Page 1 Regulatory information 5. Appendix Turkey only If you cut off the moulded plug, get rid of it straight away. You cannot rewire the plug and you may receive an electric shock if you plug it into a socket. Important warning: You must earth this machine.
Page 2 2.4 GHz/5 GHz band, may be present (embedded) in your printer system which is intended for Hereby, Samsung Electronics declare that this product is in home or office use. This section is only applicable if these devices are compliance with the essential requirements and other relevant present.
Page 3 Regulatory information 5. Appendix European states qualified under wireless approvals: Regulatory compliance statements Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, Wireless guidance France (with frequency restrictions), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Low power, Radio LAN type devices (radio frequency (RF) wireless Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the U.K.
Page 4 Regulatory information 5. Appendix As a general guideline, a separation of 20 cm (8 inches) between the Every country has different restrictions on the use of wireless wireless device and the body, for use of a wireless device near the devices.
Page 5 Regulatory information 5. Appendix...
Page 6 This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
Page 7 5. Appendix...
Page 8 Index...
Page 9 Index...
Page 10 ML-331x Series ML-371x Series User’s Guide Advanced imagine the possibilities This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on model or country.
Page 11 Contents Emulation Network 1. Software installation Admin setup Installation for Macintosh Reinstallation for Macintosh 4. Special features Installation for Linux Altitude adjustment Reinstallation for Linux Changing the font setting Changing the default print settings 2. Using a network-connected Setting your machine as a default machine machine Using advanced print features Using Direct Printing Utility (Windows only)
Page 12 Contents 6. Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Printing quality problems Operating system problems Contact SAMSUNG worldwide Glossary...
Page 13: Software Installation
1. Software installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable.
Page 14: Installation For Macintosh
Installation for Macintosh 1. Software installation Make sure that the machine is connected to your computer Select Typical installation for a local printer and then click and powered on. Insert the supplied software CD into your CD-ROM drive. Click Continue on the Read Me window. Double-click the CD-ROM icon that appears on your After the installation is finished, click Quit.
Page 15: Machine
Installation for Macintosh 1. Software installation For Mac OS X 10.3, if Auto Select does not work properly, select Samsung in Printer Model and your machine name in Model Name. • For Mac OS X 10.4, if Auto Select does not work properly, select Samsung in Print Using and your machine name in Model.
Page 16: Reinstallation For Macintosh
Reinstallation for Macintosh 1. Software installation If the printer driver does not work properly, uninstall the driver and reinstall it. If a machine has already been added, delete it from the Print Setup Utility or Print & Fax. Make sure that the machine is connected to your computer and powered on.
Page 17: Installation For Linux
Installation for Linux 1. Software installation You need to download Linux software packages from the Samsung When the welcome screen appears, click Next. website to install the printer software (http://www.samsung.com/ printer). When the installation is complete, click Finish. The installation program added the Unified Driver Configurator...
Page 18: Machine
You must log in as a super user (root) to install the machine software. If you are not a super user, ask your system administrator. From the Samsung website, download the Printer Settings Utility package to your computer. Right-click the Printer Settings Utility package and extract the package.
Page 19: Reinstallation For Linux
If you are not a super user, ask your system administrator. Click the icon at the bottom of the desktop. When the Terminal screen appears, type in the following. [root@localhost root]#cd /opt/Samsung/mfp/uninstall/ [root@localhost uninstall]#./uninstall.sh Click Uninstall. Click Next. Click Finish.
Page 20: Machine
2. Using a network-connected machine This chapter gives you step-by-step instructions for setting up a network connected machine and software. • Useful network programs • Wired network setup • Installing driver over the network • IPv6 configuration • Wireless network setup...
Page 21: Useful Network Programs
Useful network programs 2. Using a network-connected machine There are several programs available to setup the network settings SyncThru™ Web Admin Service easily in a network environment. For the network administrator especially, managing several machines on the network is possible. Web-based machine management solution for network administrators.
Page 22: Wired Network Setup
Wired network setup 2. Using a network-connected machine You must set up the network protocols on your machine to use it on Using this Network Configuration Report, you can find your your network. machine’s MAC address and IP address. You can use network after connecting network cable to a For example: corresponding port on your machine.
Page 23 Find the machine’s MAC address from the Network Configuration Report (see "Printing a network From the Windows Start menu, select All Programs > configuration report" on page 13) and enter it without the Samsung Printers > SetIP > SetIP. colons. For example, 00:15:99:29:51:A8 becomes 0015992951A8. Click the icon (third from left) in the SetIP window to open the TCP/IP configuration window.
Page 24 TCP/IP configuration window. operating systems. Enter the machine’s new information into the configuration window. In a corporate intranet, you may need to have this Open /opt/Samsung/mfp/share/utils/. information assigned by a network manager before proceeding. Double-click the SetIPApplet.html file. Click to open the TCP/IP configuration window.
Page 25 Wired network setup 2. Using a network-connected machine The machine will automatically print the Network Configuration Report.
Page 26: Installing Driver Over The Network
Installing driver over the network 2. Using a network-connected machine Read License Agreement, and select I accept the terms of Windows the License Agreement. Then, click Next. The program searches for the machine. Make sure that the machine is connected to the network and powered on.
Page 27 Installing driver over the network 2. Using a network-connected machine • Direct Input The Direct Input allows you to search for a specific If the driver searched only one machine, the confirmation machine on the network. window appears. - Search by IP address: Enter the IP address or the host name.
Page 28 Installing driver over the network 2. Using a network-connected machine Click Agree to agree to the license agreement. Open the Applications folder > Utilities > Print Setup Utility. Select Easy Install and click Install. Easy Install is • For Mac OS X 10.5-10.6, open the Applications folder > recommended for most users.
Page 29 For Mac OS X 10.3, if Auto Select does not work properly, select Install the Linux driver and add network printer Samsung in Printer Model and your machine name in Model Name. Make sure that the machine is connected to your network and powered on.
Page 30 The installation procedure is common for all variants of UNIX OS mentioned. Select your machine and click Next. From the Samsung website, download and unpack the UNIX Printer Driver package to your computer. Enter the printer description and click Next.
Page 31 Installing driver over the network 2. Using a network-connected machine Execute the “. /install –c” command to verify installation See administration guide of your UNIX OS for details. results. Run ‘installprinter’ from the command line. This will bring up the Add Printer Wizard window. Setup the printer in this Unpack the UNIX printer driver package archive.
Page 32 Installing driver over the network 2. Using a network-connected machine d Execute the “. /install –d” command to uninstall the whole Type the IP address or DNS name of the printer in the Device package. textbox for network-connected printers. On IBM AIX with e To verify removal results, execute the “.
Page 33: Ipv6 Configuration
IPv6 configuration 2. Using a network-connected machine The Add Printer Wizard window appears. Follow the instructions in the window. IPv6 is supported properly only in Windows Vista or higher. If the machine does not work in the network environment, activate IPv6. Refer to the next section followed by. If the IPv6 network seems to not be working, set all the network setting to the factory defaults and try again using Clear Setting (see "Network"...
Page 34: Manual Address Configuration
IPv6 configuration 2. Using a network-connected machine Press OK to select the required value you want. Setting IPv6 addresses • DHCPv6 Addr.: Always use DHCPv6 regardless of router request. The machine supports the following IPv6 addresses for network • DHCPv6 Off: Never use DHCPv6 regardless of router printing and managements.
Page 35 IPv6 configuration 2. Using a network-connected machine Using SyncThru™ Web Service Start a web browser, such as Internet Explorer, that supports IPv6 addressing as a URL. Select one of the IPv6 addresses (Link-local Address, Stateless Address, Stateful Address, Manual Address) from Network Configuration Report (see "Printing a network configuration report"...
Page 36: Wireless Network Setup
Wireless network setup 2. Using a network-connected machine Wireless network name and network key Make sure your machine supports a wireless network. Wireless network may not be available depending on the Wireless networks require higher security, so when an access point is model.
Page 37 Wireless network setup 2. Using a network-connected machine From the computer Using the WPS button From the computer, we recommend using a USB cable with the program provided in the supplied software CD. If your machine and an access point (or wireless router) support Wi- Fi Protected Setup™...
Page 38 Wireless network setup 2. Using a network-connected machine Choosing your type Machines with an display screen There are two methods available to connect your machine to a Connecting in PBC mode wireless network using the (WPS) button on the control panel. Press and hold the (WPS) button on the control panel for The Push Button Configuration (PBC) method allows you to...
Page 39 Wireless network setup 2. Using a network-connected machine Connecting in PIN mode Machines without an display screen Press and hold the (WPS) button on the control panel for Connecting in PBC mode more than 2 seconds. Press and hold the (WPS) button on the control panel for The eight-digit PIN appears on the display.
Page 40 Wireless network setup 2. Using a network-connected machine Connecting in PIN mode Re-connecting to a network The network configuration report, including PIN, must be When the wireless function is off, the machine automatically tries to printed. re-connect to the access point (or wireless router) with the previously used wireless connection settings and address.
Page 41 Wireless network setup 2. Using a network-connected machine Disconnecting from a network Press the (Menu) button on the control panel. Press Network > OK > Wireless > OK > WLAN Settings > OK. To disconnect the wireless network connection, press the (WPS) button on the control panel for more than two seconds.
Page 42 Wireless network setup 2. Using a network-connected machine According to the network you selected, the WLAN security Press OK to select the method of Operation Mode. encryption type will be WEP or WPA. • Ad-hoc: Allows wireless devices to communicate directly •...
Page 43 Wireless Setting program without CD. From the Start menu, configured on the access point and each of its clients. select Programs or All Programs > Samsung Printers > a Press OK when WPA-PSK or WPA2-PSK appears of on your printer driver name > Wireless Setting Program.
Page 44 Wireless network setup 2. Using a network-connected machine Insert the supplied software CD into your CD-ROM drive. If the search has failed, you may check if the USB cable is properly connected between the computer and machine, Select the Wireless Setting and Installation option. and follow the instructions on the window.
Page 45 Wireless network setup 2. Using a network-connected machine • Encryption: Select the encryption (None, WEP64, WEP128, TKIP, AES, TKIP AES). The wireless network security window appears when the access point has security settings. • Network Key: Enter the encryption network key value. •...
Page 46 Wireless network setup 2. Using a network-connected machine The window shows the wireless network settings and checks Subnet Mask: 255.255.0.0 (Use the computer’s subnet if the settings are correct. Click Next. mask.) Gateway: 169.254.133.1 • For the DHCP method If the IP address assignment method is DHCP, check if When the wireless network setting is completed, disconnect DHCP is shown in the window.
Page 47 If not, click No to reprint it. Select the Wireless Setting and Installation option. To register as a user of the machine in order to receive information from Samsung, click On-line Registration. Click Finish. Ad hoc via USB cable If you do not have an access point (AP), you may still connect the machine wirelessly to your computer by setting up an ad-hoc •...
Page 48 If you want to use the Samsung default ad hoc setting, select • WEP Key Index: If you are using WEP Encryption, select the last wireless network on the list, Network Name(SSID) is the appropriate WEP Key Index.
Page 49 Wireless network setup 2. Using a network-connected machine The window showing the wireless network setting appears. Check the settings and click Next.
Page 50 Wireless network setup 2. Using a network-connected machine - IP address: 169.254.133.43 Before entering the IP address for the machine, you must - Subnet Mask: 255.255.0.0 (Use the computer’s subnet know the computer’s network configuration information. If mask.) the computer’s network configuration is set to DHCP, the - Gateway: 169.254.133.1 wireless network setting should also be DHCP.
Page 51 Access point via USB cable To register as a user of the machine in order to receive Check whether the USB cable is connected to the machine. information from Samsung, click On-line Registration. Turn on your computer, access point, and machine. Click Finish.
Page 52 Wireless network setup 2. Using a network-connected machine Enter the password and click OK. After searching, the window shows the wireless network devices. Select the name (SSID) of the access point you are using and click Next. Click Continue. Read the license agreement and click Continue. When you set the wireless configuration manually, click Advanced Setting.
Page 53 Wireless network setup 2. Using a network-connected machine The wireless network security window appears when the The window shows the wireless network settings and check if access point has security setting. settings are right. Click Next. The wireless network security window appears. The window •...
Page 54 Wireless network setup 2. Using a network-connected machine Subnet Mask: 255.255.0.0 (Use the computer’s subnet • USB cable mask.) Creating the ad hoc network in Macintosh Gateway: 169.254.133.1 Check whether the USB cable is connected to the machine. The wireless network connects according to the network configuration.
Page 55 • Network Key: Enter the encryption network key value. networks your machine has searched appears. • Confirm Network Key: Confirm the encryption network If you want to use the Samsung default ad hoc setting, select key value. the last wireless network on the list, which Network •...
Page 56 Wireless network setup 2. Using a network-connected machine The wireless network security window appears when the ad hoc network has security setting. The wireless network security window appears. Select Open System or Shared Key for the authentication and click Next. •...
Page 57 Wireless network setup 2. Using a network-connected machine - IP address: 169.254.133.43 Before entering the IP address for the machine, you must - Subnet Mask: 255.255.0.0 (Use the computer’s subnet know the computer’s network configuration information. If mask.) the computer’s network configuration is set to DHCP, the - Gateway: 169.254.133.1 wireless network setting should also be DHCP.
Page 58 Wireless network setup 2. Using a network-connected machine IP setting using SetIP Program (Windows) • After completing the wireless network connection, you need to install a machine driver to print from an This program is used to manually set the network IP address of your application (See "Installing driver over the network"...
Page 59 Wireless network setup 2. Using a network-connected machine Check whether or not the network cable is connected to the machine. If not, connect the machine with a standard network Wizard will help you setup the wireless network cable. configuration. However, if you want to set the wireless network directly, select Custom.
Page 60 Wireless network setup 2. Using a network-connected machine Click Next. Click Login on the upper right of the SyncThru™ Web Service website. If the wireless security setting window appears, enter the registered password (network key) and click Next. Type in the ID and Password then click Login. The confirmation window appears, please check your wireless •...
Page 61 Wireless network setup 2. Using a network-connected machine • The machine does not support a wireless network. Check the Connecting Failure - Invalid Security machine's user's guide included on the software CD supplied • You configured security incorrectly. Check the configured with your machine and prepare a wireless network machine.
Page 62 Wireless network setup 2. Using a network-connected machine Subnet Mask: 255.255.0.0 • Check whether firewall software (V3 or Norton) is blocking the communication. Then, the machine’s network information should be as below: If the computer and the machine are connected on the same IP address: 169.254.133.43 network and it cannot be found when searching, firewall Subnet Mask: 255.255.0.0 (Use the computer’s subnet...
Page 63 Windows Vista, you might need to set the wireless connection setting every time you use the wireless machine. • You cannot use Infrastructure mode and Ad hoc mode at the same time for Samsung wireless network machines. • The machine is within the range of the wireless network. •...
Page 64 3. Useful setting menus This chapter explains how to browse the current status of your machine, and the method of setting for advanced machine setup. • Information • Layout • Paper • Graphic • System setup • Emulation • Network •...
Page 65: Information
Information 3. Useful setting menus Item Description Item Description Completed Job Prints list of completed jobs. Prints the menu map which shows the layout Menu Map and current settings of this machine. This is used only available when Job Accounting is enabled from the SyncThru™ Prints a report on the machine's overall Accounting Report Configuration...
Page 66: Layout
Layout 3. Useful setting menus Item Description Item Description Sets the paper margins for emulation print page. Selects the direction in which information is Orientation Emulation Mar. • Top Margin: Sets the top margin, from 0.0 to printed on a page. (Emulation 250 mm.
Page 67: Paper
Paper 3. Useful setting menus Item Description Copies Selects the number of copies. • Paper Size: Selects the default paper size. MP Tray / • Paper Type: Selects the paper type currently [Tray<x>] loaded in the tray. Paper Source Sets from which tray to use paper. When you select any other value except Auto from Paper Source and the selected tray is empty, you can set the machine to automatically...
Page 68: Graphic
Graphic 3. Useful setting menus Item Description Specifies the number of dots printed per inch Resolution (dpi). The higher the setting, the sharper printed characters and graphics. Darken Text Prints text darker than on a normal document. (Clear Text) Lightens or darkens the print on the page. The Darkness Normal setting usually produces the best result.
Page 69: System Setup
System setup 3. Useful setting menus Item Description Item Description Sets how long the machine waits before going to Date & Time Sets the date and time. power save mode. Selects the format for displaying time between Power Save When the machine does not receive data for an Clock Mode 12 hr and 24 hr.
Page 70 System setup 3. Useful setting menus Item Description Item Description Allows you to append the required carriage • Clean Drum: Cleans the OPC drum of the cartridge by printing a sheet. Auto CR return to each line feed, which is useful for Unix or DOS users.
Page 71 System setup 3. Useful setting menus Item Description Exports data stored on a USB memory stick to the Export Setting machine. Activating this mode extends the life of your toner cartridge and reduces your cost per page Toner Save beyond what one would experience in the normal mode, but it reduces print quality.
Page 72: Emulation
Emulation 3. Useful setting menus Item Description The machine language defines how the Emulation Type computer communicates with the machine. Sets the detailed settings for the selected Setup emulation type.
Page 73: Network
Network 3. Useful setting menus Option Description Option Description You can sets whether to use SyncThru™ Web Selects the appropriate protocol and configure Http Activate Service or not. parameters to use the network environment. TCP/IP (IPv4) There are lots of parameters to be set. If you are not sure, leave as is, or consult the network administrator.
Page 74: Admin Setup
Admin setup 3. Useful setting menus Item Description Sets the password to access the Admin Setup Password menu. Select On to use this option and enter the Protect password Change Changes the machine’s password for accessing the Password Admin Setup. •...
Page 75: Special Features
4. Special features This chapter explains special printing features. • Altitude adjustment • Changing the font setting • Changing the default print settings • Setting your machine as a default machine • Using advanced print features • Using Direct Printing Utility (Windows only) •...
Page 76: Altitude Adjustment
Altitude adjustment 4. Special features Print quality is affected by atmospheric pressure, which is • If your machine is connected to the network, you can set determined by the height of the machine above sea level. The the altitude via SyncThru™ Web Service. following information will guide you on how to set your machine for the best print quality.
Page 77: Changing The Font Setting
Changing the font setting 4. Special features Your machine has preset the font for your region or country. If you want to change the font or set the font for special condition, such as the DOS environment, you can change the font setting from Emulation section in Printer Setting Utlity program.
Page 78: Changing The Default Print Settings
Changing the default print settings 4. Special features Click the Windows Start menu. If you want to change the settings for each print job, change it in Printing Preferences. For Windows Server 2000, select Settings > Printers. • For Windows XP/Server 2003, select Printer and Faxes. •...
Page 79: Setting Your Machine As A Default Machine
Setting your machine as a default machine 4. Special features Click the Windows Start menu. For Windows Server 2000, select Settings > Printers. • For Windows XP/Server 2003, select Printer and Faxes. • For Windows Server 2008/Vista, select Control Panel > Hardware and Sound >...
Page 80: Using Advanced Print Features
Using advanced print features 4. Special features Printing to a file (PRN) If you type in only the file name, the file is automatically saved in My Documents, Documents and Settings, or Users. The saved folder may differ, depending on your You will sometimes need to save the print data as a file.
Page 81 Using advanced print features 4. Special features Item Description Multiple Pages per Side Selects the number of pages to print on a single sheet of paper. To print more than one page per sheet, the pages will be reduced in size and arranged in the order you specify. You can print up to 16 pages on one sheet. Prints a single-page document onto 4 (Poster 2x2), 9 (Poster 3x3), or 16 (Poster 4x4) sheets of paper, for the purpose of pasting the sheets together to form one poster-size document.
Page 82 Using advanced print features 4. Special features Item Description Print on both sides of a sheet of paper (duplex). Before printing, decide how you want your document oriented. • You can use this feature with Letter, Legal, A4, US Folio or Oficio sized paper Double-sided Printing •...
Page 83 Using advanced print features 4. Special features Item Description Watermark The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document.
Page 84 Using advanced print features 4. Special features Item Description This option is available only when you use the PCL printer driver. An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document.
Page 85 Using advanced print features 4. Special features Item Description Overlay a Click the Advanced tab. b Select the desired overlay from the Text drop-down list. (Using a page overlay) c If the overlay file you want does not appear in the Text drop-down list, select Edit... from the list and click Load. Select the overlay file you want to use.
Page 86 Using advanced print features 4. Special features Item Description • This feature is available only if you have installed the optional memory or hard disk. • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine.
Page 87: Using Direct Printing Utility (Windows Only
PDF files directly to your machine to print without having to opening the file. From the Start menu select Programs or All Programs > Samsung Printers > Direct Printing Utility > Direct Printing To install this program, select Advanced Installation > Custom Utility.
Page 88 Using Direct Printing Utility (Windows only) 4. Special features Click Print. The selected PDF file is sent to the machine. Using the shortcut icon Select the PDF file you wish to print, and drag-and-drop it to the Direct Printing Utility shortcut icon on your desk top. If the default machine does not support Direct Printing Utility, the message window alerting you to select the appropriate machine opens.
Page 89: Using Memory/Hard Drive Features
Using memory/hard drive features 4. Special features From the control panel Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. If your machine has optional memory or an optional hard drive, you can use these features from the Menu button System Setup >...
Page 90: Macintosh Printing
Macintosh printing 4. Special features Macintosh printing Changing printer settings You can use advanced printing features when using your machine. Printing a document Open an application and select Print from the File menu. The machine name, which appears in the printer properties window, When you print with a Macintosh, you need to check the printer may differ depending on the machine in use.
Page 91 Click Print. 4. Special features The machine prints the selected number of pages to print on one sheet of paper. If you print more than 2 copies, the first copy and the second copy might print on the same sheet of paper. Avoid printing on both sides of paper when you are printing more than 1 copy.
Page 92: Linux Printing
Linux printing 4. Special features Linux printing • Graphics: Sets image options that are used when printing image files, such as color options, image size, or image position. • Advanced: Sets the print resolution, paper source, and Printing from applications destination.
Page 93 Enter lpr <file_name> from the Linux shell command line and press Enter. The LPR GUI window appears. 4. Special features When you type only lpr and press Enter, the Select file(s) to The Printer Properties window appears. print window appears first. Just select any files you want to The following five tabs display at the top of the window: print and click Open.
Page 94: Unix Printing
Unix printing 4. Special features Unix printing To take advantage of the printer features provided by your printer driver, press Properties (see "Changing printer settings" on page 81). Proceeding the print job Press OK to start the print job. After installing the printer, choose any of the image, text, PS or HPGL files to print.
Page 95: Margins Tab
Unix printing 4. Special features • Orientation: Select the direction in which information is printed Margins tab on a page. • Use Margins: Set the margins for the document. By default, • Duplex: Print on both sides of paper to save paper. margins are not enabled.
Page 96: Maintenance
5. Maintenance This chapter introduces management tools provided to help you make full use of your machine. It also provides information for maintaining the toner cartridge. • Storing the toner cartridge • Tips for moving & storing your machine • Useful management tools...
Page 97: Storing The Toner Cartridge
• Do not store consumables in any of the following conditions: Samsung Electronics does not recommend or approve the use of non-Samsung brand toner cartridges in your printer including Temperature greater than 40°C (104°F).
Page 98 Storing the toner cartridge 5. Maintenance Samsung’s printer warranty does not cover damage to the machine caused by the use of a refilled, remanufactured, or non-Samsung brand toner cartridges. Estimated cartridge life Estimated cartridge life (the life of the toner cartridge yield) depends on the amount of toner that print jobs require.
Page 99: Tips For Moving & Storing Your Machine
Tips for moving & storing your machine 5. Maintenance • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality.
Page 100: Useful Management Tools
Click Start > All programs > Samsung Printers xxx.xxx.xxx.xxx) in the address field and press the Enter key or > Samsung AnyWeb Print > Download the latest version to link to click Go. the website where the tool is available for download.
Page 101 You can also • Current Settings: Shows the machine’s and network’s connect to Samsung website or download drivers by selecting the information. Link menu. • Print information: Prints reports such as system related reports, •...
Page 102 Useful management tools 5. Maintenance • Link: Shows links to useful sites where you can download or Select Enable check box to use the E-mail Notification. check information. Click Add button to add e-mail notification user. E-mail notification setup Set the recipient name and e-mail address(es) with notification items you want to receive an alert for.
Page 103 Useful management tools 5. Maintenance Enter the name of the administrator, phone number, location, Select Start > Programs or All Programs > Samsung Printers > and email address. Samsung Easy Printer Manager > Samsung Easy Printer Manager. Click Apply. The Samsung Easy Printer Manager interface is comprised of various...
Page 104: Troubleshooting
Useful management tools 5. Maintenance Printer This area gives you general information about Order Click on the Order button from the supply Information your machine. You can check information, such as Supplies ordering window. You can order replacement the machine’s model name, IP address (or Port toner cartridge(s) from online.
Page 105 Using Samsung Printer Status (Windows only) toner low status, which may lead to toner empty status. The Samsung Printer Status is a program that monitors and informs Error The machine has at least one error. you of the machine status.
Page 106 For Macintosh, Smart Panel is installed automatically when you install the machine software. For Linux, you can download Smart Panel from the Samsung website (see "Installing the Smart Panel" on page 8). Toner Level You can view the level of toner remaining in each toner cartridge.
Page 107 Double-click the Unified Driver Configurator on the If you connect your machine to a desktop. network, the SyncThru™ Web You can also click the Startup Menu icon and select Samsung Service window appears instead of Unified Driver > Unified Driver Configurator. the Printer Settings Utility.
Page 108: Printers Configuration
Useful management tools 5. Maintenance Printers tab View the current system’s printer configuration by clicking on the machine icon button on the left side of the Unified Driver Configurator window. Printer Configuration Port Configuration To use the on screen help, click Help. Switches to Printers configuration.
Page 109: Ports Configuration
Useful management tools 5. Maintenance • Set as Default: Sets the current selected machine as a default Shows all of the machine classes. machine. Shows the status of the class and the number of machines in the • Stop/Start: Stops/starts the machine. class.
Page 110 Useful management tools 5. Maintenance Switches to Ports configuration. Shows all of the available ports. Shows the port type, device connected to the port, and status. • Refresh: Renews the available ports list. • Release port: Releases the selected port.
Page 111 6. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Operating system problems...
Page 112: Paper Feeding Problems
Paper feeding problems 6. Troubleshooting Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray . • Make sure that you are using the correct type of paper. •...
Page 113: Power And Cable Connecting Problems
Power and cable connecting problems 6. Troubleshooting Click this link to open an animation about solving power problems. Condition Suggested solutions The machine is not receiving power, • Connect the machine to the electricity supply first and press the (Power) button on the control or the connection cable between the panel.
Page 114: Printing Problems
Printing problems 6. Troubleshooting Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. Check the power cord connections. Check the power switch and the power print. source. The machine is not selected as the default Select your machine as your default machine in Windows.
Page 115 Printing problems 6. Troubleshooting Condition Possible cause Suggested solutions The machine does not The printer driver may be incorrectly Uninstall and reinstall the machine’s driver. print. installed. The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error.
Page 116 Printing problems 6. Troubleshooting Condition Possible cause Suggested solutions The machine prints, The machine cable is loose or defective. Disconnect the machine cable and reconnect. Try a print job that you have but the text is wrong, already printed successfully. If possible, attach the cable and the machine garbled, or to another computer that you know works and try a print job.
Page 117 Printing problems 6. Troubleshooting Condition Possible cause Suggested solutions The machine does not Incompatibility between the PDF file and Printing the PDF file as an image may enable the file to print. Turn on Print print PDF files the Acrobat products. As Image from the Acrobat printing options.
Page 118: Printing Quality Problems
Printing quality problems 6. Troubleshooting If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Suggested Solutions Light or faded print •...
Page 119 Printing quality problems 6. Troubleshooting Condition Suggested Solutions Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine. •...
Page 120 Printing quality problems 6. Troubleshooting Condition Suggested Solutions Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the toner cartridge inside the machine has probably been scratched. Remove the toner cartridge and install a new one. If white vertical streaks appear on the page: •...
Page 121 Printing quality problems 6. Troubleshooting Condition Suggested Solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one.
Page 122 Printing quality problems 6. Troubleshooting Condition Suggested Solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. •...
Page 123 Printing quality problems 6. Troubleshooting Condition Suggested Solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty •...
Page 124 Printing quality problems 6. Troubleshooting Condition Suggested Solutions Loose toner • Clean the inside of the machine. • Check the paper type and quality. • Remove the toner cartridge and then, install a new one. If the problem persists, the machine may require repair. Contact a service representative. Character voids Character voids are white areas within parts of characters that should be solid black: •...
Page 125 Printing quality problems 6. Troubleshooting Condition Suggested Solutions Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. •...
Page 126: Operating System Problems
Operating system problems 6. Troubleshooting Common Windows problems Condition Suggested solutions “File in Use” message Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the appears during printer driver. installation. “General Protection Close all other applications, reboot Windows and try printing again. Fault”, “Exception OE”, “Spool 32”, or “Illegal Operation”...
Page 127 Operating system problems 6. Troubleshooting Common Macintosh problems Condition Suggested solutions The machine does not print PDF Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat files correctly. Some parts of printing options.
Page 128 Operating system problems 6. Troubleshooting Common Linux problems Condition Suggested solutions The machine does not • Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in the Printers configuration window to look at the list of available machines. Make sure that print.
Page 129 Operating system problems 6. Troubleshooting Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages. Common PostScript problems The following situations are PS language specific and may occur when several printer languages are used. Problem Possible cause Solution...
Page 130: Contact Samsung Worldwide
Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung Country/Region Customer Care Center Web Site products, contact the Samsung customer care center. CANADA 1-800-SAMSUNG (726-7864) www.samsung.com Country/Region Customer Care Center Web Site CHILE 800-SAMSUNG (726-7864) www.samsung.com ALBANIA...
Page 131 Web Site FINLAND 030-6227 515 www.samsung.com 0800-112-8888 www.samsung.com INDONESIA 021-5699-7777 FRANCE 01 48 63 00 00 www.samsung.com ITALY 800-SAMSUNG (726-7864) www.samsung.com 01805 - SAMSUNG (726- www.samsung.com GERMANY 7864 € 0,14/min) JAMAICA 1-800-234-7267 www.samsung.com GEORGIA 8-800-555-555 JAPAN 0120-327-527 www.samsung.com 8011-SAMSUNG (80111 www.samsung.com...
Page 132 PUERTO RICO 1-800-682-3180 www.samsung.com 0900-SAMSUNG (0900- www.samsung.com NETHERLANDS 7267864) (€ 0,10/min) 08010 SAMSUNG (08010 www.samsung.com 726 7864) only from 0800 SAMSUNG (0800 726 www.samsung.com NEW ZEALAND landline, local network 786) RUMANIA Romtelecom - local tariff / NICARAGUA 00-1800-5077267 www.samsung.com 021 206 01 10 for landline and mobile, normal tariff.
Page 133 Contact SAMSUNG worldwide Country/Region Customer Care Center Web Site 0848-SAMSUNG (7267864, www.samsung.com CHF 0.08/min) SWITZERLAND www.samsung.com /ch_fr/ TADJIKISTAN 8-10-800-500-55-500 www.samsung.com TAIWAN 0800-329-999 www.samsung.com 1800-29-3232 www.samsung.com THAILAND 02-689-3232 TRINIDAD & 1-800-SAMSUNG (726-7864) www.samsung.com TOBAGO TURKEY 444 77 11 www.samsung.com U.A.E 800-SAMSUNG (726-7864) www.samsung.com...
Page 134 Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly An Automatic Document Feeder (ADF) is a scanning unit that will used with printing as well as mentioned in this user’s guide. automatically feed an original sheet of paper so that the machine can scan some amount of the paper at once.
Page 135: Control Panel
Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to It is the printing term used for a toner usage measurement on obtain its IP address automatically. This is usually done in the printing. For example, 5% coverage means that an A4 sided paper bootstrap process of computers or operating systems running on has about 5% image or text on it.
Page 136 Glossary DHCP Dot Matrix Printer A Dynamic Host Configuration Protocol (DHCP) is a client-server A dot matrix printer refers to a type of computer printer with a print networking protocol. A DHCP server provides configuration head that runs back and forth on the page and prints by impact, parameters specific to the DHCP client host requesting, generally, striking an ink-soaked cloth ribbon against the paper, much like a information required by the client host to participate on an IP...
Page 137 Glossary Duty Cycle Ethernet Duty cycle is the page quantity which does not affect printer Ethernet is a frame-based computer networking technology for local performance for a month. Generally the printer has the lifespan area networks (LANs). It defines wiring and signaling for the physical limitation such as pages per year.
Page 138 Glossary Fuser Unit The part of a laser printer that fuses the toner onto the print media. Hard Disk Drive (HDD), commonly referred to as a hard drive or hard It consists of a heat roller and a pressure roller. After toner is disk, is a non-volatile storage device which stores digitally-encoded transferred onto the paper, the fuser unit applies heat and pressure data on rapidly rotating platters with magnetic surfaces.
Page 139 Glossary IP address IPX/SPX An Internet Protocol (IP) address is a unique number that devices use IPX/SPX stands for Internet Packet Exchange/Sequenced Packet in order to identify and communicate with each other on a network Exchange. It is a networking protocol used by the Novell NetWare utilizing the Internet Protocol standard.
Page 140 Glossary ITU-T No. 1 chart Standardized test chart published by ITU-T for document facsimile A Light-Emitting Diode (LED) is a semiconductor device that transmissions. indicates the status of a machine. JBIG MAC address Joint Bi-level Image Experts Group (JBIG) is an image compression Media Access Control (MAC) address is a unique identifier associated standard with no loss of accuracy or quality, which was designed for with a network adapter.
Page 141 Glossary NetWare Modified Huffman (MH) is a compression method for decreasing the A network operating system developed by Novell, Inc. It initially used amount of data that needs to be transmitted between the fax cooperative multitasking to run various services on a PC, and the machines to transfer the image recommended by ITU-T T.4.
Page 142: Printer Driver
Glossary Open Systems Interconnection (OSI) is a model developed by the Portable Document Format (PDF) is a proprietary file format International Organization for Standardization (ISO) for developed by Adobe Systems for representing two dimensional communications. OSI offers a standard, modular approach to documents in a device independent and resolution independent network design that divides the required set of complex functions format.
Page 143 Glossary PSTN Pages Per Minute (PPM) is a method of measurement for The Public-Switched Telephone Network (PSTN) is the network of determining how fast a printer works, meaning the number of pages the world's public circuit-switched telephone networks which, on a printer can produce in one minute.
Page 144 Glossary SMTP TCP/IP Simple Mail Transfer Protocol (SMTP) is the standard for e-mail The Transmission Control Protocol (TCP) and the Internet Protocol transmissions across the Internet. SMTP is a relatively simple, text- (IP); the set of communications protocols that implement the based protocol, where one or more recipients of a message are protocol stack on which the Internet and most commercial networks specified, and then the message text is transferred.
Page 145: Toner Cartridge
Glossary Toner Cartridge A kind of bottle or container used in a machine like a printer which Uniform Resource Locator (URL) is the global address of documents contains toner. Toner is a powder used in laser printers and and resources on the Internet. The first part of the address indicates photocopiers, which forms the text and images on the printed paper.
Page 146 Glossary Wired Equivalent Privacy (WEP) is a security protocol specified in IEEE The Wi-Fi Protected Setup (WPS) is a standard for establishing a 802.11 to provide the same level of security as that of a wired LAN. wireless home network. If your wireless access point supports WPS, WEP provides security by encrypting data over radio so that it is you can configure the wireless network connection easily without a protected as it is transmitted from one end point to another.
Page 147 Index driver reinstallation for USB cable connected UNIX Windows Changing printer properties general setup printing introducing network programs unifled driver configurator IPv6 configuration direct printing utility using SetIP SetIP program 13 14 15 49 driver installation N-up printing Unix Macintosh machine information machine setup features...
Page 148 Linux control panel handling instructions Macintosh Infrastructure mode non-Samsung and refilled UNIX installation storing problems USB cable paper feeding problems power problems disconnectiong UNIX printing problems...

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