized Repair or Service Center in the original configuration and
packaging as supplied by Motorola. Please avoid leaving any supplementary items like SIM
cards. The Product should also be accompanied by a label with your name, address, and telephone
number; name of operator and a description of the problem.
In order to be eligible to receive warranty service, you must present your receipt of purchase or a
comparable substitute proof of purchase bearing the date of purchase. The phone should also
clearly display the original compatible electronic serial number (IMEI) and mechanic serial
number [MSN]. Such information is contained with the Product.
You must ensure that all and any repairs or servicing is handled at all times by a Motorola
Authorized Service Center in accordance with the Motorola Service requirements
In some cases, you may be requested to provide additional information concerning the
maintenance of the Products by Motorola Authorized Service Centers only, therefore it is
important to keep a record of any previous repairs, and make them available if questions arise
concerning maintenance

Conditions

This warranty will not apply if the type or serial numbers on the Product has been altered, deleted,
duplicated, removed, or made illegible. Motorola reserves the right to refuse free-of-charge
warranty service if the requested documentation can not be presented or if the information is
incomplete, illegible or incompatible with the factory records.
Repair, at Motorola's option, may include reflashing of software, the replacement of parts or
boards with functionally equivalent, reconditioned or new parts or boards. Replaced parts,
accessories, batteries, or boards are warranted for the balance of the original warranty time
period. The Warranty Term will not be extended. All original accessories, batteries, parts, and
OEM Module equipment that have been replaced shall become the property of Motorola.
Motorola does not warrant the installation, maintenance or service of the products, accessories,
batteries or parts.
Motorola will not be responsible in any way for problems or damage caused by any ancillary
equipment not furnished by Motorola which is attached to or used in connection with the
April 1, 2006 Developer's Kit
Preface
xiii