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Table of Contents
Related Manuals for VeriFone VX 685 GPRS
Summary of Contents for VeriFone VX 685 GPRS
- Page 1 VX 685/VX 690 Installation Guide Verifone Part Number DOC260-003-EN-C, Revision C...
- Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
ONTENTS ........5 R E F A C E Audience. - Page 4 Wireless Transaction ......... . 34 Smart Card Reader .
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Page 5: Preface
Chapter Maintenance and Cleaning. Explains maintenance of the terminal. Chapter Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentations from Verifone. Chapter Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration. -
Page 6: Guide Conventions
REFACE Guide Conventions VX 685 Quick Installation Guide VPN - DOC262-002-EN Verix eVo Volume I: Operating System VPN - DOC00301 Programmers Manual Verix eVo Volume II: Operating System and VPN - DOC00302 Communication Programmers Manual Verix eVo Volume III: Operating System VPN - DOC00303 Programming Tools Reference Manual VX 690 HW ERS Rev A00... -
Page 7: Acronym Definitions
REFACE Guide Conventions Acronym Definitions Acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions 3DES Triple Data Encryption Standard Advanced Encryption Standard Algorithm Application Programming Interface Advanced RISC Machine Battery Backed Memory CAPK Certification Authority Public Key... - Page 8 REFACE Guide Conventions VX 685/VX 690 I NSTALLATION UIDE...
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Page 9: Hapter
HAPTER Terminal Overview The terminal is a portable and battery-powered device designed to fit comfortably during handheld consumer-facing applications. It features a colored 3.5” QVGA display, touch screen, and backlit spill-resistant keypad. It supports a variety of communication technologies including GPRS, 3G radio with GPS/A-GPS, 802.11 a/b/g/n wireless fidelity (Wi-Fi), and Bluetooth. -
Page 10: Features And Benefits
ERMINAL VERVIEW Features and Benefits Features and The terminal focuses on optimizing cost structure and providing better form factor. Benefits It provides the right combination of features and functions in a sleek and ergonomic device that fits in the palm of your hand. Exceptional Ease of •... -
Page 11: Contactless Capability
It is important to know the differences in their intrinsic features. and VX 690 Table 3 Features Comparison Terminals Features VX 685 GPRS VX 690 3G-BT VX 690 3G-BT-WiFi Processor 400 MHz ARM 11 400 MHz ARM 11 400 MHz ARM 11... - Page 12 ERMINAL VERVIEW Differences Between VX 685 and VX 690 Terminals Table 3 Features Comparison (continued) Features VX 685 GPRS VX 690 3G-BT VX 690 3G-BT-WiFi Battery 3.7 V DC/2450 3.7 V DC/2450 3.7 V DC/2450 mAh Paper roll 40 mm...
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Page 13: Hapter
HAPTER Setup This chapter describes the setup procedure for: • Terminal Location. • Inside the Shipping Carton. • Terminal Features. • Connection Port. • Paper Roll. • Card. • MSAM Card. • Micro SD Card. • Optional Devices. • Battery Features. -
Page 14: Electrical Considerations
WARNING Do not use a tampered or damaged unit. The terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. VX 685/VX 690 I NSTALLATION UIDE... -
Page 15: Terminal Features
ETUP Terminal Features Terminal Familiarize yourself with the terminal features before continuing with the Features installation process: Figure 2 VX 685/VX 690 Features Front Panel The front panel offers the following features: • A touchscreen display. • A set of keys that include: •... -
Page 16: Connection Port
Poor-quality paper can jam the printer and create excessive paper dust. Refer to CAUTION Accessories and Documentation to order high-quality Verifone paper. Store thermal paper in a dry and dark area. Handle thermal paper carefully. Impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. -
Page 17: Sim Card
ETUP SIM Card Drop the paper roll into the printer tray. Figure 4 Installing Paper Roll Cover CAUTION Gently press down on the paper roll cover to close it to prevent damaging the print roller. SIM Card VX 685 has a single SIM slot that enables communication to the network provider. VX 690 supports dual SIM. -
Page 18: Msam Card
You may need to install one or two multiple security access module (MSAM) cards or replace an old one. Observe standard precautions in handling electrostatically sensitive devices. CAUTION Electrostatic discharge can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Installing or To install or replace MSAM cards: Replacing MSAM Power off the terminal. - Page 19 ETUP MSAM Card Lift the battery pack to expose the SAM slots. The slots are located just below the micro SD card slot. Figure 6 SAM Slots Position the card’s gold contacts facing away from you, toward the unit. The card NOTE slot in the terminal has a set of contacts.
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Page 20: Micro Sd Card
ETUP Micro SD Card Micro SD Card VX 690 supports micro SD for additional memory. Installing or To install or replace Micro SD card: Replacing Micro SD Turn off the terminal. Card Place the terminal face down on a soft and clean surface to protect the lens from scratches. -
Page 21: Battery Features
ETUP Battery Features Battery Features The terminal uses a single cell, 2450 mAh Li-ion battery (see Accessories and Documentation for ordering information). The internal logic of the battery prevents both overcharging and undercharging—a fault condition where the battery level goes well below the minimum acceptable charge and the battery becomes unusable. -
Page 22: Terminal Power Source
The terminal lights up once power is on. When the terminal has power and an application is loaded, the application starts NOTE after the initial Verifone copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. - Page 23 ETUP Terminal Power Source Connecting VX 690 To connect VX 690 terminal to a power source: Terminal to a Power Insert the micro-USB connector to the micro-USB port found on the side of the Source terminal. Plug the AC power cord into a wall outlet or power surge protector. Figure 10 Connecting VX 690 to Power Source Connecting VX 685...
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Page 24: Base Stations
ETUP Base Stations Base Stations Verifone ships variants of the base station for different markets. Your base may have a different configuration. Charging Base A base to charge the terminal and provide a docking station when the terminal is not in use. The base can be positioned on a countertop. -
Page 25: Terminal And Base
ETUP Base Stations Powering Up the Base To power up the base: Insert the micro-USB plug into the micro-USB port on the base. Plug the AC power cord into a wall outlet or a power surge protector. Figure 14 Connecting Base to Power Source Using an incorrectly rated power supply can damage the unit or cause it not to WARNING work properly. -
Page 26: Dial-Up And Ethernet Connections
ETUP Base Stations Undocking the To undock the terminal from the base: terminal from the Gently lift the terminal from the base. base Figure 16 Undocking the Terminal from the Base NOTE When conducting customer transactions, you can remove the terminal from the base. -
Page 27: Powered Serial
ETUP Base Stations Creating an Ethernet To create an Ethernet connection: Connection Connect the Ethernet cable to the port on the base. Route the other end of the cable directly to a data wall jack (or router/hub). Figure 18 Ethernet Connection Powered Serial The powered serial on the base can be used in debug options or downloading applications. -
Page 28: External Devices
ETUP 3G, GPRS, and GPS Support External Devices The base supports peripheral devices such as electronic cash register, check reader, barcode reader, and biometric scanner through a serial connection. Micro- USB port is for PC connection and USB Host port is for USB flash drive. RS-232 Figure 20 Connecting Peripheral Devices... -
Page 29: Vx 690 Bt/Wi-Fi Support
ETUP VX 690 BT/Wi-Fi Support VX 690 BT/Wi-Fi VX 690 Wi-Fi/BT integrated module uses Broadcomm BCM4330 chip, which Support provides SDIO interface for Wi-Fi and UART interface for Bluetooth. The module includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management unit, and an integrated radio transceiver for Bluetooth wireless systems. - Page 30 ETUP VX 690 BT/Wi-Fi Support Searching for a Use the terminal to search and establish a connection between the Bluetooth Bluetooth Base version of the terminal and the Bluetooth Base Station. Station To search for a Bluetooth Base Station using the terminal: Power on the terminal.
- Page 31 ETUP VX 690 BT/Wi-Fi Support Press Enter key to start searching for a base station. NOTE Discovery is selected by default on the Setup menu. There is a short delay as the terminal searches for the base station. The message is shown on the terminal display. The base station’s name is displayed once the terminal discovers the Bluetooth Charging Base Station.
- Page 32 ETUP VX 690 BT/Wi-Fi Support Pairing the Terminal Even after you have successfully searched for a Bluetooth Base Station using the with a Bluetooth Base terminal, you will not be able to conduct Bluetooth transactions until you have Station paired the terminal and the base station. To pair the terminal with the base station: Navigate to the BT Devices menu.
- Page 33 ETUP VX 690 BT/Wi-Fi Support Pairing with Another The terminal may be paired with additional Bluetooth Base Station once the Bluetooth Charging terminal is paired with a Bluetooth Base Station and initialized. Base Station To pair a terminal with another Bluetooth Base Station: Select Discovery on the terminal’s Setup menu and press Enter.
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Page 34: Wireless Transaction
ETUP Smart Card Reader Wireless VX 690 supports wireless transactions. Transaction Conducting Wireless To conduct a wireless transaction: Transaction Ensure the terminal is in an optimal position for transmitting. Follow the on-screen instructions provided with your application. Smart Card The smart card transaction procedure can vary depending on the application. Reader Verify the proper procedure with your application provider before performing a smart card transaction. -
Page 35: Magnetic Card Reader
ETUP Magnetic Card Reader Magnetic Card The terminal has a magnetic card reader that uses a triple track stripe reader. This Reader gives the unit greater reliability over a wide range of swipe speeds and operating environments. Using the Smart Card To use the smart card reader (credit/debit card transaction): Reader (Credit/Debit Position a magnetic card with the stripe in the card reader and facing the... - Page 36 ETUP Contactless Smart Card Transaction VX 685/VX 690 I NSTALLATION UIDE...
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Page 37: Hapter
HAPTER Specifications This chapter discusses power requirements, dimensions, and other specifications of the terminal. Power Rating • 5 V DC, 2.2 A Power Pack • PWR260-001-XX-A (VX 690) • PWR262-001-XX-A (VX 685) • UL/cUL, ITE listed, LPS power supply • Input rated: 100-240 V AC, 50/60 Hz •... -
Page 38: Sam Card Reader
PECIFICATIONS SAM Card Reader SAM Card The terminal has two Security Access Modules (SAMs). Reader Keypad • 3 x 5 Secure Keypad Matrix • Keys can be simulated on touchscreen Peripheral Ports The micro-USB port on the terminal and on the base supports peripheral attachment such as USB flash, biometric scanner, and barcode reader. -
Page 39: Hapter
If your device is not working properly, take it to the nearest authorized service facility for servicing or replacement. For your safety, have this device serviced only by a Verifone-authorized service provider. Never use thinner, trichloroethylene, or ketone-based solvents – they can CAUTION deteriorate plastic or rubber parts. -
Page 40: Potentially Explosive Environments
Card Readers Do not attempt to clean the card readers. Doing so can void any warranty. Contact your Verifone distributor or service provider for card reader service. VX 685/VX 690 I NSTALLATION... -
Page 41: Hapter
HAPTER Service and Support Contact your local Verifone representative or service provider for any problems on your terminal. For product service and repair information: • USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time. -
Page 42: Accessories And Documentation
• Reference the model and part number in the Note box NOTE One MRA number must be issued for each terminal you return to Verifone, even if you are returning several of the same model. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned. - Page 43 ERVICE AND UPPORT Accessories and Documentation Refer to the following set of documents to learn more about the terminal: VX 690 Certifications and Regulations Sheet VPN - DOC260-001-EN VX 690 Quick Installation Guide VPN - DOC260-002-EN VX 685/VX 690 Reference Guide VPN - DOC260-004-EN VX 690 Charging Base Certifications and VPN - DOC260-005-EN...
- Page 44 ERVICE AND UPPORT Accessories and Documentation VX 685/VX 690 I NSTALLATION UIDE...
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Page 45: Hapter
Please read these troubleshooting examples if you are having problems operating your unit. Contact your local Verifone representative for assistance if the problem persists even after performing the outlined guidelines or if the problem is not described. -
Page 46: Blank Display
• Check all power and cable connections. • Remove and reapply power to the terminal. • Contact your local Verifone service provider if the problem persists. Printer Does Not If the printer does not work properly: Print • Make sure the battery is properly installed in the terminal. The printer does not print if there is no battery in the terminal. -
Page 47: Keypad Does Not Respond
Refer to the user documentation for that application if pressing a function key does not perform the expected action to ensure you are entering data correctly. • Contact your local Verifone representative if the problem persists. Transactions There are several possible reasons why the unit may not be processing Fail To Process transactions. - Page 48 ROUBLESHOOTING UIDELINES Transactions Fail To Process VX 685/VX 690 I NSTALLATION UIDE...
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Page 49: A Battery Information Charging
PPENDIX Battery Information The terminal uses a high-capacity Lithium-ion battery pack. The internal logic of the battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). NOTE The terminal operates on battery power or on power pack power. -
Page 50: Precautions
ATTERY NFORMATION Charging Low Self-Discharge Rate Lithium-ion batteries have a lower self-discharge rate compared to other types of battery (the self-discharge rate for a lithium-ion battery is less than one-half of that of a nickel-cadmium battery). This means that once they are charged, they will retain their charge for a longer time than other types of rechargeable batteries. -
Page 51: Notable Battery Specifications
ATTERY NFORMATION Notable Battery Specifications • Do not store batteries when they are fully depleted. Charge an empty battery for at least one hour before storage. When a depleted battery self discharges, it may become unusable. • Do not stock pile batteries. Avoid buying dated battery stocks even at reduced prices. -
Page 52: Battery Specific Terms And Definitions
ATTERY NFORMATION Battery Specific Terms and Definitions Should I charge the battery before putting it into storage? It is advisable to store the battery with a 40% charge. However, storing the battery in a cool place is more important than the state of charge. Make sure the battery is not fully depleted before storage otherwise, the safety/protection circuit may trip. - Page 53 ATTERY NFORMATION General Battery Terms and Definitions Battery Cell The battery cell is the basic electrochemical unit used to store energy. Each cell is typically rated 3.7 V. The terminal uses one lithium-ion rechargeable cell per battery pack. Battery Pack A battery pack is an assembly of battery cells, safety circuit, temperature sensor, terminal contacts, and plastic case.
- Page 54 ATTERY NFORMATION General Battery Terms and Definitions Charging Refers to the process of converting electrical energy, in the form of electric current, from an external source (charger) into chemical energy within a battery cell. Current The flow of electrons through a conductor, measured in amperes Cycle This refers to the number of charge/discharge cycles the battery can endure before it loses its ability to store useful charge.
- Page 55 ATTERY NFORMATION General Battery Terms and Definitions Shelf-Life The length of storage under specified conditions that a battery can endure while retaining the ability to give a satisfactory performance upon full charge. NOTE The shelf life of the terminal battery pack is 6 months at 30% initial charge. Voltage This is the unit of potential power or electric pressure, which is the force that causes current to flow through an electric conductor.
- Page 56 Verifone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE www.verifone.com VX 685/VX 690 Installation Guide Verifone Part Number DOC260-003-EN-C, Revision C...