Philips Lifeline Instructions For Use Manual page 46

Alarm Descriptions / Summary Tables
The following tables summarize all of the Communicator high and medium priority alarms and
informational messages (Supervision/Check-in alarms).
Help Needed (High Priority) Alarms
The HomeSafe/GoSafe Communicator and Help Button alarms described below are User-initiated
high priority alarms designed to let the Call Center know that the User needs assistance.
Alarm Event Type
HELP NEEDED Communicator (7000C / 7000L)
Alarm Event
Description
Priority
Device Action
Alarm Event Reported/
Displayed Locally?
Alarm Event Reported
to Lifeline?
HELP NEEDED End Device (7000PHB / 7000AHB / 7000MHB/7100MHB) in range of
Communicator
Alarm Event
Description
Priority
Device Action
Alarm Event Reported/
Displayed Locally?
Alarm Event Reported
to Lifeline?
Help Alarm initiated by User pressing the Help button on the Home
Communicator
High
Operates normally
Yes. Home Communicator plays Voice Message upon pressing the
Help button. Help button flashes red and turns solid red once a voice
connection is established with the Call Center.
Yes. A Help Alarm Signal is sent to the Call Center by the Home
Communicator. Upon receiving the Help Signal, the Call Center calls
the Home Communicator to establish contact with the Subscriber and
to see what kind of help they need.
Help Alarm initiated by User pressing the Button on the End Device
High
Operates normally
Yes. Upon pressing the button on the End Device a Help Signal is sent
to the Home Communicator. When the Home Communicator receives
and acknowledges the signal, the indicator on the End Device / Help
Button flashes red. The Home Communicator plays Voice Message and
its Help Button flashes red. The Home Communicator Help button
turns solid red once a voice connection is established with the Lifeline
Call Center.
Yes. A Help Alarm Signal is sent to the Call Center by the Home
Communicator. Upon receiving the Help Signal, the Call Center calls
the Home Communicator to establish contact with the Subscriber and
to see what kind of help they need.
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