Serverguide Problems - IBM xSeries 440 Troubleshooting Manual

ServerGuide problems

If you are experiencing problems with your ServerGuide
to troubleshoot the problem. Look for the symptom in the left column of the chart.
Probable solutions to the problem are in the right column.
Table 4. Setup and Installation CD
Symptom
Server will not start.
™
ServeRAID program
cannot view all installed
drives - or - cannot install
NOS.
The Operating System
Installation program
continuously loops.
ServerGuide will not
start your NOS CD.
Cannot install NOS -
option is unavailable.
30
xSeries 440:Troubleshooting Guide
• Ensure that the system is a supported server with a startable (bootable) CD-ROM drive.
• If the startup (boot) sequence settings have been altered, ensure that the CD-ROM
drive is first in the startup sequence.
• If more than one CD-ROM drive is installed, ensure that only one drive is set as the
primary drive. Start the CD from the primary drive.
• Ensure that there are no duplicate SCSI IDs or IRQ assignments.
• Ensure that the hard disk drive is connected properly.
Make more space available on the hard disk.
Ensure that the NOS CD you have is supported by the ServerGuide program. See the CD
label for a list of supported NOS versions.
Ensure that the NOS is supported on your server. If the NOS is supported, either there is no
logical drive defined (ServeRAID systems) or the ServerGuide System Partition is not
present. Run the ServerGuide setup and configuration program, and ensure that setup is
complete.
™
CD use the following chart
Suggested action