Related Manuals for Avaya 3100
Summary of Contents for Avaya 3100
- Page 1 Avaya 3100 Mobile Communicator - Client for Nokia User Guide Avaya 3100 Mobile Communicator Release 3.1 Document Status: Standard Document Number: NN42030-102 Document Version: 04.05 Date: October 2010...
- Page 2 Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya. Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/...
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Page 3: Table Of Contents
Avaya 3100 MC - Client for Nokia configuration ....... 21... - Page 4 Basic features ............31 Starting and exiting the Avaya 3100 MC - Client for Nokia ......31 Logging on and logging off .
- Page 5 Getting started with the Avaya 3100 Mobile Communicator - Client for Nokia ......57 Starting the Avaya 3100 MC - Client .
- Page 6 Contents NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010...
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Page 7: Welcome
“Language support” on page 10 Your new Avaya 3100 Mobile Communicator - Client for Nokia The Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) for Nokia application allows you to achieve real-time communication with the Avaya 3100 Mobile Communicator Gateway and Communication Server. - Page 8 Standard 03.08. This document is issued to support Avaya 3100 Mobile Communicator Release 3.0 and the Avaya Communication Server 2100 (Avaya CS 2100). A comment is added to indicate that the Avaya CS 2100 does not support the Device handoff feature.
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Page 9: Avaya 3100 Mc - Client For Nokia Feature Overview
• Receive a message waiting indication (MWI) when you receive a new voice mail message. • Toggle the Avaya 3100 MC - Client out of call intercept mode in order to make personal calls that reveal your cellular identity. •... -
Page 10: Language Support
Welcome Note: You must configure your Outgoing Call Service DN in the Avaya 3100 MC - Client settings before you can use the Direct call mode. Your system administrator provides the Outgoing Call Service DN to allow direct Avaya 3100 MC - Client calling from your Nokia device. -
Page 11: Getting Started
“Subscriber identity module (SIM) card” on page 13 • “Battery life” on page 13 Before you begin Before you install the Avaya 3100 MC - Client for Nokia application, complete the following checklist: • Install the Nokia PC Suite software and ensure it is working properly. •... -
Page 12: Device Usage
Getting started For a list of the latest supported devices, see the Avaya 3100 Mobile Communicator Product Bulletin at www.avaya.com. For installation information, see Device usage Functionality can be accessed using the keys and buttons in the following table. Table 2: Key and button functionality... -
Page 13: Subscriber Identity Module (Sim) Card
Battery life The battery life of your Avaya 3100 MC - Client device will vary, depending on the amount of use. While operating in standby mode, you can expect 24 hours standby time while connected to a 2G network, and 10 hours standby time while connected to a 3G network. - Page 14 Getting started 14 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010...
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Page 15: Software Installation
This section describes how to install, upgrade, and uninstall the Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) for Nokia on a supported Nokia device. There are two ways to install or upgrade the Avaya 3100 MC - Client for Nokia: from a computer or over the air. -
Page 16: Over The Air
Note: For best performance, install the application to the phone memory and not to a memory card. 11. Optionally, move the Avaya 3100 MC - Client for Nokia application icon to the menu screen of your Nokia device. For more information, see software from a computer”... -
Page 17: Upgrading The Avaya 3100 Mc - Client For Nokia Software From A Computer
9. If the software is already installed, select OK to upgrade it. 10. After the installation completes, exit the web browser. 11. Optionally, move the Avaya 3100 MC - Client for Nokia application icon to the menu screen of your Nokia device. For more information, see menu pane”... -
Page 18: Over The Air
Note: For best performance, install the application to the phone memory and not to a memory card. 13. Optionally, move the Avaya 3100 MC - Client for Nokia application icon to the menu screen of your Nokia device. For more information, see software from a computer”... -
Page 19: Moving The Avaya 3100 Mc - Client For Nokia Icon To The Menu Pane
A check mark appears in the upper right corner of the icon. 7. Use the five-way scroll key to select the screen position where you want to place the Avaya 3100 MC - Client icon, and then press the scroll key. - Page 20 Software installation 20 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010...
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Page 21: Avaya 3100 Mc - Client For Nokia Configuration
“Configuring the client settings” on page 22 Initial configuration The first time you start the Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) for Nokia after you install it on your Nokia, you must configure the following parameters provided by your system administrator: •... -
Page 22: Configuring An Enterprise Wlan Access Point
Configuring the client settings Use the Settings pane to manage your connection to the network. As a minimum, you must enter your user name, password, Avaya 3100 MC - Client address, and Outgoing Call Service DN on this pane. For more information, see “Initial configuration”... -
Page 23: Configuring Login Information
• “Configuring Network Settings” on page 28 Configuring Login Information 1. From the Avaya 3100 MC - Client for Nokia main pane, select Settings. The Settings pane appears. 2. Select Login Information. 3. On the Login information pane, configure the user name and password information. - Page 24 You receive an incoming call and Call Screening mode is enabled. Only the Avaya 3100 MC - Client for Nokia uses the information you enter on the Owner information pane. No information is uploaded to any other application. 4. Select Options, Save.
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Page 25: Configuring Your Application Settings
Use the Application Settings pane to configure preferences for the application. Configuring the application settings 1. From the Avaya 3100 MC - Client for Nokia main pane, select Settings. 2. From the Settings pane, select Application Settings. 3. Complete the fields on the Application Settings pane using the information in the following table as a guide. -
Page 26: Configuring Your Call Settings
Configuring your call settings 1. From the Avaya 3100 MC - Client for Nokia main pane, select Settings. 2. From the Settings pane, select Call Settings. 3. Complete the fields on the pane using the information in the following table as a guide. - Page 27 This parameter displays the list of numbers, that when dialed on your Nokia device automatically call through the cellular network. Avaya 3100 MC - Client for Nokia configuration Settings Avaya 3100 Mobile Communicator - Client for Nokia User Guide...
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Page 28: Configuring Im And Presence Settings
Configuring IM and Presence Settings On the IM and Presence status pane, select IM and presence alerts. 1. From the Avaya 3100 MC - Client for Nokia main pane, select Settings. 2. From the Settings pane, select IM and Presence Settings. - Page 29 Avaya 3100 Mobile Communicator Gateway. It automatically uses the same port and security settings as the primary connection. Example: 209.123.123.124 Avaya 3100 MC - Client for Nokia configuration Settings Avaya 3100 Mobile Communicator - Client for Nokia User Guide...
- Page 30 Avaya 3100 MC - Client for Nokia configuration 30 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010...
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Page 31: Basic Features
Logging on and logging off You may wish to log out of the Avaya 3100 MC - Client for Nokia but leave the client running. Once logged off, you can easily log back on again. Logging on 1. -
Page 32: Hiding And Restoring The Avaya 3100 Mc - Client For Nokia
Main pane appears whenever you start the Avaya 3100 MC - Client for Nokia. The Main pane menu provides access to the full functionality of the Avaya 3100 MC - Client for Nokia. The following figure shows the indicators and links. Your device may show a slightly different window. -
Page 33: Network Indicator
The incoming call goes to voice mail if not answered. • Appear Offline: You are online, so you have access to all Avaya 3100 MC - Client features, but other users see you as off line. Network Indicator The network indicator displays the current data connection used by your Nokia device to connect to the Avaya 3100 Mobile Communicator Gateway. -
Page 34: Voice Mail Link
Preferences panes from the menu. Shortcut Keys In addition to standard navigational aids, Avaya 3100 MC - Client for Nokia provides shortcut keys to speed your workflow. For more information, see 34 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010... -
Page 35: Green Call And Red Hangup Buttons
• Reject an incoming call. • Minimize the Avaya 3100 MC - Client for Nokia application on the mobile device. Note: Selecting the red key does not exit the application. Avaya 3100 Mobile Communicator - Client for Nokia User Guide... - Page 36 Basic features 36 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010...
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Page 37: Advanced Features
• Call-me-First To use these modes, you must configure an Outgoing Call Service DN in your Avaya 3100 MC - Client system settings. For more information, see Direct calling takes advantage of your corporate cellular voice plan, which covers calls into the Enterprise. -
Page 38: Toggling Between Call Modes
Advanced features Figure 3: Direct mode When the Avaya 3100 MC - Client for Nokia is configured for Direct mode, you can switch from Direct mode to Call-me-First mode for advanced calls. For more information, see modes” on page Call-me-First mode In Call-me-First mode, your calls are completed in two steps. -
Page 39: Calling A Contact
Dialing an emergency number When you dial an emergency number, such as 911 or 112, the Avaya 3100 MC - Client for Nokia switches to the native device phone and the call proceeds over the cellular network. You do not need to configure your client for emergency dialing. Avaya 3100 MC - Client for Nokia automatically downloads a list of valid emergency numbers from the Avaya 3100 Mobile Communicator Gateway. -
Page 40: Receiving Calls
The native phone appears and the system attempts to place the call on the cellular network. Receiving calls After you log on, you can receive audio calls from any Avaya 3100 MC - Client for Nokia pane. Your configuration of the On Incoming Call option in the Call Settings page controls how you receive calls (see “Configuring your Call Settings”... -
Page 41: Working With Business Contacts
4. To reject the call, press the red hangup button or select Reject from the menu. The call terminates. During the call, the Avaya 3100 MC - Client runs in the background. After the call, the Avaya 3100 MC - Client returns to its original display status. - Page 42 Avaya 3100 MC - Client for Nokia. By default, this is the Desk Extension. Note: Provide at least one contact location: Desk Extension, Home, Cell, or Custom number. 42 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Table 11 "Adding a contact"...
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Page 43: Importing A Contact
4. After you enter the information, press OK. Your contact is added to the Avaya 3100 MC - Client for Nokia local address book and appears on the Contacts pane. Importing a contact Import a contact to the Avaya 3100 MC - Client for Nokia from other sources: •... -
Page 44: Searching For Contacts
— Select View/Edit to display the person’s information. — Select Add to Contacts to add the person to the Avaya 3100 MC - Client for Nokia. — Select Add to Group to add the person to a group. -
Page 45: Handling Your Custom Message
Note: Because the Avaya 3100 MC - Client for Nokia connects to the network for every status update, enabling Auto Presence uses extra airtime and reduces battery life. -
Page 46: Understanding The Presence States
From the Main pane, select Settings, IM & Call Settings, Clear Presence from the menu. The presence status information is cleared for all of your contacts. Note: The commands noted above are available only when the Avaya 3100 MC - Client for Nokia is configured to operate in manual mode. -
Page 47: Using The Mid-Call Features
The call on hold is immediately transferred to the second party. CAUTION Do not press the red End key to transfer a call. The call will be dropped. Avaya 3100 Mobile Communicator - Client for Nokia User Guide Advanced features... -
Page 48: Call Swap
To cancel the active call leg, without hanging up on the party on hold, from the Phone pane, select Options, Cancel. 48 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 CAUTION Do not press the red End key to transfer a... -
Page 49: Speaker Mode
Moving a call from the Avaya 3100 MC - Client to the desktop telephone You can move a call from your Avaya 3100 MC - Client to your desktop telephone. 1. While a call is connected on the Avaya 3100 MC - Client, press the Handoff key on your desk telephone. -
Page 50: Clearing The Im History
The visual alert is controlled by the Avaya 3100 MC - Client for Nokia New IM Alert parameter. To enable or disable this parameter, refer to The type of alert you receive depends on the current state of the Avaya 3100 MC - Client for Nokia. The following table describes the alerts. -
Page 51: Logging Events
Logging Events The Avaya 3100 MC - Client for Nokia retains a record of your recent communication sessions. The following events are logged: • Incoming calls (answered, missed) • Outgoing calls (successful, unsuccessful, in progress) •... -
Page 52: Viewing Missed Calls
“Configuring your Call Settings” on page Calling the Enterprise voice mail system The Main pane contains the message waiting indicator and provides a quick and easy way to access the voice mail system. 52 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010... - Page 53 3. When prompted, enter your voice mail mailbox number (if necessary) and password using the Nokia telephone application. Note 1: You must use the Nokia telephone application to generate DTMF tones. Avaya 3100 Mobile Communicator - Client for Nokia User Guide Advanced features...
- Page 54 Advanced features 54 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010...
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Page 55: Acronyms
Session Initiation Protocol Short Message Service Private Branch Exchange PSTN Public System Telephone Network Uniform Resource Identifier Uniform Resource Locator Universal Serial Bus Voice Mail Virtual Private Network WiFi Wireless Fidelity Avaya 3100 Mobile Communicator - Client for Nokia User Guide Acronyms... - Page 56 Acronyms 56 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010...
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Page 57: Quick Reference
Communication Server means all communication servers that Avaya 3100 MC supports (see the Avaya 3100 MC Product Bulletin). For more information about Avaya 3100 MC - Client for Nokia, see Avaya 3100 Mobile Communicator - Client for Nokia User Guide (NN42030-102). -
Page 58: Call By Dialing
2. Scroll to a recent call entry or contact. 3. Press the green Call button or select Options, Call <number>. For more information, see Avaya 3100 Mobile Communicator - Client for Nokia User Guide (NN42030-102). 58 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010... -
Page 59: Viewing Entries On The Main Pane
Logs The MCC 3100 for Nokia retains a record of your recent communication sessions. View an abbreviated list of log events on the Main pane. Viewing entries on the Main pane: 1. From the Main MCC 3100 pane, select the Phone icon. - Page 60 Quick reference 60 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010...