Getting Help - Xerox B1022 User Manual

Troubleshooting

Getting Help

Xerox ® provides several automatic diagnostic utilities to help you maintain printer productivity and
print quality.
C C o o n n t t r r o o l l P P a a n n e e l l M M e e s s s s a a g g e e s s
The printer control panel provides information and troubleshooting help. When a fault or warning
condition occurs, the control panel displays a message informing you of the problem. For many status
and warning messages, the control panel provides additional information.
V V i i e e w w i i n n g g W W a a r r n n i i n n g g M M e e s s s s a a g g e e s s o o n n t t h h e e C C o o n n t t r r o o l l P P a a n n e e l l
When a warning condition occurs, a message appears on the control panel to inform you of the
problem. Warning messages inform you about printer conditions, such as low supplies or open covers,
that require your attention. If more than one warning condition occurs, only one appears on the
control panel.
V V i i e e w w i i n n g g E E r r r r o o r r a a n n d d A A l l e e r r t t M M e e s s s s a a g g e e s s
When an error condition occurs, a message appears on the printer control panel to inform you of the
problem. Error messages warn you about printer conditions that prevent the printer from printing or
degrade printing performance. If more than one error occurs, only one is displayed on the control
panel.
An error report is available in Tech mode on the printer control panel. For details, refer to the System
Administrator Guide at www.xerox.com/office/B1022_B1025docs.
V V i i e e w w i i n n g g J J o o b b S S t t a a t t u u s s o o n n t t h h e e C C o o n n t t r r o o l l P P a a n n e e l l
To view a list of active and completed jobs on the control panel:
1. At the control panel, press the Job Status button.
2. To view a list of active jobs, press the OK button.
3. To view a list of completed jobs, press the Down Arrow button once, then press the OK button.
U U s s i i n n g g t t h h e e I I n n t t e e g g r r a a t t e e d d T T r r o o u u b b l l e e s s h h o o o o t t i i n n g g T T o o o o l l s s
Your printer has a printable set of reports. Two of them, the Demo Page and the Error Message
Report, can help with troubleshooting certain problems. The Demo Page prints an image to show the
current ability of the printer to print. The Error Message Report prints information on the most recent
printer errors.
S S e e t t t t i i n n g g A A c c c c e e s s s s R R i i g g h h t t s s f f o o r r t t h h e e C C o o n n f f i i g g u u r r a a t t i i o o n n R R e e p p o o r r t t a a n n d d
I I n n f f o o r r m m a a t t i i o o n n P P a a g g e e s s
Contact the system administrator to change user access rights in any of the following ways:
148 Xerox ® B1022 Multifunction Printer
User Guide