Using The Realtime Traffic Diagnostic Tools; Gathering Important Log Information; To Collect Information About Your The Stm150 - NETGEAR STM150 Reference Manual

Use PING to check the connection between The STM150 and a specific IP address. Enter the IP
address or host name, and then click PING. The PING results appear at the bottom of the page.
To perform DNS lookup, enter the domain name, and then click DNS Lookup. The page refreshes,
and then the DNS lookup results (domain name and IP addresses) appear at the bottom of the page.
Click Restart or Shutdown to restart or shutdown the system, which terminates all sessions.

Using the Realtime Traffic Diagnostic Tools

1. In Protocol, select the protocols that you want to analyze. You can select a single or a
combination of protocols.
2. In Source IP address, enter the origin of traffic that you want to analyze.
3. In Destination IP address, enter the target host for which the traffic is intended.
4. Click Start. You will be prompted to save the downloaded traffic capture to your PC.
5. Select a location to save the file and click OK. A file download will begin.
6. Once you are done, click Stop. The file download will now be complete.
7. Open the file in a network traffic analyzer tool such as Wireshark.

Gathering Important Log Information

When you request support, NETGEAR Technical Support may ask you to collect the debug logs
and other information from your the STM150 appliance. Use the Gather Important Log
Information section to export information about your the STM150 that can help NETGEAR
troubleshoot the appliance.

To collect information about your the STM150

1. On the Diagnostics page, click Download Now under the Gather Important Log
Information section. A pop-up message appears, prompting you to confirm that you want to
download the information file from the STM150. The default file name is importantlog.gpg
2. Select a download location for the file, and then click OK. Your browser downloads the
information file to the location you specified.
3. When download is complete, browse to the download location you specified and verify that
the file has been downloaded successfully.
Monitoring System Performance
ProSecure Web/Email Threat Manager STM150 Reference Manual
v1.0, January 2009
5-7