Samsung SHR-9716 User Manual page 84

TROUBLESHOOTINGS(FAQ)
pROBLEM
Can't turn ON the power of the system
power is turned ON, but all you can see is a
blue screen.
Camera numbers are displayed on the
screen, but can't see any visual transferred
from camera.
Video images are displayed, but there are
no recordings.
Can't find recorded images.
Can't hear audio from the outputs.
80_ appendix
 Check if the computer's power cables are all connected properly.
 Check the input voltage.
 If you can't find any wrong connection, but you still can't turn on the
power, you have to contact the service center or technicians.
 Check if the monitor's power cables are all connected properly.
 Check if the monitor's power button is switched ON.
 Check if the output data cable of SPR-9816/9716 system is properly
connected to the monitor.
 Disconnect the power cable and then re-connect.
 If your monitor has a selectable inputs, make sure you select VGA
mode for input and wait for at least one minute for the screen to
appear.
 Check if the output data cable from cameras are properly connected
to SPR-9816/9716 system.
 Check if the cameras' power cables are all connected properly.
 Check the cable connections between camera and SPR-9816/9716.
 If video signals are sent to multiple systems. Sometimes a video
splitter can cause a weak signal and there can be no signal to the
system display. In this case, connect the camera directly to the
system to avoid this problem.
 Try to reboot the SPR-9816/9716 system.
 Check if you have set a recording method in the recording
setting. If it is set to 'NONE', you have to set it with a recording
mode. .
 Try to reboot the SPR-9816/9716 system.
 Check search timeline to see if video images were recorded at
the time you expect to have recording.
 If no video images were recorded at the time zone, check the
setup screen to find if recording method is properly set.
 Check if the cameras' Audio Save Option is set properly.
 Check if Audio Play Option is selected on the Search Screen.
 Check if microphone and speaker are properly connected to the
rear of SPR-9816/9716 system.
 Check if the connected microphone input is working properly.
 Check if the connected speaker output is working properly.
SOLUTION