Scanner Problems - Dell Latitude E4300 Service Manual

Troubleshooting: Dell Latitude E4300 Service Manual
CAUTION: Before working inside your computer, read the safety information that shipped with your
computer. For additional safety best practices information, see the Regulatory Compliance Homepage on
www.dell.com at www.dell.com/regulatory_compliance.
NOTE: If you need technical assistance for your printer, contact the printer's manufacturer.
Check the printer documentation —
Ensure that the printer is turned on.
Check the printer cable connections —
See the printer documentation for cable connection information.
Ensure that the printer cables are securely connected to the printer and the computer.
Test the electrical outlet —
Verify that the printer is recognized by Windows —
Windows Vista:
1. Click Start ® Control Panel® Hardware and Sound® Printer.
2. If the printer is listed, right-click the printer icon.
3. Click Properties and click Ports.
4. Adjust the settings, as needed.
Windows XP:
1. Click Start® Control Panel® Printers and Other Hardware® View installed printers or fax printers.
2. If the printer is listed, right-click the printer icon.
3. Click Properties® Ports. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1
(Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.
Reinstall the printer driver —

Scanner Problems

CAUTION: Before working inside your computer, read the safety information that shipped with your
computer. For additional safety best practices information, see the Regulatory Compliance Homepage on
www.dell.com at www.dell.com/regulatory_compliance.
NOTE: If you need technical assistance for your scanner, contact the scanner's manufacturer.
Check the scanner documentation —
Unlock the scanner —
Restart the computer and try the scanner again
Check the cable connections —
See the scanner documentation for information on cable connections.
Ensure that the scanner cables are securely connected to the scanner and the computer.
Verify that the scanner is recognized by Microsoft Windows —
Windows Vista:
1. Click Start ® Control Panel® Hardware and Sound® Scanners and Cameras.
2. If the scanner is listed, Windows recognizes the scanner.
file:///C|/Biz%20Client/2015/Lola%20(Defect%20Fix)/trouble.htm[5/25/2015 11:14:02 AM]
See the printer documentation for setup and troubleshooting information.
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
See the printer documentation for information on reinstalling the printer driver.
See the scanner documentation for setup and troubleshooting information.
Ensure that your scanner is unlocked (if the scanner has a locking tab or button).