Samsung ML-3470 User Manual page 52

Condition Possible cause
The page layout
is too complex.
The page
orientation setting
Half the page may be incorrect.
is blank.
The paper size
and the paper
size settings do
not match.
There is too much
paper in the tray.
An incorrect type
of paper is being
used.
The paper
keeps
jamming.
An incorrect
output method is
being used.
There may be
debris inside the
printer.
If you are under
the DOS
environment, the
font setting for
your machine
The printer
may be set
prints, but
incorrectly.
the text is
wrong,
garbled, or
incomplete.
The printer cable
is loose or
defective.
Suggested solutions
Simplify the page layout and
remove any unnecessary
graphics from the document.
Install more memory in your
printer. See page 10.1.
Change the page orientation in
your application. See the
Software Section.
Ensure that the paper size in
the printer driver settings
matches the paper in the tray.
Or, ensure that the paper size
in the printer driver settings
matches the paper selection in
the software application
settings you use.
Remove excess paper from the
tray.
If printing on special materials,
use the multi-purpose tray.
Use only paper that meets
printer specifications.
If printing on special materials,
use the multi-purpose tray.
Special print materials, such as
thick paper, should not be
printed using the output tray
(face-down). Use the rear
cover (face-up) instead.
Open the front cover and
remove the debris.
Change the font setting.
See page 2.6.
Disconnect and reconnect the
printer cable. Try a print job that
you have already printed
successfully. If possible, attach
the cable and printer to another
computer and try a print job
that you know works. Finally,
try a new printer cable.
Condition Possible cause
The wrong printer
driver was
selected.
The software
application is
The printer
malfunctioning.
prints, but
the text is
wrong,
garbled, or
incomplete.
The operating
(Continued)
system is
malfunctioning.
The toner
cartridge is
defective or out of
toner.
Pages print,
The file may have
but are
blank pages.
blank.
Some parts, such
as the controller
or the board, may
be defective.
The
illustrations The setting in the
print software
incorrectly in application is
Adobe wrong.
Illustrator.
The printer
does not
print PDF file
Incompatibility
correctly.
between the PDF
Some parts
file and the
of graphics,
Acrobat products.
text, or
illustrations
are missing.
9.10
<Troubleshooting>
Suggested solutions
Check the application's printer
selection menu to ensure that
your printer is selected.
Try printing a job from another
application.
If printing from Windows (any
version), exit to a DOS prompt
and verify functionality with the
following command: At a C:\
prompt, type Dir LPT1, and
press OK. (This assumes you
are connected to LPT1.)
Exit Windows and reboot the
computer. Turn the printer off
and then back on again.
Redistribute the toner
cartridge. See page 8.3.
If necessary, replace the toner
cartridge. See page 8.3.
Check the file to ensure that it
does not contain blank pages.
Contact a service
representative.
Select Download as Bit Image
in the Advanced Options
window of the graphic
properties. Print the document
again.
Printing the PDF file as an
image may solve this problem.
Turn on Print As Image from
the Acrobat printing options.
Note: it will take longer to print
when you print a PDF file as an
image.