Common Windows Problems; Common Postscript Problems - Ricoh Aficio SP 5100N User Manual

Condition
Character Voids Character voids are white areas within
characters that should be solid black:
• If you are using transparencies, try another
A
type of transparency. Because of the
composition of the transparency, some
character voids may be normal.
• You may be printing on the wrong surface on
the paper. Remove the paper and turn it
around.
• The paper may not meet paper specifications.
See page 5.3.
Horizontal If horizontally aligned black streaks or smears
stripes appear:
• The toner cartridge may be installed
AaBbCc
improperly. Remove the cartridge and
reinsert.
AaBbCc
• The toner cartridge may be defective. Install a
AaBbCc
new toner cartridge. See page 8.5.
AaBbCc
• If the problem persists, the printer may require
AaBbCc
repair. Contact a service representative.
Curl If the printed paper is curled or paper does not
feed into the printer:
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
• Try printing to rear cover (face up).
An unknown Your printer is probably being used at an altitude
image repetitively of 2,500 m (8,200 ft) or above.
appears on a
The high altitude may affect the print quality
next few sheets
such as loose toner or light imaging. You can set
or loose toner,
this option through Printer Settings Utility or
light print or
Printer Tab in printer driver's properties. Refer
contamination
to the Software Section for details.
occurs.

Common Windows problems

Condition
"File in Use" Exit all software applications. Remove all
message appears software from the StartUp Group, then restart
during installation. Windows. Reinstall the printer driver.
Suggested solutions
Suggested solutions
Condition
"Error Writing to
LPTx" message
appears.
"General Protection
Fault", "Exception
OE", "Spool32", or
"Illegal Operation"
messages appear.
"Fail To Print," "A
printer timeout error
occurred,"
messages appear.
Note
• Refer to Microsoft Windows 98/Me/NT 4.0/2000/XP/2003
User's Guide that came with your PC for further information on
Windows error messages.

Common PostScript problems

The following situations are PostScript language specific and may occur
when several printer languages are being used.
Note
• To receive a printed or screen displayed message when
PostScript errors occur, open the Print Options window and
click the desired selection next to the PostScript errors section.
Condition Possible cause
PostScript file The PostScript
can not be driver may not
printed. be installed
correctly.
"Limit Check The print job
Error" message was too
appears. complex.
9.13
<Troubleshooting>
Suggested solutions
• Ensure that the cables are connected
correctly, the printer is on.
• If bi-directional communication is not turned
on in the driver, it will also cause this
message.
Close all other applications, reboot Windows,
and try printing again.
These messages may appear during printing.
Just keep waiting until the printer finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Suggested solutions
• Print a configuration page
and verify that the PostScript
version is available for
printing.
• Install the PostScript driver;
to installing the PS printer
driver, see the Software
Section.
• If problem consists, contact a
service representative.
You might need to reduce the
complexity of the page or install
more memory.