Installation Guidelines; Position Of Pinpad; Use Of Card Reader; Environmental Factors - VeriFone CCV Smart VX 820 User Manual

2.2

Installation guidelines

The Dutch Payments Association (Betaalvereniging Nederland) is an organisation that aims to maintain
and improve the security of electronic payment transactions in the Netherlands. In order to enhance the
security of such transactions, the Association has drawn up the following guidelines concerning the
position of the PINpad and the use of the card reader.
2.2.1

Position of PINpad

•
The position of the PINpad must be such as to allow the card holder to shield the keypad with
his/her other hand or with his/her body when entering the PIN code. If the PINpad is installed in
a horizontal position, the following dimensional requirements must be met:
o
•
It must not be possible to observe the entry of a PIN code from a raised area, by means of
mirrors or cameras, or in any other way.
•
During the transaction, the keypad should be positioned to provide the card holder with
adequate privacy when entering the PIN code, so that third parties are prevented from
observing the number entered (as far as reasonably possible).
•
The PINpad is fitted with a privacy shield. The card holder can use this shield to hide the
keypad from view when entering the PIN code. Please contact the CCV Service Center if your
PINpad is not fitted with a privacy shield.
2.2.2

Use of card reader

Make sure that the payment card is never out of the card holder's sight. You should therefore always let
the card holder insert the card in the chip card reader or swipe it through the magnetic card reader. If this
is not practicable, you should make sure the card holder is watching while you insert the card in the chip
card reader or swipe it through the magnetic card reader.
2.2.3

Environmental factors

Environmental factors can affect the operation of the equipment. You must therefore take them into
consideration when installing the equipment. Your payment terminal will operate correctly under the
following environmental conditions:
•
Ambient temperature between 0 and 40°C
•
Relative atmospheric humidity between 5 and 90%
Avoid:
•
Shocks and vibrations
•
Direct sunlight and heat-emitting objects
•
Excessive heat and dust
•
Oil and dirt
•
Water and condensate
•
Installing the equipment near objects that cause excessive power fluctuations and/or generate
electromagnetic fields
CID086A/03012013
The PINpad must be at least 80 cm and no more than 120 cm above floor level. You
are only allowed to deviate from these rules if a special set-up ensures that the entry of
the PIN code is completely shielded from sight.
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