Service Support; Customer Assistance - Motorola F3030A Developer's Manual

5.1

CUSTOMER ASSISTANCE

This section provides contact information for any possible queries that may arise, such as the following:
• Have questions?
• Having trouble getting the Developer Board set up?
• Technical questions?
• Configuration questions/problems?
• Technical operating problems?
• Need documentation?
The GSM/CDMA Data Module Customer Support Center is ready to assist you on integration issues.
Use the following email address to contact customer assistance: n2cshd@motorola.com
The support services provided by Motorola are subject to the agreement between the customer and Motorola and
may be at an additional charge to the customer. Motorola will inform the customer in advance of any such charge.
Note
Every new call/problem report should be directed to the help desk email address noted above. It is recommended to report each
individual issue in a separate email. The following information is required when reporting a problem:
• Customer name and address
• Customer contact information for this request, including:
• Name
• Telephone
• Fax number
• Mobile number
• Email address
• Product name (for example, d10, d15, g18, Apollo, CP211, and so on)
• Software version of the unit (ATI3 command) or model number
• PCB version. This information is located on the PCB near the RF connector.
• Severity of the problem
• Problem description, including:
• Operator name
• Type of SIM card (for example, Test, Pre-paid, or 5v/3v/1.8v)
• Configuration of the setup (such as Developer Board, handset, host, connections, and so on)
• Detailed scenario from startup
• Log of all the commands and the responses, beginning from startup
98-08901C67-O
5.

SERVICE SUPPORT

39