Scanner Problems - Dell Latitude ATG D620 User Manual

Troubleshooting: Dell Latitude ATG D620 User's Guide
Fill out the Diagnostics Checklist (see
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer's
manufacturer.
Ensure that the printer is turned on.
Check the printer cable connections —
See the printer documentation for cable connection information.
Ensure that the printer cables are securely connected to the printer and the computer.
Test the electrical outlet —
device, such as a lamp.
Verify that the printer is recognized by Windows —
1. Click the Start button, and click Settings→ Control Panel→ Printers and Other Hardware.
2. Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
3. Click Properties and click the Ports tab. For a parallel printer (connected through a docking
station), ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For
a USB printer, ensure that the Print to the following port(s): setting is USB.
Reinstall the printer driver —

Scanner Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner's
manufacturer.
Check the scanner documentation —
information.
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Diagnostics Checklist)as you complete these checks.
Ensure that the electrical outlet is working by testing it with another
See the printer documentation for instructions
See the scanner documentation for setup and troubleshooting