Receiving Fax Machine At Fault; Phone Line At Fault - Lexmark X792 Color Product Study Manual

Lexmark C792/X792 Color Product Study Guide

Receiving Fax Machine at Fault

Problem Description:
•
Problems with print quality at the receiving fax, such as corrupt images, lines in the image,
top/bottom cut off.
•
When you test the Receiving Fax by printing the Self Test pages you can reproduce the
print quality problem.
Most Likely Cause:
•
Low supplies, dirt or contamination in the printer, hardware failure.
Resolution:
•
Check the supply levels by pressing the
Menu Settings page from the Reports menu.
•
Check the printer for accumulation of dust or debris.
•
Follow standard troubleshooting procedures for print quality problems.

Phone Line at Fault

Problem Description:
•
Problems with print quality at the receiving fax, such as corrupt images, lines in the image,
white horizontal lines, missing rows or top/bottom cut off.
•
When you test the Sending Fax and Receiving Fax you cannot reproduce the print quality
problem. The problem only occurs during faxing.
Most Likely Cause:
•
Noise in the phone line, incoming call (call waiting), incorrect setup of dial type, line type,
reception mode or electrical interference.
Resolution:
•
Check/setup the dial type, line type and reception mode.
•
If the phone line is part of a DSL connection, check to see if a Splitter (Line Filter) is installed
or replace the Splitter.
•
Disable Call Waiting if it enabled.
•
Check the telephone line for static or other noises.
•
Remove any electronic equipment (i.e. televisions, microwaves, etc.), motorized devices or
wireless/broadcasting equipment that may be located near the fax machine. Electrical
interference from the equipment may degrade the telephone line condition.
For Training Purposes Only
button on the operator panel or printing a
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Rev 2.1
6/24/2011