Troubleshooting - ResMed Sullivan Comfort Operating Manual

If you have any problems with your SULLIVAN
suggestions. If it is still not working properly, consult your equipment supplier or
take it to an authorized service agent. Do not attempt to open the flow generator.
Flow generator does
not start when you
press START or delay
timer button
(and no indicator
lights are showing on
the front panel)
Insufficient air
delivered from flow
generator
Air leaking around
nose and eyes
Power cord not connected properly
Flow generator not switched on
Power outlet may be faulty
Delay timer is in use
Air filter strips are dirty
Air tubing is kinked or
punctured
Air tubing is not connected
properly
Plugs are missing from access
ports
Nasal cushion not properly
fitted onto mask frame
Mask and headgear straps not
positioned correctly
Plugs missing from access
ports of mask frame
Nasal cushion is torn or
distorted
®
Comfort™, try the following
Connect power cord firmly at both ends
Switch main power switch at rear of flow
generator to on (I)
Try another power outlet
Wait for air pressure to build up gradually,
according to selected delay period. Or
press START to override delay period.
(See section 5, Daily operation.)
Replace air filter strips
(see section 9, Cleaning and maintenance)
Straighten or replace tubing
Tighten air tubing connections at both ends
Replace plugs
Fit cushion onto mask frame, aligning the
two pins on the cushion with the slots on
the mask frame
(see section 3, Preparing for use)
Adjust position of mask and headgear.
Note that if you are using the Bubble
Cushion, the flow generator needs to be
running before the cushion can be
properly fitted. (See section 4, Fitting the
mask and section 5, Daily operation.)
Replace plugs
Replace cushion