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12 TECHNICAL SERVICE
In case of failure, send the 4 pieces of information listed below to our support team:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
XXXXXXXXXXXXXX
0000000000000000000
Write down the data printed
on the product label (see paragraph 3.4).
2
< Device name >
SCODE. <code>
DCODE. <code>
FCODE. <code>
PRINTER SETTINGS
1 «••••••••» 640
----------------------------------------------------------------------------
PRINTHEAD WORKING GOOD!
PRINTER TYPE ....................................VKP80III
Barcode Reader ....................................Not present
LED bar RGB (hardware) ......................Not present
Print a Setup report (see paragraph 6.1)
The Setup report shows
the firmware release.
Rx
FW
-
rel 1.00
-
rel 1.00
-
rel 1.00
3
Customer Service Department:
support@custom.it
(worldwide)
support@customamerica.com
(specific for North/South American customers)
Send an e-mail to the Technical Service,
with the data collected
or
95
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