Advanced Features - NEC UNIVERGE SV8100 Installation Manual

Advanced Features

With the Advanced routing license, you get all the standard console features plus the following.
Feature
Automatic Call Delivery
Priority Routing
Back To Same Operator
Routing
Fail over per DDI
Wrap up
Unavailable on no answer
Description
Calls can be automatically delivered from the calls
waiting area to logged in operators.
Calls can be prioritised based on CLI or DDI.
Calls can be routed back to the same operator that
handled previous calls, based on CLI.
Each operator managed DDI can fail over to a different
specified destination.
Operators can be put into a wrap up state after handling
a call for a predetermined period of time. This can give
the operator a brief moment to prepare for answering
the next call.
If an operator doesn't answer a call, they can be
automatically made unavailable to prevent further calls
from being delivered to them.
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