Resetting The Nsg; Getting More Troubleshooting Help - ZyXEL Communications NSG50 User Manual

My packet capture captured less than I wanted or failed.
The packet capture screen's File Size sets a maximum size limit for the total combined size of all the
capture files on the NSG, including any existing capture files and any new capture files you generate. If
you have existing capture files you may need to set this size larger or delete existing capture files.
The NSG stops the capture and generates the capture file when either the capture files reach the File
Size or the time period specified in the Duration field expires.
My earlier packet capture files are missing.
New capture files overwrite existing files of the same name. Change the File Suffix field's setting to avoid
this.

6.1 Resetting the NSG

If you cannot access the NSG by any method, try restarting it by turning the power off and then on
again. If you still cannot access the NSG by any method or you forget the administrator password(s), you
can reset the NSG to its factory-default settings. Any configuration files or shell scripts that you saved on
the NSG should still be available afterwards.
Use the following procedure to reset the NSG to its factory-default settings. This overwrites the settings in
the startup-config.conf file with the settings in the system-default.conf file.
Note: This procedure removes the current configuration.
Make sure the SYS LED is on and not blinking.
1
Press the RESET button and hold it until the SYS LED begins to blink. (This usually takes about five seconds.)
2
Release the RESET button, and wait for the NSG to restart.
3
You should be able to access the NSG using the default settings.

6.2 Getting More Troubleshooting Help

Search for support information for your model at www.zyxel.com for more troubleshooting suggestions.
Chapter 6 Troubleshooting
NSG Series User's Guide
34