NEC UNIVERGE SV8100 Installation Manual page 22

Mycalls console
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Note: If you have upgraded from MyCalls version 4 or prior it may be necessary to manually modify a
setting in a configuration file. The file Collector.exe.config is situated in the folder:
C:\Program Files (x86)\NEC Infrontia\MyCalls
Take care when editing the file as if it contains any invalid information, it will cause problems with
MyCalls. Before modifying the file, make a copy of it this makes it easy to revert back should there
be an issue with the edited file. Open the file in a text edit tool and find the entry that says:
<add key="UseTAPIEventQueue" value="false" />
And change it to say:
<add key="UseTAPIEventQueue" value="true" />
The example below shows the correct setting in the file.
Once the file have been modified, save the changes. After the change has been made to the file, the
MyCalls Collector Service will need to be restarted (KSS Call Collector.)
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