Standard Features - NEC UNIVERGE SV8100 Installation Manual

Standard Features

Standard Operator Console features are summarised in the table below.
Feature
Calls Waiting
Active Call
Calls Being Transferred
Calls on Hold
Quick Search
Customisable BLF view
Call History
Operator Reports
Presence
Fail Over
Call Routing
.
Description
See a list of calls waiting to be answered. Details such as
CLI, DDI and wait time are displayed.
See the active calls and its history. Notes can be added
to calls and are displayed against the call.
A list of calls that the operator is transferring.
A list of calls the operator has put on hold.
Find extensions, users and speed dials and transfer calls
to them.
Create Action Buttons that can show extension status,
put calls on hold and useful service codes on the PBX.
See lists of calls handled by the operator and dial from
the list.
Detailed reporting on the performance of the Operators
See the presence of other users to know if they are in the
office and available to take a call.
If calls are not answered by the Operator, they can be
overflowed to a single destination.
Call Routing on Longest Waiting Time
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