Troubleshooting - ResMed Mirage SoftGel User Manual

Troubleshooting

Problem/possible cause
Ports cap or elbow incorrectly inserted.
Vent is blocked or partially blocked.
Mask leaks around the face
Mask not positioned correctly.
Air leaking around the bridge of the
nose.
Air leaking around the top of the lip.
The mask does not fit properly
Cushion could be the wrong size.
Mask is incorrectly assembled.
Cushion may be dirty.
Cannot insert forehead support into mask frame
The dial has been inserted into the
frame before the forehead support.
Solution
Remove the ports cap or elbow from
the mask, then reassemble according
to the instructions.
If the vent requires cleaning, use a soft
bristle brush.
Gently pull the cushion away from the
face to reinflate. Reposition your mask
according to the instructions.
Wind the dial in.
Wind the dial out and or tighten the
bottom straps.
Talk to your clinician.
Disassemble the mask, then
reassemble according to the
instructions.
Clean cushion according to the
instructions.
Push the end of the dial onto a hard
surface until the dial comes out of the
frame. Reassemble according to the
instructions.
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