Obtaining Support; System Information; Return Material Request - Motorola MOTOMESH Duo 4300-49 User Manual

Chapter 6: Customer Service

Obtaining Support

Motorola provides technical support services for your system and recommends that you coordinate
warranty and repair activities through the Motorola System Support Center (SSC). When you consult
the Motorola SSC, you increase the likelihood that problems are rectified in a timely fashion and that
warranty requirements are satisfied. Check your contract for specific warranty and service information.

System Information

To be provided with the best possible opportunity for support, collect the following system information
and have it available when obtaining support.
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Return Material Request

After collecting system information, contact the Motorola System Support Center for assistance or to
obtain a Return Material Authorization (RMA) number for faulty Field Replaceable Entities (FREs):
North America: 800-221-7144
May 2008
Location of the system
Date the system was put into service
Software or firmware version information for components of your system
Serial number(s) of the device(s) or component(s) requiring support
A written description of the symptom or observation of the problem:
- When did it first appear?
- Can it be reproduced?
- What is the step-by-step procedure to cause it?
Do other circumstances contribute to the problem? For example, changes in weather or
other conditions?
Maintenance action preceding problem:
- Upgrade of software or equipment
- Change in the hardware or software configuration
- Software reload - from backup or from CD-ROM (note the version and date)
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