Solving Other Problems; Touch Screen Problem; Paper Feeding Problems; Printing Problems - Samsung CLX-8380ND User Manual

Solving other problems

The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the
problem is corrected. If the problem persists, please call for service.

Touch screen problem

Condition
The touch screen • Adjusts the brightness of the touch screen.
does not show
• Turn the machine off and turn it on again. If
anything.
the problem persists, please call for service.

Paper feeding problems

Condition
Paper is jammed Clear the paper jam. (Page 12.3)
during printing.
Paper sticks • Ensure that there is not too much paper in the
together.
tray. The tray can hold up to 520 sheets of
paper, depending on the thickness of the
paper.
• Make sure that you are using the correct type
of paper. (Page 4.3)
• Remove paper from the tray and flex or fan
the paper.
• Humid conditions may cause some paper to
stick together.
Multiple sheets of • Different types of paper may be stacked in the
paper do not
tray. Load paper of only one type, size, and
feed.
weight.
• If multiple sheets have caused a paper jam,
clear the paper jam. (Page 12.3)
Paper does not • Remove any obstructions from inside the
feed into the machine.
machine.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove
excess paper from the tray.
• The paper is too thick. Use only paper that
meets the specifications required by the
machine. (Page 4.3)
• If an original does not feed into the machine,
the DADF rubber pad may require to be
replaced. Contact a service representative.
Suggested solutions
Suggested solutions
Condition
The paper keeps • There is too much paper in the tray. Remove
jamming.
• An incorrect type of paper is being used. Use
• There may be debris inside the machine.
• If an original does not feed into the machine,
Transparencies Use only transparencies specifically designed
stick together in for laser printers. Remove each transparency as
the paper exit. it exits from the machine.
Envelopes skew Ensure that the paper guides are against both
or fail to feed sides of the envelopes.
correctly.

Printing problems

Condition Possible cause
The The machine is not
machine receiving power.
does not
print.
The machine is not
selected as the
default printer.
Check the machine for the following:
• The side cover is not closed. Close the side cover.
• Paper is jammed. Clear the paper jam. (Page 12.3)
• No paper is loaded. Load paper. (Page 4.7)
• The toner cartridge or the imaging unit is not
installed. Install the toner cartridge or imaging unit.
If a system error occurs, contact your service
representative.
The connection cable
between the
computer and the
machine is not
connected properly.
12.15
<Troubleshooting>
Suggested solutions
excess paper from the tray. If you are printing
on special materials, use the multi-purpose
tray.
only paper that meets the specifications
required by the machine. (Page 4.3)
Open the front cover and remove the debris.
the DADF rubber pad may need to be
replaced. Contact a service representative.
Suggested solutions
Check the power cord
connections. Check the
power switch and the power
source.
Select Samsung CLX-8380
Series PCL 6 or Samsung
CLX-8380 Series PS as your
default printer in your
Windows.
Disconnect the printer cable
and reconnect it.