The message "Waste toner container full. Call service representative." appears probably in the following 2 cases: the waste toner bottle in the rear right of

this machine is full, or the waste toner box mounted on the secondary transfer mount assembly (FM2-2485) is full.

Field Remedy

a. In case MN-CONT is Ver. 20.05 and DC-CON is Ver. 10.06 or later

a-1. In order to identify which waste toner container causes the message, check to see the values for the following service mode items: [Service Mode >

COPIER > Display > MISC > WTN-V] and [Service Mode > COPIER > Counter > MISC > 2TC-BOX]. For [WTN-V], if the value in the left side (current

value) is higher than that in the right side (threshold value), perform Step a-2. and a-3. If the value for [2TC-BOX] exceeds the target value (50,000), perform

Step a-4. and a-5.

a-2. Empty the waste toner bottle in the rear right of this machine, and then clean it.

a-3. Execute the service mode COPIER > Function > CLEAR > W-TN-CLR.

a-4. Empty the waste toner box mounted on the secondary transfer mount assembly, and then clean it.

b. In case MN-CONT is earlier than Ver. 20.05 and DC-CON is earlier than Ver. 10.06

In order to identify which waste toner container causes the message, check to see the value in Service Mode > COPIER > Counter > MISC > 2TC-BOX. If

the value exceeds the target value, perform Step a-4. and a-5. If the value does not exceed the target value, suspect that the waste toner bottle in the rear right

of this machine is full, and perform Step a-2. and a-3.

Reference: Description on the waste toner detection

- Detection of the waste toner level inside the waste toner bottle

1. The magnetic sensor detects the waste toner level collected into the waste toner bottle.

2. Based on the image data sent from the Main Controller, the level of waste toner collected into the waste toner bottle is calculated. If the level reaches 80%

or more, the calculation result is sent to the DC Controller to display a warning. If the level reaches 100%, the waste toner full is communicated to the Main

Controller to stop this machine and indicate the error code "E013-0001."

- Detection of the waste toner level inside the waste toner box on the secondary transfer mount assembly

Based on the image data sent from the Main Controller, the level of waste toner inside the waste toner box on the secondary transfer mount assembly (FM2-

2485) is calculated and the calculated value is stored as a soft counter value in the DC Controller. If this value reaches 50,000, this machine displays the

message. If the value reaches 60,000, the DC Controller notices the waste toner full to the Main Controller and stops the machine's operation to display the

error code "E013-0005."

FL2-2853 Waste Toner Bottle

FL2-5418 Waste Toner Box (on the secondary transfer mount assembly)

14.3.3.5 Other Defect

14.3.3.5.1 Paper skew/misalighment/failure to staple 1st copy set occurs at delivery unit of Finisher-AA1/AA2

imagePRESS C1 P / imagePRESS C1 / Color Image Reader-H1 / imagePRESS C1+ (Printer) / imagePRESS C1+

[ Case in the field ]

Description

In staple mode, paper skew started occurring from the 2nd copy of the 1st copy set at the processing tray, and then stapling failure occurred.

Cause

The tip of the static-charge eliminators mounted to the paper exit (swing guide assembly) of the Finisher was deformed as shown in [B] relative to [A],

consequently preventing paper from being delivered normally.

Field Remedy

When the same symptom occurs, check the tip of the static-charge eliminators mounted on the swing guide assembly; if it has been deformed, replace the

eliminators with new ones.

FC5-3667 Static-charge Eliminator

FC5-5571 Swing Guide Assembly

14.3.3.5.2 Hard disc (HDD) cannot be formatted: Version of selected Format file is not suitable for HDD

imagePRESS C1 P / imagePRESS C1 / Color Image Reader-H1 / imagePRESS C1 (CUSTOM) / imagePRESS C1+ (Printer) / imagePRESS C1+

[ Case in the field ]

Description

When installing a new hard disc drive and then formatting its hard disc with SST, an error occurred (in the SST side) and formatting ended in failure.

Cause

The version of selected Format file was not suitable for that hard disc drive.

F-14-40

Chapter 14

0016-4893

0016-9614

0019-8551

14-31

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