SATO CL408-412e Supplemental Operating Manual page 65

ERROR SIGNAL TROUBLESHOOTING
ERROR DISPLAYS
ERROR
01
Machine
02
Flash ROM
03
Parity
04
Overrun
05
Framing
06
Buffer Overflow
07
Head Open
08
Paper End
09
Ribbon End
10
Sensor Error
11
Head Related
12
Memory Reading
13
Interface
14
Download Data
15
Download Write
16
Head Mis-Match
CL408-412e Supplemental Manual
Unit 5: Troubleshooting
LED
LCD DISPLAY
MACHINE ERROR
Red
EEPROM ERROR
Red
PARITY ERROR
Red
OVERRUN ERROR
Red
FRAMING ERROR
Red
BUFFER OVER
Red
HEAD OPEN
Red
PAPER END
Red
RIBBON END
Red
SENSOR ERROR
Red
HEAD ERROR
Red
DOWNLOAD ERROR
Red
XXXXXXXX ERROR
DOWNLOAD ERROR
Red
I/F NOT SUPPORTED
DOWNLOAD ERROR
Red
DATA ERROR
DOWNLOAD ERROR
Red
WRITE ERROR
HEAD MISMATCH
Red
DESCRIPTION
1. Ensure all wiring harnesses are properly connected.
2. Replace main circuit board.
1. Ensure correct communication protocols.
2. Check cables, cycle printer power and resend.
3. Replace board.
1. Ensure correct communication parameters.
2. Check cables, cycle printer and resend.
3. Replace board.
1. Check and correct communication cables and settings.
1. Ensure host system and interface settings match.
2. Check and correct communication cables.
(null modem serial cable required)
1. Size of received data exceeds size of receiving buffer.
2. Establish the correct communication protocol.
1. Properly latch the print head.
2. Replace the head-open switch.
1. Ensure media is properly loaded.
2. Clean sensor transmit/receive surfaces.
3. Ensure correct sensor configuration.
1. Ensure ribbon stock is properly loaded.
2. Ensure ribbon has not been damaged.
3. Ensure proper printer configuration.
1. Ensure media is properly loaded.
2. Clean sensor transmit/receive surfaces.
3. Ensure correct sensor configuration.
1. Clean the print head's contact surface.
2. Replace the print head.
1. Delete unnecessary data to free up memory space.
2. Ensure the data communication settings are correct.
1. Data sequence number doesn't match previous data.
2. Check send data and communications setting.
1. Confirm settings are correct.
2. Retry command.
1. Confirm settings are correct.
2. Retry command.
1. Ensure print head is properly connected.
2. Ensure the print head type and printer configuration.
5-2
PN: 9001159A