Table Of Contents - NEC UNIVERGE SV8100 Installation Manual

Table of Contents

Installation Process ................................................................................................................................. 5
Description .............................................................................................................................................. 5
Standard Features ............................................................................................................................... 6
Advanced Features ............................................................................................................................. 7
How it Works........................................................................................................................................... 8
PBX Configuration ................................................................................................................................... 9
Virtual Extensions ............................................................................................................................... 9
Pre Routing Department Group ........................................................................................................ 11
Class of Service .................................................................................................................................. 12
Miscellaneous ................................................................................................................................... 14
Line Keys and Call Appearance Keys ................................................................................................. 14
Routing Calls to the Operator Console ............................................................................................. 14
Resilience .............................................................................................................................................. 15
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3 Party TAPI Driver .............................................................................................................................. 16
MyCalls Configuration ........................................................................................................................... 17
Collector Configuration ..................................................................................................................... 18
MyCalls Configuration ....................................................................................................................... 20
Creating Console Users ..................................................................................................................... 23
Console Configuration ...................................................................................................................... 25
Configure Operator Console User Options ....................................................................................... 28
Configure Operator Managed DDI's ................................................................................................. 29
Assign Operator Console Users to DDI's ........................................................................................... 30
Advanced Routing Features .................................................................................................................. 31
Using the Operator Console .................................................................................................................. 33
The Default Action Button ................................................................................................................ 34
Answering Calls ................................................................................................................................. 35
The Quick Find Window .................................................................................................................... 36
Action Buttons .................................................................................................................................. 37
Transferring Calls .............................................................................................................................. 39
Putting Calls on Hold ......................................................................................................................... 41
Managed Park ............................................................................................................................... 42
System Park ................................................................................................................................... 43
Hold ............................................................................................................................................... 43
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