Troubleshooting; Quick Tips; Logins And Passwords - TP-Link TL-WR841N User Manual

User Guide
TP-LINK TL-WR841N nbn™ + Voice Wireless Router

Troubleshooting

Quick Tips

If you are unable to connect to the internet try these quick tips:
▪ Restart the router. To do this turn off the power, leave for 5 minutes and then turn the power and the router back on. Once
the lights are on (refer to page 2), open your web browser to connect to the internet.
▪ Alternatively, isolate the router by removing all equipment connected to the router. Then restart the router and connect it to
your computer via an ethernet cable – once the lights are on, try to connect to the internet.
▪ If you are still unable to connect to the internet, remove your ethernet cable and attempt to connect wirelessly through
Wi-Fi. If you have a successful Wi-Fi connection you may have a malfunctioning ethernet cable. In this case contact ACN
Technical Support for further assistance.
Please do not press the reset button unless instructed by ACN Technical Support.
If you have tried all of the above steps, restarted your computer and are still unable to connect to the internet, please contact
ACN Technical Support on 1300 881 778.

Logins and Passwords

The table below outlines the required username and password format for your Wi-Fi connection and Online Tools.
Service Username
MyAccount Your MyAccount username is your
9 digit ACN Customer ID. This will
be sent to you in your ACN Order
Confirmation email
WiFi
Your Wi-Fi username is the SSID which
is on the label on the bottom of your
modem
Dead-On-Arrival (DOA) and Early Life Failure (ELF)
We will arrange to replace your TP-LINK Wireless Router ("Product") if it fails within 14 days from the date of purchase. This period
is known as Dead on Arrival/Early Life Failure ("DOA/ELF") period. Please refer to the Warranty Claims section to learn how to
make a claim in these circumstances. If the Product fails outside the DOA/ELF period, please also refer to the Warranty section of
this guide.
Warranty
Subject to the conditions of this limited warranty ("Warranty"), ACN warrants your TP-LINK Wireless Router ("Product") to be free
from defects in design, materials and workmanship at the time of its original purchase by you. The Warranty is valid for a period
of 24 months ("Warranty Period") from the original date of purchase of the Product.
If during the Warranty Period, this Product fails to operate under normal use and service, due to defects in design, materials or
workmanship, ACN will either repair or replace, at our option, the Product in accordance with the conditions stipulated herein.
ACN reserves the right to charge a handling fee if a returned Product is found to not be under Warranty according to the
conditions below.
©2016 ACN Inc. All rights reserved
MKT-3051 29.11.2016
Password
This is an automatically generated
password and will be sent to
you as part of your ACN Order
Confirmation email
Your WiFi password is the Wireless
Password which is on the label on
the bottom of your modem
ACN Pacific Pty Ltd ABN 85 108 535 708
What is it used for
Your MyAccount username and
password enables you to login to
MyAccount - ACN Self Help Portal to
manage your service.
To connect wireless devices to your
Broadband connection
Customer Service 1300 881 778
Example
Username: 1000000001
Password: 8 character password
WiFi Username: TP-LINK_37D991
WiFi Password: 1857495
acnpacific.com
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